AWS Support Engineer Job at ClearBridge Technology Group

AWS Support Engineer

We are seeking an experienced support engineer to work with our clients' AWS inf...

Location

Salary:

Not provided

Noveo

Expiration Date

Until further notice

Requirements

AWS Core Services: Strong understanding of EC2, S3, RDS, VPC, IAM, CloudWatch, EKS, ECS, ECR
Linux Administration: Basic Ubuntu and Amazon Linux administration skills
Networking Basics: Understanding of TCP/IP, DNS, HTTP/HTTPS
ability to perform basic network diagnostics
Command Line: Proficient in Bash, basic system commands
Monitoring Systems: Experience with CloudWatch, Zabbix, Nagios, or similar
ITSM Tools: Experience with ticketing systems (Jira Service Management, ServiceNow, etc.)
AWS Advanced Services: Hands-on experience with ELB, Auto Scaling, CloudFront, Route 53, ElastiCache
AWS Monitoring: Experience with CloudTrail, X-Ray, detailed CloudWatch metrics analysis
Basic understanding of AWS billing

Job Responsibility

Monitoring client AWS infrastructure using monitoring systems
Logging and initial classification of incoming incidents
Performing initial diagnostics using standard procedures
Resolving routine incidents according to documented procedures
Incident handling in accordance to SLA
Communicating with clients to gather additional information
In-depth technical diagnostics of more complex AWS infrastructure issues
Direct connection to client infrastructure to resolve incidents
Analysis of logs, performance metrics, and AWS service status
Performing service recovery operations (restart, scaling, reconfiguration)

What we offer

Paid vacations (24 working days/year) and sick leave
Working on exciting projects in international team of professionals
Opportunities for learning and practicing new technologies
internal training
Participating in inner meetups and permanent experience exchange with colleagues
Well-defined development processes and methodologies
Partial reimbursement of medical fees, massage or sports.

Fulltime

Data Engineering Support Engineer / Manager

Wissen Technology is hiring a seasoned Data Engineering Support Engineer / Manag...

Location

India , Mumbai; Pune

Salary:

Not provided

Wissen

Expiration Date

Until further notice

Requirements

Bachelor of Technology or master's degree in computer science, Engineering, or related field
8-12 years of work experience
Python, SQL
Familiarity with data engineering
Experience with AWS data and analytics services or similar cloud vendor services
Strong problem solving and communication skills
Ability to organise and prioritise work effectively

Job Responsibility

Incident and user management for data and analytics platform
Development and maintenance of Data Quality framework (including anomaly detection)
Implementation of Python & SQL hotfixes and working with data engineers on more complex issues
Diagnostic tools implementation and automation of operational processes
Work closely with data scientists, data engineers, and platform engineers in a highly commercial environment
Support research analysts and traders with issue resolution

Fulltime

Support Engineer

We’re a global team of over 400 people, working together to push the boundaries ...

Location

United States , Austin

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

4-7 years of experience working as Support Engineer/Testing/Specialist at a SaaS or software company
Experience with open-source databases and technologies such as PostgreSQL, MySQL, Redis, and/or other technologies like Kafka, OpenSearch, Cassandra, and Grafana
Strong Linux and Networking skills as an administrator or Support Engineer
Excellent communication skills, with the ability to connect with users, adjust the tone and deliver personalized support
Critical thinking that prioritizes client needs and perspectives
Strong written and verbal communication skills, with the ability to clearly articulate root cause analysis to diverse stakeholders
Knowledge of distributed systems, and the ability to read and write SQL
Previous use of Zendesk, Slack, ServiceCloud, Google, Jira, Zendesk, Intercom, and/or Github
Experience in public clouds (AWS, Google, Azure) across compute, storage, networking, and security
A take charge attitude, technically curious, detail-driven, yet goal-oriented and focused on delivering results

Job Responsibility

Deliver exceptional customer service within SLAs
Develop deep expertise in our Aiven Platform and Aiven Services
Apply your experience with open-source databases and technologies
Troubleshoot complex issues, especially in Linux environments, public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups
Identify trends in customer feedback, report and suggest improvements
Help evolve and develop our support processes and tooling
Create and refine Runbooks and Playbooks from previously encountered issues, streamlining future resolution processes and fostering knowledge sharing
Research and report product malfunctions in order to expedite the resolution process ensuring optimal customer outcomes
Collaborate with cross-functional teams, including Documentation, Product, Sales, and Engineering
Engage with customers and teams via various channels, working collaboratively via ticketing system, email, chat and occasionally by phone or remote sessions to diagnose and resolve customer issues

What we offer

Participate in Aiven’s equity plan
Hybrid work policy
Get the equipment you need to set yourself up for success
Real employer support (use one of our learning platforms, annual learning budget, and more)
Holistic wellbeing support through our global Employee Assistance Program
Extensive Occupational Health Care, Dental Care, as well as sports, culture, massage, commute and lunch benefits
Finnish Language lessons
Monthly office breakfast
Statutory accident insurance

Fulltime

Tech Support Engineer

We are looking for a Tech Support Engineer to be the first point of contact for ...

