AYS Manager Job at Marriott Bonvoy (Hyderabad)

Assistant AYS Manager

The Assistant AYS Manager at Marriott Executive Apartments Kuala Lumpur is respo...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1-year related work experience
No supervisory experience
None license or certification

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

Fulltime

AYS Assistant Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Malaysia , Penang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Verifies guest and employee satisfaction and maximizes the financial performance of the department
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Handles complaints, settling disputes, and resolving grievances and conflicts
Strives to improve service performance
Provides services that are above and beyond for customer satisfaction and retention
Implements the customer recognition/service program
Verifies compliance with all Front Office policies, standards and procedures

Fulltime

AYS Assistant Manager

The AYS Assistant Manager at JW Marriott Hotel Beijing Central is responsible fo...

Location

China , Beijing

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department to resolve guest call, request, or problem
Follow up and ensure that any outstanding requests are resolved
Advise guest of any messages received
Verify and adjust billing
Operate telephone switchboard station
Monitor busy or unanswered lines, check back with callers on hold to update status, take messages
Activate and deactivate guest room message lights
Transfer guests with internet access issues to internet service provider's customer support line
Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls

Fulltime

Ays Supervisor

At Marriott International, AYS Supervisors oversee guest services operations inc...

Location

Malaysia , Putrajaya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
set up accurate accounts for each guest
enter Marriott Rewards information
ensure rates match market codes, document exceptions
secure payment prior to issuing room key, verify/adjust billing
compile and review daily reports/logs/contingency lists
complete cashier and closing reports
supply guests with directions and property information
accommodate guest requests
notify Loss Prevention/Security of any guest reports of theft

What we offer

Equality-focused work environment

Fulltime

AYS Manager

Responsible for the successful functioning of the department. Major responsibili...

Location

India , Hyderabad

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Manages day-to-day operations, ensures quality standards and meets customer expectations
Develops specific goals and plans to prioritize, organize, and accomplish work
Handles complaints, settles disputes, and resolves grievances and conflicts
Implements customer recognition/service program
Tracks all guest issues from various sources and report results
Ensures guest requests/issues are logged
Oversees financial aspects of department including purchasing and payment of invoices
Provides services above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs
Identifies trends in guest issues for resolution

Fulltime

Ays manager

Answer, record, and process all guest calls, requests, questions, or concerns. C...

Location

China , Suzhou

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department to resolve guest call, request, or problem
Follow up and ensure that any outstanding requests are resolved
Advise guest of any messages received
Verify and adjust billing
Operate telephone switchboard station
Monitor busy or unanswered lines, check back with callers on hold to update status, take messages
Activate and deactivate guest room message lights
Transfer guests with internet access issues to internet service provider's customer support line
Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls

Fulltime

Housekeeping Coordinator

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively d...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Answer the Telephone in a courteous and efficient manner, as per Hotel standards
Record all incoming calls, requests, tasks and incidents on the log sheet and ensure that they are followed up
To monitor the movements of the bedrooms throughout the day making sure that the Shift Leaders know which rooms are V.I.Ps or have special requests
Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift
To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms
To monitor and check out of order rooms in the computer and ensure that the reason why they are out of order is known
Ensure that all discrepancy rooms are monitored, checked and rectified in the computer on an ongoing basis
Maintains guestroom history files
Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists
Prepare Allocation of Shift Leaders & Housemen and email it out

Job Responsibility

The following are specific responsibilities and contributions critical to the successful performance of the position

What we offer

Accommodation
Meals on duty
Transportation
World class training and development, including leadership development
Recognition programs
Discounted accommodation in over 8,000 hotels all over the world
Discounted food & drink in all our restaurants and bars
Discounts for your friends and family
Unlimited career opportunities (Internationally and locally)
Medical and Life insurance

Fulltime

Assistant Rooms Operations Manager

Entry level management position focusing on supporting day-to-day activities of ...

Location

Canada , Calgary

Salary:

59000.00 - 80000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Understanding of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Knowledge of night audit procedures and reports
Understanding of loss prevention policies and procedures
Experience with budget management and revenue optimization
Guest service and problem-solving skills
Staff training and supervision experience
Knowledge of safety procedures and emergency protocols

Job Responsibility

Support day-to-day activities of Rooms Operations
Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Direct and work with employees to carry out guest arrival and departure procedures
Maintain property cleanliness standards
Open and close Front Desk shifts/Housekeeping
Run and review room operations reports
Temporarily supervise all Room Operations areas in management absence
Operate department equipment
Ensure employees have proper supplies and uniforms
Supervise same day selling procedures to maximize room revenue

What we offer

Equal opportunity employer
Accommodations for applicants with disabilities
Commitment to associate well-being
Global team environment
Employee recognition program

Fulltime

AYS Manager

Marriott Bonvoy

Location:
India , Hyderabad

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 26, 2025

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