AYS Assistant Manager Job at Marriott Bonvoy (Penang)

Assistant AYS Manager

The Assistant AYS Manager at Marriott Executive Apartments Kuala Lumpur is respo...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1-year related work experience
No supervisory experience
None license or certification

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

Fulltime

AYS Assistant Manager

The AYS Assistant Manager at JW Marriott Hotel Beijing Central is responsible fo...

Location

China , Beijing

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department to resolve guest call, request, or problem
Follow up and ensure that any outstanding requests are resolved
Advise guest of any messages received
Verify and adjust billing
Operate telephone switchboard station
Monitor busy or unanswered lines, check back with callers on hold to update status, take messages
Activate and deactivate guest room message lights
Transfer guests with internet access issues to internet service provider's customer support line
Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls

Fulltime

AYS Manager

Responsible for the successful functioning of the department. Major responsibili...

Location

India , Hyderabad

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Manages day-to-day operations
Develops specific goals and plans
Handles complaints, settles disputes, and resolves grievances
Implements the customer recognition/service program
Tracks all guest issues from various sources
Ensures guest requests/issues are logged
Oversees the financial aspects of the department
Provides services that are above and beyond for customer satisfaction
Improves service by communicating and assisting individuals
Identifies trends in guest issues for resolution

What we offer

Empowering guests to regain control and enhance their well-being
Passionate and engaged associates
Embrace own well-being practices
Optimistic
Adventurous

Fulltime

Assistant Manager Rooms Operations - Housekeeping

Entry level management position that focuses on supporting the day-to-day activi...

Location

Canada , Whistler

Salary:

60000.00 - 70000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area

Job Responsibility

Support day-to-day activities of Rooms Operations
Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Direct guest arrival and departure procedures
Maintain property cleanliness standards
Open and close Front Desk shifts
Run room operations reports
Supervise Room Operations department in absence of management
Operate department equipment
Ensure employees have proper supplies and uniforms
Understand night audit procedures

What we offer

Equal opportunity employer
Accommodations for disabilities
Employee recognition program

Fulltime

Assistant Rooms Operations Manager

Entry level management position focusing on supporting day-to-day activities of ...

Location

Canada , Calgary

Salary:

59000.00 - 80000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Understanding of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Knowledge of night audit procedures and reports
Understanding of loss prevention policies and procedures
Experience with budget management and revenue optimization
Guest service and problem-solving skills
Staff training and supervision experience
Knowledge of safety procedures and emergency protocols

Job Responsibility

Support day-to-day activities of Rooms Operations
Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Direct and work with employees to carry out guest arrival and departure procedures
Maintain property cleanliness standards
Open and close Front Desk shifts/Housekeeping
Run and review room operations reports
Temporarily supervise all Room Operations areas in management absence
Operate department equipment
Ensure employees have proper supplies and uniforms
Supervise same day selling procedures to maximize room revenue

What we offer

Equal opportunity employer
Accommodations for applicants with disabilities
Commitment to associate well-being
Global team environment
Employee recognition program

Fulltime

Ays Supervisor

At Marriott International, AYS Supervisors oversee guest services operations inc...

Location

Malaysia , Putrajaya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
set up accurate accounts for each guest
enter Marriott Rewards information
ensure rates match market codes, document exceptions
secure payment prior to issuing room key, verify/adjust billing
compile and review daily reports/logs/contingency lists
complete cashier and closing reports
supply guests with directions and property information
accommodate guest requests
notify Loss Prevention/Security of any guest reports of theft

What we offer

Equality-focused work environment

Fulltime

Hotel Cleanliness Supervisor

The Hotel Cleanliness Supervisor is responsible for overseeing and supervising t...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A minimum education in Nitec or Higher Nitec in Hotel & Tourism Services
At least 2 years of relevant experience in handling Supervisory Housekeeping
A great team player
Proficient in communications skills & interpersonal skills
Able to start work within short notice

Job Responsibility

Oversee and supervise the cleanliness and maintenance of guest rooms, public areas, and Heart of the House
Ensure the highest standards of hygiene and brand standards are consistently met
Ensure smooth and coordinated housekeeping of guest rooms, public areas, Heart of the House, and Laundry operations
Oversee on-site laundry facility operations as required
Oversee the rotation and management of Hotel Cleanliness Experts
Ensure that Hotel Cleanliness Experts consistently implement and uphold standardized policies and procedures
Report work-related accidents, or other injuries immediately upon occurrence
Identify and correct unsafe work procedures or conditions
Follow Hazardous Material Management Program procedures
Follow company and department safety and security policies and procedures

Fulltime

Assistant Housekeeping Manager

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States

Salary:

25.77 - 29.33 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Runs and reviews critical information contained in room operations reports
Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operates all department equipment as necessary and reporting malfunctions
Ensures employees have the proper supplies and uniforms
Understands night audit procedures and being able to comprehend and utilize reports as necessary
Understands and complies with loss prevention policies and procedures
Communicates performance expectations employees in accordance with job descriptions for each position

What we offer

Free Meals
Travel Discounts
Benefit Packages

Fulltime

AYS Assistant Manager

Marriott Bonvoy

Location:
Malaysia , Penang

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 26, 2025

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