B2B Logistics Coordinator

• Provide analysis of B2B performance (Retail and Wholesale) vs forecast, providing recommendations where appropriate
• Oversee all B2B KPI reporting end to end, from 3PL through to carrier
• Provide cost analysis of final mile deliveries for all B2B orders
• Provide support for Rapha pop-up events, working closely with the retail team and 3PL partners
• Produce commercial invoices where required for time critical shipments
• Ensure that all B2B orders meet all customs compliance requirements
• Customs/clearance resolution and management for both web and B2B orders
• Fulfilling internal stakeholder shipment requests end to end
• Manage and engage closely with the 3PL teams, ensuring orders are being processed on time in full
• Coordinate with the Wholesale team and 3PL to ensure shipments are meeting all Value Add requirements with daily checks on progress
• Booking and procuring freight on an ad-hoc basis
• Provide support and solutions for potential system changes that would improve the wholesale process, supporting Rapha’s wholesale growth strategy
• Resolve and troubleshoot problem throughout the full order and delivery process
• Oversee 3PL B2B inventory, reporting on weekly and monthly stockholding
• Wholesaler Onboarding - Understanding the requirements of all WHS and creating process flows/managing the same to ensure 100% compliance
• Manage Athlete/teams logistics flows from supplier to end recipients
• Ownership of all Retail and wholesale forecasts with 3PL’s, reporting back to retail, wholesale and logistics teams on performance vs forecast

• Approximately 1 years experience in Logistics
• International shipping degree or freight forwarding experience desirable
• Knowledge of customs and cross border commerce
• Strong analytical, numerical and Excel skills
• Great interpersonal and communication skills
• Strong organisational skills and a get the job done mindset
• Attention to detail
• The ability to work under pressure and take on constructive criticism
• Flexibility and enthusiasm
• The ability to bring your A game and work to strict deadlines
• A proactive approach to problem solving

International shipping degree or freight forwarding experience desirable

• Flexible working hours
• Support for ad-hoc remote working during the week - minimum 4 days in office
• 25 days annual leave
• 2 additional days paid time off to participate in a sportive or similar related cycling event
• A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
• An annual clothing allowance of £1,200 for testing and promotional purpose
• A company bonus scheme
• A health cash plan provided by Healthshield worth up to £1405 per year
• Mental health support with MyndUp
• Free barista coffee and social drinks in the office
• Monthly department social events and quarterly office social away days
• Bike racing expenses up to £35 per race entry
• A 50% staff discount and a discount for family and friends
• Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
• Free membership to the Rapha Cycling Club
• Cycle2Work scheme
• Company Pension Scheme
• Enhanced Parental Leave and Pay