B2B Customer Success Representative Job at Whitecollars (Cairo)

Strategic Customer Success Manager USA

Trustpair stops vendor fraud before it happens. We're the automated vendor valid...

Location

United States , New York

Salary:

135000.00 - 150000.00 USD / Year

Assessfirst

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical SaaS or enterprise B2B software environment
3–4+ years of significant experience working with strategic and/or enterprise B2B clients
Prior experience managing strategic, complex US enterprise accounts
Strong experience driving renewals and identifying upsell or expansion opportunities
Familiarity with complex technical integrations, including APIs and SFTP
Strong project management skills, with the ability to manage multiple deadlines, stakeholders, and priorities
Strong problem-solving skills and the ability to bring structure and solutions in complex situations
Excellent communication and relationship-building skills, especially with senior stakeholders and executives
High level of organization, rigor, and attention to detail
A data-driven approach to decision-making

Job Responsibility

Client Onboarding and Enablement
Manage a portfolio of high-value, high-complexity customers across industries
Lead onboarding for large enterprise US clients, including customized training and support on integrations to drive fast adoption
Define and execute tailored success plans aligned with each customer’s business goals
Support and, when needed, lead change management efforts on the customer side
Relationship Management and Retention
Build strong, trust-based relationships with a range of senior stakeholders across Finance, Procurement, IT, and related functions
Run regular check-ins and Quarterly Business Reviews to drive value, satisfaction, and retention
Monitor customer health, proactively flag risks, and take action to secure renewals
Develop client advocates who can participate in reference calls and broader advocacy initiatives

What we offer

AI-driven ways of working
Opportunity to join a fast-growing scale-up in a highly impactful role
Ownership of strategic, high-value enterprise accounts in the North American market
A collaborative environment with a flat structure
room for growth and career development
A flexible hybrid work environment
Inclusive environment with cultural diversity and parity
Between 3-4 days at home
Flexible working hours

Fulltime

Senior Customer Success Executive

Location

United States , New York City

Salary:

80000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience in a customer success role managing a portfolio of B2B accounts, ideally in a SaaS, data, or intelligence business
Track record of driving adoption and retention outcomes across a mid-market or SMB account portfolio
Experience building multi-threaded stakeholder relationships including engagement at Director level
Strong commercial awareness — understands the link between CS activity and ARR outcomes, and acts accordingly
Experience designing and delivering use-case based training tailored to specific customer workflows and objectives
Evidence of contributing to team capability — mentoring, playbook development, or process improvement

Job Responsibility

Manage a portfolio of mid-market pharma accounts from onboarding through pre-renewal, owning adoption and account health
Develop and execute account-specific adoption plans to drive sustained platform engagement
Identify adoption gaps and expand usage through new use cases, users, and workflows
Build and leverage internal champions to increase engagement and reduce reliance on single contacts
Deliver tailored, use-case-driven training aligned to customers' therapeutic and business priorities
Maintain a clear commercial lens across your portfolio — understand each account's ARR, renewal timeline, budget cycle, and strategic importance
Build the renewal case from day one: document value delivered, track adoption milestones, and ensure the customer has a clear ROI narrative before the commercial window opens
Brief your AM on account health, risk signals, and expansion opportunities with the depth and specificity they need to act - not just status updates
Identify expansion signals proactively - new teams, new therapeutic areas, new decision-makers entering the account - and ensure your AM can convert them
Support at-risk renewal situations by designing and executing intervention plans alongside your AM

Fulltime

Senior Customer Success Executive

The Senior Customer Success Executive — Mid-Market owns a portfolio of mid-marke...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience in a customer success role managing a portfolio of B2B accounts, ideally in a SaaS, data, or intelligence business
Track record of driving adoption and retention outcomes across a mid-market or SMB account portfolio
Experience building multi-threaded stakeholder relationships including engagement at Director level
Strong commercial awareness — understands the link between CS activity and ARR outcomes, and acts accordingly
Experience designing and delivering use-case based training tailored to specific customer workflows and objectives
Evidence of contributing to team capability — mentoring, playbook development, or process improvement

