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Responsible for the stability, automation, and continuous improvement of cloud platforms, with a focus on Azure. This role emphasises Infrastructure as Code (IaC), automation-first operations, and cloud reliability. Also provides support across Microsoft 365 where it intersects with identity, security, and governance. Works closely with internal IT teams and managed service providers to deliver secure, scalable infrastructure.
Job Responsibility:
Support Azure infrastructure across all environments
Monitor performance, availability, and security
Troubleshoot issues and act as L2/L3 escalation point
Support hybrid environments and identity integration (Entra ID)
Build and manage Azure infrastructure using IaC
Ensure environments are consistent, repeatable, and version-controlled
Maintain reusable modules aligned with security and governance standards
Automate tasks using PowerShell, Azure CLI, and CI/CD pipelines
Integrate infrastructure into Azure DevOps / GitHub Actions
Automate patching, scaling, backup, and recovery processes
Support identity and access (Entra ID, MFA, Conditional Access)
Manage identity lifecycle and access controls
Collaborate with M365 teams on security, monitoring, and incident response
Resolve incidents within SLA and communicate effectively
Follow ITIL processes (incident, problem, change)
Contribute to root cause analysis and service improvements
Enforce security, compliance, and governance standards