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Ays Agent / Telephone Operator

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Egypt, Cairo

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Answering and processing guest requests via various communication platforms; providing information on amenities and local interests; maintaining guest satisfaction; adhering to company policies and standards of conduct

Job Responsibility:

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
  • receive, record, and relay messages accurately
  • log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
  • provide information to guests about room features, property amenities, and local areas of interest
  • process room service orders, answer questions on menu selection and record transactions in point-of-sale system
  • assist guests with accessing internet and guestroom entertainment
  • welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • speak with others using clear and professional language, and answer telephones using appropriate etiquette
  • develop and maintain positive working relationships with others and support team to reach common goals
  • comply with quality assurance expectations and standards
  • read and visually verify information in a variety of formats
  • move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • no related work experience
  • no supervisory experience
  • no license or certification required
What we offer:
  • Opportunities for training, development, recognition
  • true camaraderie with a diverse group of co-workers
  • focus on holistic well-being
  • environment where unique backgrounds of associates are valued and celebrated
  • non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

Additional Information:

Job Posted:
May 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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