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B2b generalist

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IKEA

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Location:
Czech Republic , Praha 5, Praha

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The position is part of the Remote Customer Meeting Point (RCMP) – IKEA's modern omnichannel sales model that connects all customer contact channels. Thanks to RCMP, we meet customers online, anytime and anywhere, and help them find solutions that lead to better results and long-term satisfaction.

Job Responsibility:

  • Accepting orders and requests from corporate customers and proposing optimal solutions, mainly by phone or email
  • Administratively ensuring the realization of these orders during the day, primarily via email and phone, partly through personal contact
  • Selecting suitable services for the customer related to order realization (transport, assembly, etc.)
  • Handling invoice payments and monitoring whether all obligations are settled
  • Maintaining active contact and good relationships with external service partners
  • Being part of a unified CZ team and closely cooperating with colleagues from various stores

Requirements:

  • Customer-oriented
  • Able to advise customers on product and service selection
  • Good communication skills
  • Independent and responsible
  • Able to propose changes and improvements to established procedures
  • Comfortable working with computers and multiple systems simultaneously
  • Native Czech language proficiency (spoken and written)
  • Communicative level of English
  • Stress-resistant and able to remain calm in any situation
What we offer:
  • Exceptional corporate culture, security and stability of a successful multinational company
  • Permanent contract
  • Minimum 5 weeks of vacation per year
  • 10,000 CZK annual contribution for public transport or as Pluxee benefits
  • 15% employee discount on all IKEA products
  • Great breakfasts, lunches or dinners in our canteen at a discounted price
  • Free coffee, tea and non-alcoholic drinks all day
  • MultiSport card for you and your loved ones
  • Online medical consultation uLekare.cz, doctor appointments and prevention
  • Corporate events, gifts for various occasions and much more

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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