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We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support! Expand your knowledge - Azure, Intune, M365/ O365. Only apply if you have positive attitudes, strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users.
Job Responsibility:
Tier 1 Help Desk Support
Cloud, Intune, AutoPilot, M365 / O365 / Active Directory
Windows Support
Laptop Imaging & Automation
Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support
Freshdesk Ticketing Management System
Resolving High Volume of tickets
Hybrid Active Directory: Password resets, account unlocks, and access management
3rd Party Vendor Software
Requirements:
1+ years Tier 1 Help Desk experience
Solid hardware & software troubleshooting skills
Experience with Citrix
Ability to manage and resolve a high volume of support tickets efficiently
Familiarity with Active Directory and Microsoft Windows 10
Experience with cloud technologies such as M365/O365, Intune, and AutoPilot
Knowledge of ticketing systems, preferably Freshdesk
Excellent problem-solving skills and a proactive, user-focused approach