B2b journey expert Job at C&M Travel Recruitment (London)

Senior Product Marketing Manager, Jira Enterprise Expansion

You will oversee Jira's Enterprise buyer's journey and partner with our sales an...

Location

United States , San Francisco

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years of experience in enterprise Product Marketing and related marketing or sales role in B2B SaaS
Expert on high-touch enterprise marketing motions and buyer personas
Strong storyteller with an eye for good design who can simplify complex ideas into simple, compelling messages for different audiences
Demonstrated ability to manage multiple complex projects simultaneously
Cross-functional collaborator who builds relationships with senior stakeholders across from Sales, Marketing, and Product to deliver on a shared vision and goals
Ability to spot opportunities and translate customer needs and market demand into messaging, content, campaigns, and sales plays to help us meet business objectives

Job Responsibility

Help shape Jira's strategy for reaching, engaging, and winning over IT buyers and non-technical department leaders and influencers across the business
Drive the research and understanding of buying patterns and personas, and build corresponding strategies to engage different personas at each stage of the buyer's journey
Oversee the creation of compelling marketing collateral, including whitepapers, guides, case studies, blogs, videos, webinars, landing pages and more to support demand generation and pipeline acceleration
Partner with our marketing and analytics team to evaluate funnel health to propose and test improvements to existing marketing messages in a multi-channel strategies
Define and track key performance indicators (KPIs) to measure and report on effectiveness of go-to-market initiatives

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

New

Onboarding Specialist

Referral Rock is looking for a detail-oriented Onboarding Specialist who excels ...

Location

Salary:

Not provided

Referral Rock

Expiration Date

Until further notice

Requirements

2+ years of experience in a high-volume customer-facing role (i.e., sales, customer success, onboarding, or support), preferably in SaaS
Demonstrated expertise in project planning, documentation, and achieving successful outcomes in a customer-centric environment
Excellent communication and interpersonal skills, with the ability to effectively facilitate calls/meetings and quickly build rapport with customers
Strong problem-solving skills and the ability to think critically, anticipate potential issues, and proactively address them
Exceptional organizational skills and the ability to manage multiple projects and deadlines simultaneously
Familiar with common sales & marketing software like Salesforce, HubSpot, Intercom, and MailChimp

Job Responsibility

Manage the onboarding process for new prospects and customers by creating and executing detailed onboarding plans
Conduct regular calls/meetings over Zoom to guide customers through each stage of their onboarding journey, address any concerns, and provide ongoing support
Assist customers across multiple communication channels including chat, email, and live screen shares
Coordinate technical assistance with your Integration Specialist teammates
Monitor customer health and leading indicators to proactively identify potential issues and reach out to help
Be the cheerleader for your customers, relaying key information and product requests to our team
Become a product and referral marketing expert

What we offer

*Benefits available for US-based Employees

Fulltime

Senior Product Analyst

Reporting to our Head of Product and Design, we are looking for a Senior Product...

Location

Ireland , Dublin

Salary:

Not provided

Tines

Expiration Date

Until further notice

Requirements

5-7 years experience in product analytics with B2B SaaS products
Strong SQL skills
confident with CTEs, window functions, and building clean funnels, cohorts, and retention views
Experience with dbt for building clean product data models with appropriate tests
Proficiency with BI tools for dashboard creation (we use Omni)
Experience instrumenting product tracking and defining event taxonomies
Experimentation fluency
can design powered experiments with clear success and guardrail metrics
Python for data analysis, statistical modeling, and ad-hoc exploration
Strong product sense

