Azure Support Analyst Job at Realign (Toronto)

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive tec...

Location

United States , Bethlehem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a help desk, desktop support, or technical support position
Working knowledge of Microsoft Windows operating systems, including Windows 10
Familiarity with Microsoft 365 applications and core end-user support practices
Understanding of basic troubleshooting methods for hardware, software, and network-related issues
Ability to work with Active Directory for routine account administration tasks
Strong organizational skills with the ability to prioritize workload and manage time effectively

Job Responsibility

Deliver front-line technical support for computer, software, and connectivity issues reported by employees
Diagnose and resolve common problems involving Windows systems, Microsoft 365 applications, and other workplace technology tools
Manage user access in Active Directory and Azure AD, including password assistance and account setup or removal
Prepare, deploy, and configure desktops, laptops, and mobile devices for new and existing staff members
Support employee onboarding and offboarding by coordinating equipment readiness and appropriate system access
Record incidents, troubleshooting steps, and solutions accurately within the service desk ticketing platform
Route more advanced or unresolved technical matters to senior IT team members when additional expertise is needed
Track IT assets and maintain organized records for equipment and technology supplies
Participate in training opportunities and assist with additional support tasks that contribute to daily IT operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver high-touch tec...

Location

United States , Oshkosh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

7+ years of experience in help desk, desktop support, or a similar end-user support role
Hands-on experience with Active Directory, Azure Active Directory, Exchange, and Microsoft 365 administration
Strong working knowledge of Windows 10 and Microsoft desktop environments
Proven ability to troubleshoot hardware, software, and basic network connectivity issues
Experience managing and resolving service desk tickets in a structured support environment
Excellent customer service and communication skills with a detail-oriented, user-focused approach
Ability to travel to onsite locations as needed to provide in-person technical support

Job Responsibility

Provide responsive desk-side and remote support to resolve hardware, software, and access-related issues for employees
Administer user accounts, permissions, and group policies across Active Directory and Azure Active Directory environments
Support Microsoft 365 services, including Exchange and the O365 admin center, to address mailbox, licensing, and user configuration needs
Track, prioritize, and close service desk tickets while maintaining clear communication and timely follow-through with end users
Travel to company sites as needed to troubleshoot equipment, deliver hands-on support, and ensure a consistent user experience
Diagnose Windows 10 and general Microsoft operating system issues affecting desktops, laptops, and peripheral devices
Perform basic network troubleshooting to identify connectivity problems and escalate more complex infrastructure issues when required
Deliver white-glove customer service by handling technical requests with care, patience, and attention to detail

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

New

Systems Support Analyst

We’re looking for a Systems & Support Analyst to join our Core IT Team team here...

Location

New Zealand , Auckland

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

Sound understanding of Google Suite
Experience with Active Directory
Experience with Microsoft Windows Domain environments
Exposure to Microsoft Azure, Scripting, or development experience (major advantage, not a must)

Job Responsibility

Provide quality technical support services to all customers in a professional, responsive and effective manner for desktop computing hardware, software applications, mobility devices and numerous other technology solutions
Provide initial onsite analysis for problems with network infrastructure and ensure that these are referred onto Vendors or Support Teams in a timely manner
Support IT policies, Standards and initiatives across all local IT systems and platforms
Support the technical requirements for new stores, distribution centres and support offices across New Zealand
Provide face-to-face and remote support. Get to know your customers and their business directly in order to best advise them with their technical needs

What we offer

A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams
High-impact role supporting our teams who enrich our communities
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app
A progressive and competitive leave policy that gives you more space for what matters to you
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a hands-on Help Desk/Desktop Support Analyst to provide respo...

Location

United States , Oshkosh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in help desk, desktop support, or a similar end-user support position
Proven ability to deliver excellent customer service while resolving technical issues for a wide range of users
Strong working knowledge of Microsoft Windows 10 and general Microsoft desktop environments
Experience supporting Active Directory and familiarity with Azure Active Directory, Exchange, and Microsoft 365 administration
Ability to troubleshoot hardware, software, and basic network connectivity issues effectively
Experience working within a service desk or ticket management system to track and resolve incidents
Willingness and ability to travel regularly to client or field locations within a 90-mile radius
Strong communication, prioritization, and problem-solving skills in a fast-moving support environment

Job Responsibility

Deliver in-person and remote technical assistance for end users, addressing desktop, laptop, software, and peripheral issues across assigned locations
Travel to sites within a 90-mile radius to diagnose problems, complete support requests, and ensure timely issue resolution
Manage incoming incidents through a ticketing platform, document troubleshooting steps, and keep support records accurate and up to date
Prioritize and triage technical requests to determine urgency, route complex issues appropriately, and follow through until closure
Support Microsoft Windows environments by identifying and resolving operating system, application, and access-related problems
Perform hardware troubleshooting and replacement activities for devices such as workstations, monitors, printers, and related equipment
Assist with basic network troubleshooting by checking connectivity, identifying common infrastructure issues, and escalating when needed
Administer and support user accounts and access within Active Directory, Azure Active Directory, Exchange, and the Microsoft 365 admin center
Provide a detail-oriented customer experience by communicating clearly with users, setting expectations, and resolving issues with a service-first approach

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Help Desk/Desktop Support Analyst

