B2B Customer Success Representative Job at Whitecollars (Cairo)

Vp, Customer Success

The VP of Customer Success will set the vision and lead the charge on customer v...

Location

United States , New York

Salary:

235000.00 - 275000.00 USD / Year

Clear

Expiration Date

Until further notice

Requirements

Proven experience scaling high-impact customer success teams in a fast-growing B2B business, driving results at meaningful scale
Data driven, inspirational leadership - you can navigate complex conversations and influence across teams, partners, and customers
Builder of trusted, long-term relationships that turn great experiences into loyalty, advocacy, and growth
Fluent in customer success metrics and outcomes, using insight to drive action and deliver measurable business impact
Thrives in fast-moving environments, operating with ownership, agility, and focus

Job Responsibility

Define and execute a scalable Customer Success vision that embeds with CLEAR’s business objectives
Partner cross functionally to define customer strategies that increase product adoption and usage
Represent voice-of-customer insights, influence product roadmap prioritization, and drive adoption of new features and functionality
Drive initiatives that strengthen customer relationships into enduring advocacy and partnership opportunities
Lead and a high-performing team through example, driving a culture of accountability, growth, and customer-centricity

What we offer

Comprehensive healthcare plans
Family-building benefits (fertility and adoption/surrogacy support)
Flexible time off
Annual wellness stipend
Free OneMedical memberships for you and your dependents
A CLEAR Plus membership
A 401(k) retirement plan with employer match
Catered lunches every day
Fully stocked kitchens
Stipends and reimbursement programs for well-being and learning & development

Fulltime

Customer Success Manager

As a Mid-Market Customer Success Manager (CSM), you’ll own relationships across ...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

3-5 years of Industry experience or B2B SaaS experience, ideally in an early-stage high growth organization, personally working with a book of business of 40-100 accounts
Relationship Management: Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints
Escalation Management: Effectively solve ad-hoc customer escalations as needed, interacting with Customer Support, Onboarding and Product to see issues through from start to finish
Stakeholder alignment: Ability to assess customers' organizational structure to drive value
Self-motivated: Provide proactive outreach and service to assigned book of business
Detail-oriented: Highly organized and systematic, ensuring all issues are managed to completion and leaving things better than they were found
Data-driven: Utilize metrics and objective measurements to assess customer success and improvement opportunities
Customer Centric: Provide excellent customer experience and be obsessed with providing a positive experience throughout the customer journey

Job Responsibility

Own a defined/ named book of 40-60 Mid Market accounts, building long term partnerships and acting as the primary Tekmetric coach and strategic advisor
Drive customer results through proactive engagement and success planning
Partner cross functionally with Onboarding, Support, Product, and Sales to ensure a seamless customer journey
Travel to our Multi-Shop Organization (MSO) customers, as needed
Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization
Proactively identify and mitigate churn, seeking assistance internally as needed
Build and cultivate consultative customer relationships with business stakeholders and Onboarding teams to ensure strong product usage and adoption of new product capabilities by customers
Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly
Ability to identify and effectively communicate trends impacting the assigned book of business
Represent the voice of your customers in driving product development based on customer issues, requests and feedback

What we offer

Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness

Fulltime

Customer Success Manager

Wunder Mobility builds the software that powers shared mobility worldwide. Our p...

Location

Germany , Hamburg

Salary:

Not provided

Wunder Mobility

Expiration Date

Until further notice

Requirements

5+ years of experience in B2B SaaS in Customer Success, Account Management, or Consulting
Track record of managing enterprise accounts and driving measurable outcomes
Strong understanding of SaaS metrics and customer lifecycle management
Excellent communication, presentation, and stakeholder management skills
Minimum C1 German language skills and strong business English
Ability to collaborate across functions and cultures
A proactive, problem-solving mindset with high ownership

Job Responsibility

Act as the main point of contact for our enterprise and growth accounts in German speaking markets (and others)
Drive customer onboarding, training, and adoption of our platform
Develop success plans and track business outcomes for each customer
Take full end-to-end ownership of customer tickets, escalations, and daily operations
Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell
Manage renewals and mitigate churn risks
Represent the customer voice internally, influencing product priorities
Lead QBRs and strategy workshops with client executives
Mentor junior Customer Success Managers and help shape best practices

What we offer

A stable, international career in a profitable and growing SaaS company
Direct impact: your work influences how millions of people move in cities worldwide
Hybrid/remote flexibility (depending on location)
25 days of vacation + workation opportunities
A high-trust, senior team where decisions are made quickly and your impact is visible
Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role

Fulltime

Customer Success Manager

Are you an experienced sales leader with a passion for delivering exceptional cu...

Location

United Kingdom , Brighton

Salary:

32000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven track record in B2B sales management, ideally in a retail or product-focused environment
Strong communication skills with a relationship-building mindset
Experience leading teams and driving performance
Analytical and strategic thinker with a proactive approach to challenges
Committed to delivering excellent service and maintaining high standards

Job Responsibility

Drive B2B sales performance through effective strategy, planning, and team leadership
Oversee the order pipeline and email workflows to ensure seamless operations across all sales channels
Monitor service trends, gather insights, and collaborate with teams to improve the customer experience
Work closely with marketing and other departments to align efforts and maximise return on investment
Review client accounts to identify growth opportunities and boost overall spend
Handle complaints with professionalism, logging trends and feeding insights into continuous improvement
Lead, mentor, and support your team with regular training, reviews, and performance monitoring
Meet with trade clients to strengthen relationships and promote the product range
Attend trade shows and events as a key representative of the business

What we offer

Bonus Opportunity
Join a supportive, passionate team that values collaboration and innovation
Work in a vibrant and welcoming office environment
Be part of a respected brand making a real impact in the lives of its customers
Grow your career in a company that champions development and forward-thinking

Fulltime

Sr. Customer Success Manager - SaaS

ShipperHQ is seeking a talented Sr. Customer Success Manager to join our dynamic...