Job Responsibility

Product instrumentation & data quality: Shape event taxonomy and tracking for product analytics. Ensure stable, trusted definitions across the organization. Partner with engineering to instrument tracking where relevant. Work with data engineering to design pipelines for new product data sources, including data tests and QA
User behavior & journey analytics: Map user journeys across the product
identify friction points, adoption patterns, and where users struggle or succeed. Build frameworks for measuring feature adoption, activation, and engagement across different user segments. Analyze usage patterns to identify opportunities for product improvement. Be the voice of users (plural) in product conversations
surface trends, not edge cases
Experimentation & feature rollouts: Design experiments to test product changes
draft hypotheses, define success metrics, conduct power analyses. Analyze experiment results and present findings to product and engineering teams. Monitor feature rollouts and create "feature health" views for ongoing tracking
Engineering operations & performance: Report on operational metrics such as latency, performance bottlenecks, and system behavior. Work with engineering managers to define meaningful KPIs for their teams. Analyze AWS infrastructure costs and usage patterns to inform technical optimization. Pull data from AWS services and translate technical metrics into actionable insights
Product & design partnership: Partner with PMs to set success metrics and measurement frameworks for new initiatives. Work with design team to measure impact of UX changes and inform design decisions with data. Provide quantitative UX research assistance when required. Provide input on in-product analytics and reporting as a subject matter expert. Challenge teams on what metrics actually matter
help establish north star metrics where needed
Cross-functional insights & enablement: Build self-serve dashboards (Omni) that answer top product questions. Work with GTM and CS teams to identify product signals for expansion or churn risk. Support pricing team with analysis on feature utilization and product cost drivers. Partner with product marketing to measure effectiveness of content and materials

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Instructional Design Manager

The Instructional Design Manager supports LogicMonitor’s RevLAB mission by creat...

Location

United Kingdom , London

Salary:

Not provided

LogicMonitor

Expiration Date

Until further notice

Requirements

6+ years of experience in Instructional Design, Learning Development, or Enablement Content Creation (B2B SaaS preferred)
Proven ability to create bilingual (English + Spanish) learning materials — writing, editing, and localizing
Proficiency with LMS platforms (Skillibrium, Lessonly, Docebo, etc.) and authoring tools (Articulate 360, Rise, Camtasia, Vyond, Canva, Adobe Suite)
Understanding of adult-learning principles, microlearning design, and blended-learning strategies
Excellent organizational skills and attention to detail in managing multiple projects and deadlines

Job Responsibility

Develop interactive, role-specific learning modules for Sales, CS, and Channel teams aligned to RevLAB programs and GTM plays
Apply instructional design best practices to craft story-driven, practice-based learning journeys that engage adult learners
Partner with Enablement Managers and Subject Matter Experts (SMEs) to convert complex product and sales information into clear, learner-friendly formats
Support onboarding, certification, and continuous-learning initiatives through blended digital and in-person experiences
Produce video, audio, and microlearning assets that reinforce LM’s GTM programs — RevLAB, Partner RevLAB, and Skillibrium Coaching
Use AI tools and authoring software to streamline development and personalize content for different roles
Design visually appealing job aids, storyboards, and video scripts for LM leaders, enabling crisp, on-brand communication of GTM initiatives
Support the Enablement Content Manager on gamified learning modules, podcasts, and video-based storytelling for LM’s global audiences
Create and translate enablement content in English and Spanish, ensuring cultural and contextual relevance for global LM teams and LATAM partners
Manage localization of training materials for LM’s partner ecosystem — supporting Channel Enablement and Partner RevLAB programs

Senior Marketo Operations Specialist

We are seeking a highly technical and certified Senior Marketo Operations Specia...

Location

United States , Malvern or Charlotte

Salary:

55.00 - 68.00 USD / Hour

Cella

Expiration Date

Until further notice

Requirements

Marketo Certified Professional (MCEP) or equivalent certification is essential and non-negotiable
Expert knowledge of Marketo
Minimum 3+ years of hands-on Marketo experience focused on system operations and campaign orchestration
Demonstrated experience in complex, multi-step journey building, including operational, drip, and automated trigger emails
Strong understanding of marketing and sales cycles within a B2B context
Excellent analytical, problem-solving, organizational, and multitasking skills
Undergraduate degree in a relevant field (e.g., Marketing, Communications, Computer Science)

Job Responsibility

Serve as the hands-on operations lead to build, execute, and rigorously optimize complex marketing programs and campaigns in Marketo, with a core emphasis on sophisticated journey building and orchestration
Partner with the Digital Marketing team to translate documented marketing journeys and campaigns into high-performing, executable automation programs within Marketo
Manage the orchestration of Marketo journeys and campaigns across diverse audience segments, proactively identifying and facilitating cross-journey/campaign efficiency opportunities
Develop and enforce stringent testing and QA practices, ensuring all operational activities, creative, and copy testing are performed with the highest degree of quality and accuracy
Assist with the management of the contact database, including list uploads, segmentation maintenance, upholding strict data hygiene standards, and optimizing email deliverability
Engage in the management and maintenance of various Marketo technology integrations, including CRM (e.g., Microsoft Dynamics), webinar platforms, and data enhancement tools
Facilitate the adoption and utilization of Marketo across the marketing team by providing structured training, office hours, and upskilling on best practices, guidelines, and new capabilities
Regularly build and distribute reports on the performance of Marketo programs, campaigns, emails, and lead scoring efforts

What we offer

medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan

Fulltime

Ux Researcher

Inspire better strategic decision making by delivering compelling presentations ...