Job Responsibility

Own a portfolio of mid-market pharma accounts end-to-end — from onboarding through to pre-renewal handoff — with full accountability for health and adoption outcomes
Design and execute account-specific adoption strategies that go beyond initial training to drive sustained, deepening platform use across teams and use cases
Identify adoption ceilings within accounts and develop targeted programmes to break through them — new use cases, new user cohorts, new workflows
Build and activate internal champions to scale your reach within accounts and reduce single-point-of-contact dependency
Deliver use-case based training that speaks directly to the customer's therapeutic priorities and business objectives — not a product catalogue
Maintain a clear commercial lens across your portfolio — understand each account's ARR, renewal timeline, budget cycle, and strategic importance
Build the renewal case from day one: document value delivered, track adoption milestones, and ensure the customer has a clear ROI narrative before the commercial window opens
Brief your AM on account health, risk signals, and expansion opportunities with the depth and specificity they need to act — not just status updates
Identify expansion signals proactively — new teams, new therapeutic areas, new decision-makers entering the account — and ensure your AM can convert them
Support at-risk renewal situations by designing and executing intervention plans alongside your AM

Fulltime

Senior Customer Success Manager

Wunder Mobility builds the software that powers shared mobility worldwide. Our p...

Location

Germany , Hamburg

Salary:

Not provided

Wunder Mobility

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS
Track record of managing enterprise accounts and driving measurable outcomes
Strong understanding of SaaS metrics and customer lifecycle management
Excellent communication, presentation, and stakeholder management skills
Curiosity and openness toward AI tools
Minimum C1 German language skills and strong business English
Ability to collaborate across functions and cultures
A proactive, problem-solving mindset with high ownership

Job Responsibility

Act as the main point of contact for our enterprise and growth accounts in German-speaking markets
Drive customer onboarding, training, and adoption of our platform
Develop success plans and track business outcomes for each customer
Take full end-to-end ownership of customer tickets, escalations, and daily operations
Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell
Manage renewals and mitigate churn risks
Represent the customer voice internally, influencing product priorities
Lead QBRs and strategy workshops with client executives
Use AI tools in your daily work and contribute to how we use them across the CS team

What we offer

Work closely with founders and senior leadership in a high-trust environment with fast decision cycles
Real ownership: shape how Customer Success operates at scale
Exposure to global operators running large real-world mobility systems
Hybrid/remote flexibility (3+2 Model)
25 vacation days + workation options
Competitive compensation

Fulltime

Strategic Customer Success Manager

Trustpair is looking for a Strategic Customer Success Manager to join our US tea...

Location

United States , New York

Salary:

Not provided

Assessfirst

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical SaaS or enterprise B2B software environment
3–4+ years of significant experience working with strategic and/or enterprise B2B clients
Prior experience managing strategic, complex US enterprise accounts
Strong experience driving renewals and identifying upsell or expansion opportunities
Familiarity with complex technical integrations, including APIs and SFTP
Strong project management skills, with the ability to manage multiple deadlines, stakeholders, and priorities
Strong problem-solving skills and the ability to bring structure and solutions in complex situations
Excellent communication and relationship-building skills, especially with senior stakeholders and executives
High level of organization, rigor, and attention to detail
A data-driven approach to decision-making

Job Responsibility

Manage a portfolio of high-value, high-complexity customers across industries
Lead onboarding for large enterprise US clients, including customized training and support on integrations to drive fast adoption
Define and execute tailored success plans aligned with each customer’s business goals
Support and, when needed, lead change management efforts on the customer side
Build strong, trust-based relationships with a range of senior stakeholders across Finance, Procurement, IT, and related functions
Run regular check-ins and Quarterly Business Reviews to drive value, satisfaction, and retention
Monitor customer health, proactively flag risks, and take action to secure renewals
Develop client advocates who can participate in reference calls and broader advocacy initiatives
Use customer data and usage insights to drive stronger adoption and stickiness of the platform
Guide customers toward fuller use of Trustpair’s features and value for risk management

What we offer

Opportunity to join a fast-growing scale-up in a highly impactful role
Ownership of strategic, high-value enterprise accounts in the North American market
A collaborative environment with a flat structure, where everyone’s voice is heard with room for growth and career development
The chance to join the US team at an exciting stage, where ideas, initiative, and ownership are genuinely valued
Exposure to a European-headquartered company with international collaboration
A flexible hybrid work environment that encourages autonomy, leadership, and strong cross-functional partnership
A talented team with senior colleagues you can learn and work with
Inclusive environment with cultural diversity and parity

Fulltime

Field Sales Representative - B2B Industrial Sales

The ideal candidate is a resilient, self motivated professional who thrives on t...

