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Azure Customer Engineer

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Microsoft Corporation

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Location:
United States , Atlanta

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

100600.00 - 199000.00 USD / Year
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Job Description:

Would you like to join one of the fastest-growing team within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are Azure Customer Engineering (ACE) – a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset. Our mission is to turn Azure customers into fans with a world-class engineering-led support experience. Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Job Responsibility:

  • Proactive Customer Engagement – Understand and support their key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning
  • Strategic Project Execution – Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones
  • Critical Problem Resolution – Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment
  • Case Ownership – Directly own a subset of customer support cases from end to end. Deliver a great customer support experience. Continuously grow Azure technical skills
  • RCA Ownership – Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues
  • Engineering Engagement – Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency

Requirements:

  • Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
  • 3+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

Nice to have:

  • Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 5+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
  • 1+ year(s) of customer facing experience
  • Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc.
  • Effective Communication: Ability to empathize with customers and convey confidence
  • Customer Obsession: Passion for customers and focus on delivering the right customer experience
  • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment
  • Technical Skills: Deep understanding of cloud computing technologies with demonstrated hands-on experience in one or more of the following domains: Core IaaS: Compute, Storage, Networking, High Availability
  • Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks
  • Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.
  • Experience in one or more automation languages (PowerShell, Python, C#, Open Source)

Additional Information:

Job Posted:
February 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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