AYS Agent / Telephone Operator, Marriott Bonvoy

AYS Agent / Telephone Operator

Marriott Bonvoy

Location:
Egypt, Cairo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The AYS Agent / Telephone Operator will answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. They will operate the telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension. The role involves receiving, recording, and relaying messages accurately, logging guest requests or issues, and ensuring follow-up to resolve issues to the guest's satisfaction. The agent will also provide information about room features, property amenities, and local areas of interest, and may assist with room service orders and guestroom entertainment access.

Job Responsibility:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Connect and direct calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer
Contact appropriate individual or department and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

What we offer:

Diverse workforce and inclusive, people-first culture
Non-discrimination on any protected basis
Training, development, recognition
Holistic well-being focus
True camaraderie with a diverse group of co-workers

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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