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Azure Cloud IT Support Specialist - Tier 1

United States, Des Moines 65000.00 USD / Year · Job Posted April 23, 2026
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Job Description

We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support! Expand your knowledge - Azure, Intune, M365/ O365. Only apply if you have positive attitudes, strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users.

Job Responsibility

  • Tier 1 Help Desk Support
  • Cloud, Intune, AutoPilot, M365 / O365 / Active Directory
  • Windows Support
  • Laptop Imaging & Automation
  • Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support
  • Freshdesk Ticketing Management System
  • Resolving High Volume of tickets
  • Hybrid Active Directory: Password resets, account unlocks, and access management
  • 3rd Party Vendor Software

Requirements

  • 1+ years Tier 1 Help Desk experience
  • Solid hardware & software troubleshooting skills
  • Experience with Citrix
  • Ability to manage and resolve a high volume of support tickets efficiently
  • Familiarity with Active Directory and Microsoft Windows 10
  • Experience with cloud technologies such as M365/O365, Intune, and AutoPilot
  • Knowledge of ticketing systems, preferably Freshdesk
  • Excellent problem-solving skills and a proactive, user-focused approach

Nice to have

Experience with Citrix

What we offer

  • Overtime
  • Benefits
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

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