Location

Canada , Mississauga

Salary:

90000.00 - 130000.00 USD / Year

Randstad

Expiration Date

July 11, 2026

Requirements

2–5 years of proven success in outside sales, B2B sales, or a similar field-based role
Familiarity with the manufacturing, industrial, or construction sectors is highly preferred
Strong ability to prospect, qualify, and close deals using various channels (in-person, phone, and digital)
Exceptional verbal and written skills with a 'customer-first' attitude and persuasive negotiation abilities
Skilled in CRM software, Microsoft Office, and digital sales tools
Must possess a valid driver’s license and be comfortable with regular daily travel and occasional overnight stays
The ideal candidate will live centrally between Woodstock and Toronto to effectively manage the territory

Job Responsibility

Prospecting & Lead Generation: Identify and qualify potential customers through research, networking, and cold calling
maintain a robust pipeline to exceed sales goals
Relationship Management: Act as the primary point of contact for new and existing clients, providing product demonstrations and ensuring long-term satisfaction
Territory Strategy: Develop and execute a strategic plan for the Woodstock-to-Toronto region, optimizing daily travel for maximum customer face-time
Sales Execution: Lead pricing and contract negotiations, overcome objections, and efficiently process customer orders
Technical Reporting: Consistently track all activities, visits, and pipeline status within the CRM (e.g., NetSuite)
Market Intelligence: Stay informed on competitor activities and market trends, providing feedback to internal teams for continuous improvement

What we offer

Strategic Territory: Manage a high-potential corridor with a diverse client base across industrial and construction sectors
Autonomy: Freedom to plan your own daily travel routes and manage your schedule to maximize impact
Professional Growth: Opportunity to deepen networks within the manufacturing and development industries
Incentivized Success: A role designed for high achievers with clear targets and a focus on revenue growth
Collaborative Support: Work alongside marketing and management to execute localized sales campaigns and product launches
Company Provided car

Fulltime

Strategic Customer Success Manager

Trustpair is looking for a Strategic Customer Success Manager to join our US tea...

Location

United States , New York

Salary:

135000.00 - 150000.00 USD / Year

Assessfirst

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical SaaS or enterprise B2B software environment
3–4+ years of significant experience working with strategic and/or enterprise B2B clients
Prior experience managing strategic, complex US enterprise accounts
Strong experience driving renewals and identifying upsell or expansion opportunities
Familiarity with complex technical integrations, including APIs and SFTP
Strong project management skills, with the ability to manage multiple deadlines, stakeholders, and priorities
Strong problem-solving skills and the ability to bring structure and solutions in complex situations
Excellent communication and relationship-building skills, especially with senior stakeholders and executives
High level of organization, rigor, and attention to detail
A data-driven approach to decision-making

Job Responsibility

Manage a portfolio of high-value, high-complexity customers across industries
Lead onboarding for large enterprise US clients, including customized training and support on integrations to drive fast adoption
Define and execute tailored success plans aligned with each customer’s business goals
Support and, when needed, lead change management efforts on the customer side
Build strong, trust-based relationships with a range of senior stakeholders across Finance, Procurement, IT, and related functions
Run regular check-ins and Quarterly Business Reviews to drive value, satisfaction, and retention
Monitor customer health, proactively flag risks, and take action to secure renewals
Develop client advocates who can participate in reference calls and broader advocacy initiatives
Use customer data and usage insights to drive stronger adoption and stickiness of the platform
Guide customers toward fuller use of Trustpair’s features and value for risk management

What we offer

Opportunity to join a fast-growing scale-up in a highly impactful role
Ownership of strategic, high-value enterprise accounts in the North American market
A collaborative environment with a flat structure, where everyone’s voice is heard with room for growth and career development
The chance to join the US team at an exciting stage, where ideas, initiative, and ownership are genuinely valued
Exposure to a European-headquartered company with international collaboration
A flexible hybrid work environment that encourages autonomy, leadership, and strong cross-functional partnership
A talented team with senior colleagues you can learn and work with
Inclusive environment with cultural diversity and parity
Between 3-4 days at home
Flexible working hours

Fulltime

Global Head of Mid-Market Customer Success

The Global Head of Mid-Market Customer Success leads one of GlobalData Healthcar...

Location

United States , New York City

Salary:

130000.00 - 150000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

8+ years in Customer Success or commercial client management
at least 3 years leading a CS team of 5+ people globally
Demonstrated experience owning and improving segment-level retention (VRR/GRR) and expansion (NRR) metrics in a B2B SaaS or data/intelligence business
Strong people leadership credentials
evidence of building high-performing teams
managing through change
and developing talent
Experience operating in a PE-backed or high-growth commercial environment with aggressive targets and fast iteration cycles
Comfortable with data and analytics
able to build renewal forecasts

Job Responsibility

Lead
coach
and develop a global team of mid-market CSMs
setting clear performance expectations
KPIs
and development pathways
Run regular 1:1s
team calls
and performance reviews
create a culture of accountability

Fulltime

Select Country

B2B Customer Success Representative

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?