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B2B Customer Service Representative – Optics Division

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montréal

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

40000.00 - 47000.00 CAD / Year
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Job Description:

In this pivotal role, you will act as the primary point of contact for a professional clientele composed of opticians and field sales representatives. If you are looking for a stable environment within an incredible team in Montreal, this B2B Customer Service Representative position is the ideal opportunity to build a long-term career within a solid company.

Job Responsibility:

  • Developing and maintaining strong relationships with professional clients.
  • Communicating through various channels: phone, email, and chat.
  • Processing orders and solving technical issues related to products.
  • Managing the complete returns and warranty process with suppliers.
  • Qualifying and issuing return authorizations and credits.
  • Collaborating closely with the sales and logistics teams in Montreal.

Requirements:

  • Bilingualism: Excellent French and English skills. Bilingualism is required due to the necessity of serving clients outside of Quebec and processing technical documentation from international suppliers and partners.
  • Experience: Previous experience in customer service (experience in an optical clinic is a major asset).
  • Technical Skills: Knowledge of MS Office
  • familiarity with SAP or Business Central is an asset.
  • Soft Skills: You are a team player, recognized for your reliability, professionalism, and strong interpersonal skills.
  • Learning Mindset: A genuine desire to learn and make a long-term commitment to the role.

Nice to have:

  • Experience in an optical clinic is a major asset
  • Familiarity with SAP or Business Central is an asset
What we offer:
  • Hybrid mode - 3 days at the office in Montreal and 2 days working from home
  • Group insurance after 3 months
  • On-site gym access
  • RRSP program with employer contribution after 1 year
  • Generous employee purchase program for all brands
  • Free parking
  • Proximity to public transportation

Additional Information:

Job Posted:
May 16, 2026

Expiration:
June 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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