Azure Support Analyst Job at Realign (Toronto)

Senior Cloud Support Analyst

A leading UK IT services provider is seeking a Senior Cloud Support Analyst to j...

Location

United Kingdom

Salary:

45000.00 - 50000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment
Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required
Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures
Strong scripting and automation skills (PowerShell, Python, or Shell)
Familiarity with ITSM processes (ITIL certification desirable)
Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences
A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement
Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)

Job Responsibility

Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services
Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation
Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency
Develop and maintain automation scripts using PowerShell, Python, or Shell
Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices
Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools
Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team
Participate in an on-call or shift-based support model when required

What we offer

Funded certifications
Professional development programmes
Genuine career advancement
Supportive, growth-oriented culture
Opportunities to progress into cloud consultancy, architecture, or leadership roles

Fulltime

Infrastructure Support Analyst

Infrastructure Support Analyst – New York. A leading global investor in the priv...

Location

United States , New York

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

A track record in an Infrastructure / IT Support role delivering high-quality, customer-focused services
Strong experience with Windows 10/11, Office 365 and AD/Entra administration
Familiarity with Azure Cloud administration and modern endpoint management (e.g. Intune)
Good understanding of networking (Wi-Fi, switches, connectivity)
Confident troubleshooting skills across hardware, software and infrastructure layers
Excellent written and verbal communication, able to explain technical issues to non-technical users
Strong organisation, attention to detail and a customer-first mindset
Ability to work independently in a small local office while collaborating with a global team

Job Responsibility

Run the U.S. IT Service Desk (incident logging, prioritisation and resolution)
Support and administer Microsoft 365, Entra/Active Directory and Intune
Provide 1st/2nd/3rd line support across hardware, software and networks
Manage local network infrastructure (Cisco switches, Meraki Wi-Fi)
Support collaboration tools (email, Teams, messaging, video conferencing, telephony)
Handle end-user device setup, software installation and updates for U.S.-based staff
Monitor systems and recommend / implement performance improvements
Work with the global IT team on complex issues and infrastructure projects
Maintain documentation, support guides and procedures
Manage relationships with IT suppliers and conduct regular service reviews

What we offer

Competitive salary and bonus scheme
Private medical insurance
Attractive pension
Exposure to a global, multi-office investment environment
Opportunity to work with modern cloud, security and collaboration technologies

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Oak Rid...

Location

United States , Oak Ridge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Proven experience providing IT support in a Windows-based environment
Hands-on expertise with troubleshooting and repairing laptops, desktops, printers, and other hardware
Familiarity with Microsoft Office 365, Active Directory, and Azure platforms
Ability to research and resolve complex PC and software-related issues
Minimum of 5 years of IT-related experience, including 2 years in system administration

Job Responsibility

Monitor the Helpdesk Ticketing System daily to address support requests and troubleshoot reported issues
Deliver Tier 1 and Tier 2 technical assistance to system users for hardware and software concerns
Manage user accounts in Active Directory and Office 365, including account creation, modification, and deletion
Diagnose and resolve hardware and software failures while effectively communicating with affected teams
Collaborate with the Desktop Engineering team to conduct system and software testing
Keep tickets updated with progress and coordinate tasks to ensure timely resolution
Identify and report potential risks that could impact IT operations to management
Optimize Service Desk resources for improved performance
Maintain professionalism in all forms of communication and interactions
Complete additional tasks as assigned by the manager

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Application Support Analyst

My client is looking for a 2nd/3rd line service desk analyst to join their growi...

Location

United Kingdom , London

Salary:

75000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

proven software support experience
hands-on experience with Azure Service Fabric
hands-on experience with Microsoft BizTalk
hands-on experience with Microsoft Dynamics 365 Finance & Operations
hands-on experience with Microsoft SQL Server
experience with PowerShell scripting language

Job Responsibility

providing 2nd and 3rd line support for applications in scope, following service management processes and service-level agreements (SLAs)
restoring services quickly with temporary or permanent solutions implementation, to meet customer satisfaction
performing a detailed root cause analysis to identify permanent solutions for incidents and problem tickets
automating repetitive tasks to enable the application support team to focus on value-added activities
creating monitoring and alerts using monitoring and observability tools to ensure the high availability of applications and underlying services

End User Support Analyst

Robert Half has a client located in Austin, seeking an End User Support Analyst....

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Microsoft Office 365 application support experience: OneNote, OneDrive, etc.
Active Directory experience: create/delete users, password resets etc.
Azure Active Directory experience is a plus
Remote software: Bomgar, TeamViewer, or similar tools
Troubleshoot VPN issues – Cisco AnyConnect

Job Responsibility

Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues
Research and resolve basic network (VPN, network printer), hardware, and software application problems
Document and track the details of the problem, both status and resolution, within the help desk tracking application
Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
Administer user accounts for Active Directory and Office 365 suite including Outlook, Excel, etc.

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

IT Support Analyst

The IT Support Analyst will provide technical assistance and support to end-user...

Location

United States , New York

Salary:

70000.00 - 80000.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

Associate's degree in IT or equivalent experience
At least 2 years in IT support
Proficiency in Windows and macOS support
Strong problem-solving, analytical, and customer service skills
Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace
Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP
Expertise in managing and securing mobile devices (smartphones and tablets) within the organization
Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA)
Experience with remote desktop and support software
Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure

Job Responsibility

Provide technical assistance and support to end-users for all IT-related issues
Serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (macOS) platforms
Providing technical support via various channels
Troubleshooting issues on both PC and Mac operating systems and common applications
Resolving basic networking problems
Using a help desk ticketing system
Assisting in IT asset inventory
Staying informed on technology trends

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands
Bagels on Wednesdays and lunch on Thursdays

Fulltime

Support Analyst II

As part of the support team, you will provide level II technical support for our...

