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Ays Supervisor

Malaysia, Putrajaya · Job Posted November 19, 2025
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Job Description

At Marriott International, AYS Supervisors oversee guest services operations including guest check-in, verifying identity, and processing requests. They help train and motivate team members, manage daily operations, and ensure service standards are upheld.

Job Responsibility

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • set up accurate accounts for each guest
  • enter Marriott Rewards information
  • ensure rates match market codes, document exceptions
  • secure payment prior to issuing room key, verify/adjust billing
  • compile and review daily reports/logs/contingency lists
  • complete cashier and closing reports
  • supply guests with directions and property information
  • accommodate guest requests
  • notify Loss Prevention/Security of any guest reports of theft
  • assist management in training, evaluating, counseling, motivating and coaching employees
  • develop/maintain positive working relationships
  • support team to reach common goals
  • ensure adherence to quality standards
  • report accidents, injuries, and unsafe work conditions to manager
  • complete safety training and certifications
  • prepare and review written documents accurately and completely
  • assist individuals with disabilities

Requirements

  • High school diploma or G.E.D. equivalent
  • at least 1 year of related work experience
  • at least 1 year of supervisory experience

What we offer

Equality-focused work environment

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