AYS Agent / Telephone Operator Job at Marriott Bonvoy (Cairo)

AYS Agent

AYS (At Your Service) Agent position at JW Marriott Hotel Tashkent, responsible ...

Location

Uzbekistan , Tashkent

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Connect and direct calls to appropriate extensions
Receive, record, and relay messages accurately
Log guest requests or issues into computer
Contact appropriate departments and follow up with guests
Provide information about room features, property amenities, and local areas of interest
Process room service orders and record transactions
Assist guests with internet and guestroom entertainment

What we offer

Training and development opportunities
Recognition programs
Focus on holistic well-being
True camaraderie with diverse group of co-workers
Luxury work environment

Fulltime

Ays agent

AYS Agent (Local) position at JW Marriott Absheron Baku. The role involves handl...

Location

Azerbaijan , Baku

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

AYS Agent

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Egypt , Cairo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Ays agent

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Egypt , Cairo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

What we offer

Training
Development
Recognition
A place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Fulltime

AYS Manager

Responsible for the successful functioning of the department. Major responsibili...

Location

India , Hyderabad

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Manages day-to-day operations, ensures quality standards and meets customer expectations
Develops specific goals and plans to prioritize, organize, and accomplish work
Handles complaints, settles disputes, and resolves grievances and conflicts
Implements customer recognition/service program
Tracks all guest issues from various sources and report results
Ensures guest requests/issues are logged
Oversees financial aspects of department including purchasing and payment of invoices
Provides services above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs
Identifies trends in guest issues for resolution

Fulltime

New

Hse Coordinator

The HSE Coordinator will support the HSE team in implementing and maintaining he...

Location

United States , Milford

Salary:

29.00 - 32.00 USD / Hour

Bureau Veritas Certification CZ, s.r.o.

Expiration Date

Until further notice

Requirements

Bachelor's degree in Occupational Health and Safety, Environmental Science, Engineering, Business Administration, or related field OR associate degree with strong interest in HSE career path
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Good organizational and time management abilities
Attention to detail and accuracy
Basic computer literacy and willingness to learn new software
Ability to follow instructions and procedures
Eager to learn and develop HSE expertise
Proactive and takes initiative
Team player with positive attitude

Job Responsibility

Administrative Support
Assist in maintaining HSE documentation, records, and filing systems
Update and distribute safety procedures and policies
Prepare reports, presentations, and correspondence
Maintain training records and certification databases
Schedule HSE meetings, inspections, and training sessions
Safety Support Activities
Site inspections and audits with senior HSE oversight
Help conduct workplace safety walkthroughs and observations
Assist in incident investigations and documentation

Fulltime

New

Business Development Specialist I

The Business Development Specialist is responsible identifying potential new cus...

Location

United States , Remote

Salary:

60000.00 - 70000.00 USD / Year

Bureau Veritas Certification CZ, s.r.o.

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business Administration or closely related field
Minimum of 2 year(s) of experience in a business environment preferably in direct selling, sales management or sourcing management within the consumer products industry (retailer, brand or importer)
Minimum of 2 year(s) of experience in consumer products businesses
Analytical and creative in mining new business, overcoming obstacles and closing deals
Competitive, positive and have an outgoing personality
Ability to work with a wide variety of people and communicate effectively
Ability to negotiate and sell relevant services
Research skills for prospecting new clients and territories
Must be personable and work well independently, as well as in a team environment
Develop an understanding and general competency in areas of regulations, standards, and compliance requirements relating to the consumer products market

Job Responsibility

Generate new sales with clients and prospects
Source new sales opportunities through inbound lead follow up and outbound cold calls and emails
Prospect for client meetings to introduce services – Region: US, Europe and Canada
Generate leads and have an active prospect 'pipeline' with a minimum total wallet of $500k
Identify cross-selling opportunities to generate new and additional revenue
Route qualified, insourcing or special project opportunities to the correct KAM for further development and closure
Close sales and achieve quarterly goals
Understand and demonstrate products and services to prospective clients
Define and develop with client an understanding of client's needs, objectives, and expectations related to compliance, safety and quality and match these to CPSD's services and capabilities
Develop strong client relationships including day-to-day contact up through multiple levels

Fulltime

New

Customer Service Supervisor

Location

Canada , Edmonton

Salary:

Not provided

Bureau Veritas Certification CZ, s.r.o.

Expiration Date

Until further notice

Requirements

University degree or college diploma in Sciences, preferably chemistry or environmental related and/or equivalent experience
3 - 5 years’ experience in the industry
2 - 3 years of Team Leader or Supervisory experience
Strong, demonstrated leadership skills and experience
Ability to coach, mentor and motivate
Ability to communicate effectively and work collaboratively with lab operations, management, and Customer Service team members
Excellent verbal and written communication skills
Excellent interpersonal communication and computer skills
Organized, detail-oriented and focused
Superior multi-tasking skills and ability to work under pressure

Job Responsibility

Lead and manage the systemic effectiveness of the CS team
Develop and monitor Key Performance Indicators (KPI’s) to measure individual and team effectiveness
Monitor and evaluate functional performance of the team, conduct regular coaching sessions, identify opportunities for improvement and develop action plans to ensure continuous growth and effectiveness of service skills and technical expertise
Provide clear direction, coaching and support to the team to ensure efficient, effective and professional client interactions with internal/external customers
Provide support and guidance to the team to ensure successful implementation of service to Bureau Veritas’ clients
Complete daily check-in with each team member
Provide support as point of escalation for stalled situational issues and/or issues beyond employees control or authority
Review, streamline and develop/update departmental processes and work instructions to ensure a high-level “customer experience”, consistency and maximize team efficiencies, while maintaining a focus on quality, innovation and continuous improvement
Participate in cross-functional meetings, as required, to help ensure customer expectations are met and/or concerns are resolved in a timely manner
Facilitate dialogue with other departments, Scientific Specialists, and the Leadership Team to monitor client experience feedback, discuss sector/client specific strategies, potential client on-boarding, systemic client concerns and targeted priorities

AYS Agent / Telephone Operator

Marriott Bonvoy

Location:
Egypt , Cairo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 24, 2025

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