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Talentmark are recruiting for a B2B Associate to join a company in the pharmaceutical industry on a contract basis for 12 months. This is a hybrid role with 3 days per week on-site in Basingstoke. Our client is one of the largest pharmaceutical companies in the world. They focus on finding answers for some of the world's most urgent medical needs.
Job Responsibility:
Act as a customer triage and first point of contact for inbound customer enquiries
Route priority accounts and complex enquiries to the appropriate internal teams
Ensure all interactions and materials shared align with the latest approved brand materials
Accurately document customer interactions, decisions, and outcomes within relevant tracking tools or CRM systems
Manage enquiries currently received via multiple channels
Requirements:
Experience in a customer-facing, triage, coordination, or operational role
Ability to assess, prioritise, and route enquiries using defined frameworks
High attention to detail with strong documentation and organisational skills
Familiarity with ABPI Code of Practice or similar compliance frameworks
Applicants must hold entitlement to work in the UK
Nice to have:
Knowledge or experience in Diabetes, Obesity, or related therapy areas