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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Azure Support Engineer

India, Multiple Locations · Job Posted February 17, 2026
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Job Description

As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. As an Azure Support Engineer, you will be at the forefront of helping customers embrace Microsoft’s cloud platform. You’ll play a critical role in delivering world-class technical support, ensuring customer satisfaction, and contributing to Microsoft’s leadership in the cloud space.

Job Responsibility

  • Own, troubleshoot, and resolve complex customer technical issues on the Azure platform
  • Deliver consistent, high-quality support experiences aligned with CPE (Customer and Partner Experience) goals and response time SLAs
  • Analyze, diagnose, and resolve issues involving infrastructure, networking, virtualization, identity, and platform services
  • Collaborate across teams (Product Group, Engineering, CSS, Field, etc.) and swarm effectively on critical cases
  • Create, manage, and escalate incident and problem management requests as needed
  • Identify process, tooling, or training gaps and propose improvements for better issue resolution
  • Support readiness efforts by engaging with internal training programs, mentoring, and contributing to knowledge-sharing
  • Participate in or lead community-building efforts around specific technologies or workloads
  • Contribute to automation, self-help content, and case deflection initiatives
  • Ability to handle high-pressure situations with professionalism and empathy

Requirements

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Ability to meet Microsoft, customer and / or government security screening requirements
  • English Language: fluent in reading, writing and speaking
  • Excellent written and verbal communication skills in English
  • Strong understanding of TCP/IP protocols and the OSI model
  • Experience with Infrastructure and Network Administration
  • Deep troubleshooting knowledge in large-scale networking environments
  • Familiarity with tools such as Wireshark, Network Monitor, or Message Analyzer
  • Awareness of Public, Private, and Hybrid Cloud models
  • Experience with Windows and/or Linux operating systems
  • Understanding of Virtualization and Software-Defined Networking (SDN) technologies
  • Understanding of protocols and services such as VPN, IPsec, DHCP, DNS, HTTP/S, MPLS, BGP, Layer 2/3, etc.
  • Knowledge of Proxy, Firewall configurations, and security principles

Nice to have

  • Hands-on knowledge of Azure Platform services (e.g., VM, VNet, NSG, Load Balancer, VPN)
  • Familiarity with deployment and support of cloud-native applications and Azure DevOps pipelines
  • Prior experience in technical support or consulting roles in enterprise environments
  • Certifications such as AZ-104, AZ-700, AZ-305, or equivalent
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