Ays Operator Job at Marriott Bonvoy (Los Angeles)

New

Assistant Manager - Room Operations

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States , Newport Beach

Salary:

28.35 - 31.25 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Support the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assist in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards
Strive to ensure guest and employee satisfaction and achieve the operating budget
Support the management of Rooms Operations Activities
Open and close Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Run and review critical information contained in room operations reports
Understand the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operate all department equipment as necessary and reporting malfunctions
Ensure employees have the proper supplies and uniforms
Understand night audit procedures and being able to comprehend and utilize reports as necessary

Fulltime

New

Ays Attendant

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Samoa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Education: High school diploma or G.E.D. equivalent
Related Work Experience: No related work experience
Supervisory Experience: No supervisory experience
License or Certification: None

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Parttime

New

AYS Supervisor

At the heart of local communities, Sheraton brings people together—both our gues...

Location

Australia , Port Douglas

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
Relevant experience in a similar supervisory role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Be the connecter and facilitator of collective power and supervise the Guest Services team and supporting your team with general operational tasks
Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
Assign rooms according to guest requests and preferences whenever possible
Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
Oversee service standards whilst identifying and implementing improvement initiatives
Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential
Plan and execute team building activities for your team as together we are better

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Fulltime

New

"At Your Service" AYS Agent

We are hiring a full-time AYS "At Your Service" Agent! At the Dorian, Autograph ...

Location

Canada , Calgary

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum of one year of experience in a similar role in a similar hotel property
Hospitality or Tourism program graduate or degree holder
Outstanding work ethic, track record of reliability, punctuality and an approachable demeanor, strong commitment to Safety
Places priority on providing guests with the best possible experiences
Exceptional problem-solver
Able to work well under pressure and enjoy a fast-paced environment
Excellent communicator who values teamwork and collaboration
Able to work a variety of shifts, including mornings, evenings, weekends and holidays
Physically able to sit or stand for long periods of time

Job Responsibility

Provide the highest quality of service to guests and fellow associates at all times
Pre-arrival and reservation preparation
Room blocking, upgrading and rooms inventory support
Group, sales and inventory support
Chat, messaging and guest case management
Incident handling and documentation
Restaurant reservations and manning the phone
Take in-room dining orders
Coordinate amenities for guest rooms
Process payments

What we offer

Competitive wages
Comprehensive benefits package
Training and development
Career advancement opportunities
Reward and recognition

Fulltime

New

Guest Experience Expert - AYS

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

Fulltime

Assistant Manager - Room Operations

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States , Chicago

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Supporting the day-to-day activities of Rooms Operations including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assisting in working with employees to carry out guest arrival and departure procedures and maintain property cleanliness standards
Striving to ensure guest and employee satisfaction and achieve the operating budget
Opening and closing Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Running and reviewing critical information contained in room operations reports
Understanding the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operating all department equipment as necessary and reporting malfunctions
Ensuring employees have proper supplies and uniforms
Understanding night audit procedures and being able to comprehend and utilize reports as necessary
Understanding and complying with loss prevention policies and procedures

Fulltime

Assistant Rooms Operations Manager - Housekeeping

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States , Chicago

Salary:

28.35 - 31.73 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assisting in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards
Striving to ensure guest and employee satisfaction and achieve the operating budget
Opening and closing Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Running and reviewing critical information contained in room operations reports
Understanding the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operating all department equipment as necessary and reporting malfunctions
Ensuring employees have the proper supplies and uniforms
Understanding night audit procedures and being able to comprehend and utilize reports as necessary
Understanding and complying with loss prevention policies and procedures

Fulltime

Assistant Manager - Room Operations

Location

United States , Phoenix

Salary:

25.77 - 29.33 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area.

Job Responsibility

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assisting in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
Striving to ensure guest and employee satisfaction and achieve the operating budget
Opening and closing Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Running and reviewing critical information contained in room operations reports
Understanding the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operating all department equipment as necessary and reporting malfunctions
Ensuring employees have the proper supplies and uniforms
Understanding night audit procedures and being able to comprehend and utilize reports as necessary
Understanding and complying with loss prevention policies and procedures

What we offer

Bonus Eligible

Fulltime

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Ays Operator

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