Ays Agent / Telephone Operator, Marriott Bonvoy

Marriott Bonvoy

Location:
Egypt, Cairo

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Answering and processing guest requests via various communication platforms; providing information on amenities and local interests; maintaining guest satisfaction; adhering to company policies and standards of conduct

Job Responsibility:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
receive, record, and relay messages accurately
log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
provide information to guests about room features, property amenities, and local areas of interest
process room service orders, answer questions on menu selection and record transactions in point-of-sale system
assist guests with accessing internet and guestroom entertainment
welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
speak with others using clear and professional language, and answer telephones using appropriate etiquette
develop and maintain positive working relationships with others and support team to reach common goals
comply with quality assurance expectations and standards
read and visually verify information in a variety of formats
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
no license or certification required

What we offer:

Opportunities for training, development, recognition
true camaraderie with a diverse group of co-workers
focus on holistic well-being
environment where unique backgrounds of associates are valued and celebrated
non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

Additional Information:

Job Posted:
May 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Ays Agent / Telephone Operator