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AYS Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
India , Hyderabad

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Job Responsibility:

  • Manages day-to-day operations
  • Develops specific goals and plans
  • Handles complaints, settles disputes, and resolves grievances
  • Implements the customer recognition/service program
  • Tracks all guest issues from various sources
  • Ensures guest requests/issues are logged
  • Oversees the financial aspects of the department
  • Provides services that are above and beyond for customer satisfaction
  • Improves service by communicating and assisting individuals
  • Identifies trends in guest issues for resolution
  • Schedules and supervise staff
  • Supervises AYS agents and runners
  • Coordinates the process of receiving and resolving guest issues
  • Utilizes interpersonal and communication skills to lead
  • Encourages and builds mutual trust
  • Serves as a role model
  • Manages all day-to-day operations
  • Understands employee positions well enough to perform duties in employees' absence
  • Assists in the developmental needs of others
  • Assists in recruitment, hiring, training, and orientation
  • Provides information to supervisors, co-workers, and subordinates
  • Analyzes information and evaluates results
  • Informs and/or updates the executives, the peers and the subordinates
  • Ensures that all department equipment is in proper working condition
  • Performs departmental administrative duties
  • Addresses complaints and serves as Manager on Duty
  • Attends meetings

Requirements:

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
What we offer:
  • Empowering guests to regain control and enhance their well-being
  • Passionate and engaged associates
  • Embrace own well-being practices
  • Optimistic
  • Adventurous

Additional Information:

Job Posted:
April 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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