Location

South Korea , Seoul

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Job Responsibility

Diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary
Work closely with engineering, product, and QA teams to ensure smooth operations
Learn the platform’s features, architecture, and configuration
Shadow team members to understand incident handling and prioritization
Take ownership of simple incidents with guidance
Meet key teams: Engineering, Product, Data and Systems to understand collaboration workflows
Handle most incidents independently, using logs and monitoring tools
Determine issue causes and escalate complex cases appropriately
Improve internal documentation and support processes
Assist users with technical issues

What we offer

Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Home office friendly anywhere in South Korea
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
English Lessons
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance (Including Base, Variable, and Stock Options)

Fulltime

Technical Support Engineer

We are looking for a Technical Support Engineer to join our client’s team. Our c...

Location

Portugal , Lisboa

Salary:

Not provided

Precise

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience as a technical support engineer
Experience working with Windows and/or Linux operating systems
Knowledge of Cloud stack: Kubernetes, ElasticSearch, AWS and MySQL
Knowledge of complex systems (ETL) and data flows
Experience working with SaaS applications

Job Responsibility

Working directly with clients to understand their needs and work proactively in systems monitoring
Be part of the technical team to solve problems
Participate in on-call or shift (24h) and provide support for projects

Fulltime

Technical Support Engineer

We're looking for a Technical Support Engineer to join our team with the goal of...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

3+ years of experience in technical support, software services, and/or system administration for a large end-user community
Experience with critical issue handling and troubleshooting skills
Technical experiences
Database skills, with the expertise to write and update SQL queries with ease
Experience with Web technologies such as DNS, HTTP, APIs, and REST calls
Familiarity with Cloud technologies such as AWS
An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols
Fluent in Japanese for both writing and speaking

Job Responsibility

Providing a consistent quality experience
Bringing new and improved support methodologies to Atlassian
Building a wide and loyal customer base for the Atlassian products and brand
Performing triage, root cause analysis, debugging, and solving across one-to-many Atlassian products

What we offer

Health and wellbeing resources
Paid volunteer days

Developer Support Engineer

Be part of a team where your work takes center stage, shaping the future of soft...

Location

India , Bangalore

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

2+ years of relevant experience in technical support
Understanding of Java or other compiled language
Experience in customer-facing roles
Experience in Linux
Able to manage complex, escalated cases involving multiple architectures across multiple platforms
Strong technical software-related debugging skills
Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
Experience in the DevOps industry
Experience in AWS OR azure or GCP is required

Job Responsibility

Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised
Develop scripts in Bash, Python, and Groovy for debugging and automating
Set up JFrog applications and 3rd party products in various development environments
Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
Ability to work flexible hours and weekends as needed

What we offer

office transport
shift allowance

Fulltime

Applications Support Engineer

As an Application Support Engineer, you will be comfortable engaging with custom...

Location

United Kingdom , Bristol

Salary:

40000.00 GBP / Year

Clue Software

Expiration Date

Until further notice

Requirements

Ability to achieve security clearance
Minimum 2 years in an application support role
Experience of excelling in a fast-paced environment
Experience with Salesforce ticketing system or similar
Experience with deployment tools such as Octopus or similar
Experience of Azure (primary) AWS (secondary) cloud services and technologies
Experience of .SQL server
Experience using monitoring and analytical tools such as AppInsights and devtools
Experience with SQL databases, writing queries and scripting

Job Responsibility

Provide first-line customer support via our case management system, email, and telephone and be the SME for first-line resolution of complex cases
Contribute to quarterly reviews with Enterprise customers to talk through software utilisation, upcoming releases, and ticket trends
Liaise with customers to understand and investigate issues raised, responding promptly with an appropriate resolution or escalation
Support the Customer Success Managers with any support-related queries
Become a subject matter expert on the Clue application
Monitor the support inbox for new tickets, provide first contact resolution or triage accordingly
Build excellent customer relationships
Lead bi-weekly calls with our Enterprise support customers to review their outstanding tickets
Contribute to continuous improvement across support services
Record up-to-date and accurate information on our case management system, communicate updates and work with the support teams to resolve customer tickets within agreed SLA’s

Fulltime

AWS Support Engineer

ClearBridge Technology Group

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 07, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for AWS Support Engineer

AWS Support Engineer

Data Engineering Support Engineer / Manager

Support Engineer

Tech Support Engineer

Technical Support Engineer

Technical Support Engineer

Developer Support Engineer

Applications Support Engineer

AWS Support Engineer

ClearBridge Technology Group

Location:United States

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 07, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for AWS Support Engineer

AWS Support Engineer

Data Engineering Support Engineer / Manager

Support Engineer

Tech Support Engineer

Technical Support Engineer

Technical Support Engineer

Developer Support Engineer

Applications Support Engineer

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
December 07, 2025