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As the Product Portfolio Coordinator, you are supporting the Product Portfolio Associate for product/brand changes, new launches, and delistings. You will be responsible to liaise and align with key stakeholders at ITCO to acquire necessary information to drive the execution, support and necessary systems implementation for all activities related to our portfolio
Job Responsibility:
Daily extracts and validations of returns booked in the system
Weekly and monthly returns reports with insights to be sent out to department manager
Collaborate with cross functional team and our logistics team on any pending returns
Implementing new ways of working to fit the on-going business return plan
Create, maintain, and update return communications for ITCO customers
Conduct investigations with cross functional teams on customer returns and provide timeline response to customers on return process
Perform changes to the return assortment in a timely manner to avoid any delays and/or unauthorized returns
Maintenance of all documents with any updates on the return process in various systems (I.E. Go Scan)
Maintenance of Order Forms for customers across the country – Coordination with Product Portfolio Lead on any assortment changes
Maintenance of target list for delivery fees (Out-Of-Route & Volume fees) by coordinating and aligning with Key Accounts
Requirements:
Strong Communication & People Skills Set
Ability to manage and balance priorities and expectations
Work within tight timelines
Meticulous & Detail Oriented
Proactive & Positive working attitude
Excellent Time Management Skills – thrives under pressure
Ability to multi-task different priorities simultaneously
Ability to work within cross-functional teams within
Ability to look for proactive solutions when confronted with challenges
Bilingualism (French and English) is required
fluently in English (oral and written)
What we offer:
Weekly insurance benefit of $10
Employees have access to a cafeteria within the office premises
The office provides a gym facility for employees to use
Employees have access to an on-site clinic
Enjoy a two-week vacation with an additional 5 paid sick days