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AYS Agent

Uzbekistan, Tashkent Employment contract · Job Posted October 24, 2025
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Job Description

AYS (At Your Service) Agent position at JW Marriott Hotel Tashkent, responsible for handling all guest requests, questions, and concerns through various communication channels while maintaining company standards and providing exceptional hospitality service.

Job Responsibility

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • Operate telephone switchboard
  • Process guest requests for wake-up calls
  • Connect and direct calls to appropriate extensions
  • Receive, record, and relay messages accurately
  • Log guest requests or issues into computer
  • Contact appropriate departments and follow up with guests
  • Provide information about room features, property amenities, and local areas of interest
  • Process room service orders and record transactions
  • Assist guests with internet and guestroom entertainment

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required

What we offer

  • Training and development opportunities
  • Recognition programs
  • Focus on holistic well-being
  • True camaraderie with diverse group of co-workers
  • Luxury work environment

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