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AYS Agent

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Uzbekistan , Tashkent

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

AYS (At Your Service) Agent position at JW Marriott Hotel Tashkent, responsible for handling all guest requests, questions, and concerns through various communication channels while maintaining company standards and providing exceptional hospitality service.

Job Responsibility:

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • Operate telephone switchboard
  • Process guest requests for wake-up calls
  • Connect and direct calls to appropriate extensions
  • Receive, record, and relay messages accurately
  • Log guest requests or issues into computer
  • Contact appropriate departments and follow up with guests
  • Provide information about room features, property amenities, and local areas of interest
  • Process room service orders and record transactions
  • Assist guests with internet and guestroom entertainment

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
What we offer:
  • Training and development opportunities
  • Recognition programs
  • Focus on holistic well-being
  • True camaraderie with diverse group of co-workers
  • Luxury work environment

Additional Information:

Job Posted:
October 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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