AYS & Reservation Agent, Marriott Bonvoy

AYS & Reservation Agent

Marriott Bonvoy

Location:
China, Luoyang

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

What we offer:

Training, development, recognition
Pursuing passions in a luxury environment with a focus on holistic well-being

Additional Information:

Job Posted:
August 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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