Location

Canada , Edmonton

Salary:

Not provided

NIRIX

Expiration Date

Until further notice

Requirements

You have an attitude for customer service excellence
You passionately enjoy working with customers
You have 3-4 years of providing hands-on technical support with a particular focus on cloud and/or hosting services
Experience with the following is considered an asset (Remote Access Technologies, Virtualization Technologies such as Hyper-V and VMware, Windows Server, Linux, Active Directory, LDAP, Microsoft Azure, Amazon AWS, Microsoft IIS, Apache, Cisco Meraki, Ubiquiti, SonicWALL, Portecle, Open SSL, Lets Ecnrypt, SSl, TLS, VLAN, VPN, SSH, FTP, Firewall, IIS, Apache, Microsoft Teams, Microsoft 365, Microsoft SharePoint, SQL Server, MySQL, Bash, Windows Scripting Host, Windows PowerShell, Windows Deployment Services, Patch Management Systems, Remote Monitoring Tools, Confluence, BMS (Broker Management System), EDI, QuickBooks, Sage 50, Xactimate, Polycom IP Phone, Goto by LogMeIn)
A current Microsoft certification (Preferred)
Excellent and effective written and verbal communications skills. Must be fluent in English
Ability to effectively communicate issues, ideas, proposals, and solutions
Ability to work in a team environment of diverse specialization such as administration vs technical
Excellent organization skills with detail AND accuracy
Excellent documentation skills with detail AND accuracy

Job Responsibility

Provide professional and timely technical support for NIRIX oneWorkspace 365 customers
Work collaboratively with various departments and teams in delivering excellent and prompt customer support
Proactively monitor and analyze logs and alerts generated from our monitoring systems
Advance level troubleshooting of mail flow and delivery issues
Troubleshoot and optimize customer’s public DNS records related to oneWorkspace 365
Troubleshoot network related issues affecting oneWorkspace 365 user experience using tools such as but not limited to psping, tracert, nslookup, and other advanced network monitoring tools
Provider data restoration and recovery as required
Maintain, develop, and enhance existing PowerShell and Windows scripts used for system automation and reporting.
Work with 3rd party vendors to troubleshoot system issues, performance tuning, and other maintenances
Assist Technology Operations Team with deploying an approved application to oneWorkspace 365 servers

What we offer

Paid Vacation
Personal wellness days
Flexible work arrangement
Lots of onsite parking
Discount on all major computer equipment
Company events
Paid time off
Extended Health Care
Health Spending Account
Discounted underground parking

Fulltime

Service Desk Analyst

We are looking for a growth-minded IT professional to support our internal emplo...

Location

United States , Austin

Salary:

Not provided

Clear

Expiration Date

Until further notice

Requirements

2+ years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
Demonstrated success in providing a stellar customer service experience along with desire to find solutions, rather than merely addressing symptoms
Strong communicator with exceptional ability to interact with technical and non-technical end-users
Highly organized and detail-oriented with an ability to strive in a fast-paced environment with competing priorities
Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
Demonstrated expertise in computer assembly, including remote triage and troubleshooting capabilities of typical and atypical computer components
Experience working within ITSM tools and managing tickets, documentation, and SLA’s
Works well under pressure
Self-starter with an “owners mentality”
Ability to work varying shifts, including weekends/holidays/on-call - We are a 24/7/365 operation

Job Responsibility

Provide remote troubleshooting for devices with airport operations personnel
Hardware support, including component and cable verification, addressing equipment failures, performing firmware upgrades, and configuring hardware remotely
Network support, involving monitoring and troubleshooting network infrastructure (ISP, routers, switches, access points, and cellular devices)
Assist users with software configuration and troubleshooting, along with remote software installations, and monitor for successful deployment and functionality
Utilize various software tools, such as PDQ, Virtual Machines, Azure AD, Meraki, Peplink, Okta, Slack, Jira/Confluence, and Dialpad, to efficiently pinpoint and resolve technical issues
Escalate issues to third-party vendors and coordinate on-site visits for timely resolution
Manage access requests across multiple systems/applications, ensuring 100% compliance with established rules and regulations
Respond to tickets and phone support requests in a round-robin assignment queue, consistently meeting or exceeding all established SLAs
Utilize existing runbooks and suggest updates or creations when current knowledge is lacking
Coordinate seamlessly with co-workers to address and escalate critical business incidents to the appropriate support team while maintaining open and active communication with users

What we offer

15 days Paid Time Off for Full-Time Team Members, increasing with time in service
Comprehensive Medical, Dental, Vision, Pet, Home, Auto, Disability, Life Insurance, and Legal advice for eligible team members
Backup childcare and eldercare through Care.com
Paid Parental, Family, Military & Bereavement Leave Program for eligible team members
Emotional Well-Being Assistance
401k Retirement Plan with company match
Ongoing training & development programs to grow & advance your career with a growing company
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends
$100 monthly wellness stipend for health and fitness-related expenses

Fulltime

Azure Support Analyst

Realign

Location:
Canada , Toronto

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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