Location

United Kingdom , London

Salary:

Not provided

Magentus

Expiration Date

Until further notice

Requirements

Degree in interaction design, psychology, human factors or a research related subject area is preferential
In the absence of official qualifications, we’re open to candidates that can demonstrate real-world application of design research methodologies and deep knowledge of the theoretical side
Experience in applied product research, preferably for a commercial B2B or SaaS company
Experience with design research – utilising various methods including but not limited to usability studies, contextual inquiry and surveys
Experience with Design Thinking preferred but not essential
Technology and/or health Industry experience is a plus
Ability to work autonomously, be highly organised, creative, curious and insightful
Pragmaticism: you value progress over academic perfection
Research methods: Familiarity with qualitative or quantitative user research such as contextual enquiries, ethnography, benchmarking, card sorting, group moderation, or survey design
Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process

Job Responsibility

Subject matter expert for UX Research in the business
Study customers and customer groups to uncover problems, design opportunities, realistic context and other valuable information inform product strategy
Contribute to identifying / validating new strategic opportunities for the business based on research findings
Adopt a variety of research methods as appropriate based on project requirements and user recruitment constraints
Work closely with Customer Support, Marketing and Product Delivery departments to keep the voice of the customer present in decision making and provide expert advice on how to validate assumptions
Create low-fidelity visualisations of user journeys, mental models and information architecture using storyboards, user flows and sitemaps
Document and present insights clearly to internal teams, mindful to the needs of different audiences
Design and distribute periodic customer surveys
Own and manage repository of qualitative research data
Synthesise quantitative feature release feedback

What we offer

Hybrid working environment from London office (Farringdon) – 3 days a week from the Office and 2 from home
25 days (increases with length of service up to 4 days) plus 8 bank holiday
Holiday purchase scheme via salary sacrifice
An extra day annual leave for your birthday
Enhanced Maternity Leave
Enhanced Paternity Leave
Religious holiday swap programme
Up to two days paid Volunteering days
Paid time off during the working day to donate blood
Pawrental Leave

Fulltime

Product Marketing Manager

We are seeking a Product Marketing Manager to join our expanding Product Marketi...

Location

United States

Salary:

106000.00 - 166000.00 USD / Year

Addepar

Expiration Date

Until further notice

Requirements

4-8 years of product marketing experience
Experience with B2B SaaS, financial services or fintech preferred
Full stack product marketer with experience accelerating market adoption applying both inbound and outbound product marketing competencies
Gifted storyteller with excellent writing and communication skills
Ability to see the big picture across a large organization and articulate how each product and feature release complements the broader platform narrative
Experience designing and rolling out go-to-market strategies from scratch while using multiple marketing channels and content types
Demonstrated ability to thoughtfully move between strategy development and tactical execution across multiple projects in a fast-paced environment
Experience building enduring cross-functional partnerships and influencing teams to bring sophisticated, high visibility launches to market
Ability to work independently, prioritize work efficiently and anticipate roadblocks
Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship

Job Responsibility

Champion the customer from product development, to launch, through adoption and retention
Become the expert in client segments by developing a deep understanding of the market, buyer personas, customer journey, and sales cycle
Build deep working relationships with sales and relationship management teams
Define product positioning and craft compelling product messaging
Collaborate with Product and GTM teams to develop impactful GTM strategies, marketing materials, and internal resources
Manage the product and feature launch process in collaboration with Product, Marketing and GTM teams
Produce regular thought leadership and product educational content
Research and monitor market, industry and competitive landscape identifying key trends and competitive positioning

What we offer

bonus
equity
benefits
reasonable accommodation for individuals with disabilities
equal opportunity employer
inclusive and welcoming environment

Fulltime

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

B2b journey expert

C&M Travel Recruitment

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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