Location

United States , Dearborn

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Approximately 5 years of experience in help desk, desktop support, or a similar end-user support role is preferred
Strong working knowledge of IT troubleshooting fundamentals across Windows-based environments and desktop hardware
Experience supporting Microsoft 365 and core workplace tools such as Teams, OneDrive, SharePoint, and Outlook
Hands-on experience with Active Directory and familiarity with Azure Active Directory administration
Ability to troubleshoot printers, laptops, and common workstation connectivity or performance issues
Experience imaging and deploying laptops, including the use of Smart Deploy or comparable tools
Strong communication skills and a detail-oriented, approachable style when assisting employees at all levels
Positive attitude with a customer-focused mindset and the ability to learn environment-specific tools quickly

Job Responsibility

Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently
Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments
Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive
Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment
Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees
Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution
Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed
Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Help Desk/Desktop Support Analyst

We are seeking a hands-on Technical Field Support detail oriented to help mainta...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field preferred
4+ years of experience in IT support, technical services, or a related field with transferable skills
Willingness and ability to travel up to 70% regionally to support field locations
Industry certifications (e.g., Microsoft, Cisco, VMware) are a plus
Experience in customer-facing environments, retail, or managed services is beneficial
Ability to work independently in a fast-paced environment while managing multiple priorities
Strong discretion and ability to handle sensitive or confidential information
High attention to detail with a commitment to quality and accuracy
Team-oriented mindset with a proactive, problem-solving approach
Strong communication skills, both written and verbal

Job Responsibility

Provide support for Windows-based laptops and desktops, including configuration, maintenance, and troubleshooting
Administer Microsoft environments including Azure/Entra ID and Microsoft 365 (including SharePoint)
Manage and support endpoint devices through mobile device management platforms (e.g., Intune, JAMF)
Assist with scripting and automation efforts (PowerShell or similar)
Deploy software and manage user access through remote tools and endpoint management systems
Support network environments including routing, switching, wireless connectivity, and TCP/IP fundamentals
Troubleshoot and maintain SD-WAN and network solutions (e.g., Meraki or similar technologies)
Provide support for VOIP systems and video/security platforms
Evaluate existing systems and workflows to identify improvement opportunities and potential risks
Install, configure, and maintain hardware and software across multiple sites

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of IT support experience, including Tier 2 or Tier 3 desktop or help desk responsibilities
Prior experience supporting users in a law firm or other legal services environment
Strong working knowledge of Windows 11, Microsoft Windows administration, and Office 365 support
Experience with Azure, including Azure Virtual Desktop or related cloud-based end-user support
Familiarity with iManage or NetDocuments and other applications commonly used in legal environments
Ability to support Zoom and Microsoft Teams, including troubleshooting AV and end-user meeting issues
Experience with Active Directory, service desk ticket management, and structured troubleshooting practices
Strong communication skills with the ability to support non-technical users patiently and effectively

Job Responsibility

Resolve Tier 2 and Tier 3 support requests that are escalated beyond the initial help desk, delivering timely and thorough issue resolution
Provide hands-on support for Windows 11, Microsoft 365, Azure Virtual Desktop, and core desktop technologies used across the organization
Troubleshoot document management applications such as iManage or NetDocuments and assist users with matter-related file access and organization issues
Support Zoom and Microsoft Teams meeting technology, including audio/visual troubleshooting for end users and conference needs
Investigate account access concerns, password-related issues, and Active Directory requests while maintaining a strong customer service approach
Monitor and address technical problems involving system capacity, log review, backup processes, and disaster recovery support activities
Assist with onboarding new employees, workstation setup, and user support tied to office growth and team expansion
Contribute to the development of a scalable service desk function by documenting solutions, sharing knowledge, and helping improve support readiness
Step in on lower-level support tasks when needed, using sound judgment to resolve a wide range of technical and user-facing issues

What we offer

Medical, vision, dental, life and disability insurance
401(k) or deferred compensation plan (if eligible)
Paid time off for vacation, personal needs, and sick time and paid holidays
Choice Time Off (CTO)
Paid holidays

Fulltime

It Support Analyst

We are looking for an IT Support Analyst to join a detail-oriented services orga...

Location

United States , Stamford

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2–4 years of experience in IT support, systems support, business systems analysis, or a closely related role
Strong hands-on knowledge of Microsoft 365 and Windows-based desktop support environments
Experience working with Active Directory, service desk ticket management, and general troubleshooting for end users
Ability to coordinate with third-party vendors and manage issue resolution across external support partners
Demonstrated skill in collecting business requirements and translating them into practical technical recommendations
Strong organizational ability with the capacity to manage multiple tasks, projects, and support priorities at the same time
Clear communication skills with the ability to work effectively with both technical teams and non-technical stakeholders

Job Responsibility

Deliver desktop and end-user support for staff across multiple office locations, ensuring timely resolution of day-to-day technical issues
Oversee ticket follow-up with external service providers, escalating concerns when needed and tracking performance against agreed service expectations
Maintain the health of essential IT environments, including endpoint devices, server resources, and network components
Coordinate technical initiatives from planning through implementation, keeping tasks organized and stakeholders informed throughout delivery
Support employee onboarding and offboarding by preparing equipment, assigning system access, and assisting with technology orientation
Administer vendor relationships related to IT services, including onboarding support, contract coordination, and ongoing service review
Track hardware inventory and manage asset lifecycle activities such as deployment, replacement planning, and records maintenance
Compile operational updates, reporting, and performance metrics to provide visibility into IT service trends and priorities
Gather business needs, document requirements, and work with technical teams or vendors to turn those needs into effective system changes
Assist with technology due diligence, integration efforts, and change support tied to acquisitions, application rollouts, and platform upgrades

What we offer

medical, vision, dental, and life and disability insurance
enrollment in our company 401(k) plan
free online training

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Azure Support Analyst

Requirements

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