Location

United States , Austin

Salary:

Not provided

ShipperHQ

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS
Experience managing enterprise or strategic accounts with multiple stakeholders
Skilled at building champions, navigating complex organizations, and tailoring strategies to client goals
Proven ability to own and grow recurring revenue through renewals and upsells
Strong business acumen with experience tracking and communicating KPIs
Exceptional communication skills (written, verbal, presentation)
Highly organized, proactive, and detail-oriented
Entrepreneurial mindset and comfort working in a fast-moving, collaborative environment

Job Responsibility

Own a portfolio of strategic accounts and serve as a trusted advisor, helping customers maximize the value of ShipperHQ solutions
Build lasting relationships: Establish trust, credibility, and influence across multiple levels of your customers’ organizations
Drive measurable value: Understand your clients’ goals, define success metrics, and deliver actionable strategies that drive ROI
Champion adoption: Educate customers on product capabilities and best practices, ensuring they realize the full benefit of their investment
Lead renewals and growth: Manage renewals proactively and identify expansion opportunities through consultative, value-based selling
Collaborate cross-functionally: Partner closely with Product, Sales, and Support to represent customer outcomes across teams and help deliver exceptional outcomes
Plan ahead: Stay proactive, looking 6+ months ahead of renewal cycles, to ensure client satisfaction and retention

What we offer

22 days of PTO plus public holidays
401k Match
Medical, Dental, and Vision Insurance

Fulltime

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
Proven success in Account Management, Customer Growth, and achieving revenue targets
Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
Understanding of infrastructure management and experience with intelligent automation platforms
Exceptional communication, presentation, and influencing skills
Strong business acumen and proactive approach to identifying growth opportunities
Excellent time management and ability to juggle multiple priorities
Ability to navigate ambiguous situations while delivering high-quality outcomes

Job Responsibility

Manage customer portfolio, satisfaction, success, retention and avoid churn
Secure renewals and drive growth and scaling of customer programs
Be accountable for renewal and Upsell/Cross sell customer quota
Strategic account planning and stakeholder mapping
Deliver and communicate ROI for clients throughout customer lifecycle
Build relationships with key stakeholders in customer's organization
Coordinate workstreams across Shared Services, Education, Support, and active engagements
Act as voice of the customer with product and engineering teams
Represent OpsRamp as domain and product expert in customer interactions and events

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

B2B Sales Representative

Hunt for new accounts, which are not presently active clients of KnowBe4. Focus ...

Location

United States , Clearwater

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Proven track record in sales
1-3 years selling software to Small Medium Enterprise a plus
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce and Gmail
Network or Security Plus preferred
Excellent verbal and written communications
Stats driven business professional
Motivated, energetic self-starter
Strong collaborative and teamwork skills
Must be able to work with minimum supervision

Job Responsibility

Promote and sell KnowBe4’s range of products and services
Identify and close net new customers in the assigned territory
Build and maintain pipeline of potential customers by developing and managing relationships with prospects
Forecast new business prospects that result in successful client relationships and sales
Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting
Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall)
Achieve or exceed monthly quotas and/or targets
Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
Follow up on marketing leads to generate new sales opportunities and pipeline
Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Modern, high-tech, and fun work environment

Fulltime

Customer Manager

As our first Customer Operations hire in Australia, you’ll be at the forefront o...

Location

Australia , Sydney

Salary:

Not provided

Legl

Expiration Date

Until further notice

Requirements

Commercial & Consultative: Adept at engaging senior decision-makers and turning complex challenges into actionable business outcomes
Excellent Communicator: Skilled at building trust, running workshops, and leading strategic conversations with diverse audiences
Builder’s Mindset: Energised by ambiguity - you thrive in scaling environments, shaping processes, and creating playbooks from the ground up
Impact-Oriented: Passionate about driving measurable results for customers and contributing to Legl’s growth story in a new region

Job Responsibility

Create & lead Customer Operations in a New Market: Establish our customer success function in Australia, building the foundation for scalable growth
Drive Adoption & Value: Own the customer journey from onboarding to renewal, ensuring clients realise measurable ROI from Legl
Strategic Partnering: Collaborate with Account Executives in pre-sales to design solutions that align with customer needs and business goals
Enablement & Expansion: Help clients embed Legl in their day-to-day operations, monitor adoption, and identify opportunities for expansion and advocacy
Trusted Advisor: Build credibility on key topics such as AML, onboarding, and compliance, guiding firms through regulatory and operational transformation
Voice of the Customer: Represent Australian customers internally - sharing insights that influence product strategy, go-to-market priorities, and customer experience

What we offer

Everyone at Legl receives a competitive salary & share options
Access to annual wellbeing and L&D budget
Access to support sessions with a professional therapist
An opportunity to join a well-funded, highly ambitious post-Series B startup

B2B Customer Success Representative

Whitecollars

Location:
Egypt , Cairo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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