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Axway B2B Module Lead-Service Support

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Sopra Steria

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Location:
India , Noida

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The role requires the ability to engage directly with clients and work collaboratively within a team while demonstrating a high level of independence and ownership. The candidate should be capable of handling L2/L3 support, with strong analytical and diagnostic skills, including the ability to perform effective Root Cause Analysis (RCA).

Job Responsibility:

  • Engage directly with clients and work collaboratively within a team while demonstrating a high level of independence and ownership
  • Handle L2/L3 support
  • Perform effective Root Cause Analysis (RCA)
  • Documenting and testing systems to meet specific business requirements
  • Coordinate with multiple onshore and offshore teams for day-to-day operations and maintenance activities
  • Work in a 24×7 support model, including APAC, UK, and US shifts, with rotational night shift coverage
  • Handle application patching and upgrade activities
  • Monitor service interruption alerts and troubleshoot issues in line with defined SLAs
  • Address live production issues and resolve them within pre-defined SLAs while maintaining high productivity and quality
  • Allocate and manage work across team members

Requirements:

  • Strong knowledge of Unix OS, including command-line operations and scripting
  • Working knowledge of Linux commands and system operations
  • Solid understanding of SQL and database concepts
  • Knowledge of programming languages such as Java and JavaScript
  • Hands-on expertise with B2Bi tools (e.g., Axway B2B, Seeburger, etc.)
  • Experience with API management tools (e.g., Axway API Gateway, Apigee, MuleSoft, etc.)
  • Working knowledge of data communication protocols such as AS2, SFTP, FTP, FTPS, and HTTP/HTTPS
  • Basic working knowledge of AWS cloud services
  • Ability to troubleshoot, debug, and resolve API-related defects and performance issues
  • Strong understanding of the healthcare domain
  • Knowledge of CSOS (Controlled Substance Ordering System)
  • Strong communication skills
  • Ability to effectively coordinate with multiple onshore and offshore teams
  • Willingness to work in a 24×7 support model, including APAC, UK, and US shifts, with rotational night shift coverage
  • Quick learner
  • Flexible, collaborative, and a strong team player
  • Prior experience in a lead or senior role
  • Experience in application/production support within a 24×7 operating model
  • Ability to handle L2/L3 support with strong analytical, diagnostic, and Root Cause Analysis (RCA) skills
  • Hands-on experience with application patching and upgrade activities
  • Proficiency in monitoring service interruption alerts and troubleshooting issues in line with defined SLAs
  • Proven ability to address live production issues and resolve them within pre-defined SLAs
  • Good understanding of ITIL concepts and experience using service management tools such as ServiceNow
  • Strong task prioritization skills with the ability to effectively allocate and manage work across team members
  • Total Experience Expected: 04-06 years
  • BE

Nice to have:

Managed services exposure is a plus

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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