CrawlJobs Logo
Noveo Logo Noveo · IT - Administration

AWS Support Engineer

· Job Posted December 10, 2025
Apply Position
Job Link Share

Job Description

We are seeking an experienced support engineer to work with our clients' AWS infrastructure. The support engineer plays a key role in resolving medium-complexity incidents, performing in-depth technical diagnostics, and actively collaborating with infrastructure services to resolve issues.

Job Responsibility

  • Monitoring client AWS infrastructure using monitoring systems
  • Logging and initial classification of incoming incidents
  • Performing initial diagnostics using standard procedures
  • Resolving routine incidents according to documented procedures
  • Incident handling in accordance to SLA
  • Communicating with clients to gather additional information
  • In-depth technical diagnostics of more complex AWS infrastructure issues
  • Direct connection to client infrastructure to resolve incidents
  • Analysis of logs, performance metrics, and AWS service status
  • Performing service recovery operations (restart, scaling, reconfiguration)
  • Developing automation scripts for repetitive tasks
  • Escalating critical and architectural issues to L3
  • Maintaining and keeping up-to-date the knowledge base
  • Creating and updating technical documentation
  • Participating in project chats with clear handover of responsibility during escalations
  • Mentoring new employees.

Requirements

  • AWS Core Services: Strong understanding of EC2, S3, RDS, VPC, IAM, CloudWatch, EKS, ECS, ECR
  • Linux Administration: Basic Ubuntu and Amazon Linux administration skills
  • Networking Basics: Understanding of TCP/IP, DNS, HTTP/HTTPS
  • ability to perform basic network diagnostics
  • Command Line: Proficient in Bash, basic system commands
  • Monitoring Systems: Experience with CloudWatch, Zabbix, Nagios, or similar
  • ITSM Tools: Experience with ticketing systems (Jira Service Management, ServiceNow, etc.)
  • AWS Advanced Services: Hands-on experience with ELB, Auto Scaling, CloudFront, Route 53, ElastiCache
  • AWS Monitoring: Experience with CloudTrail, X-Ray, detailed CloudWatch metrics analysis
  • Basic understanding of AWS billing
  • Linux Systems: Advanced administration, performance analysis, process management
  • Database Administration: Basic MySQL/PostgreSQL administration, slow query analysis
  • Web Servers: Configuration and diagnostics of Apache/Nginx, log analysis
  • Containerization: Basic Docker skills, understanding of ECS/EKS
  • Bash Scripting: Writing scripts to automate routine tasks
  • Python Basics: Basic skills for creating simple automation utilities
  • AWS CLI: Automating AWS resource operations via command line
  • Infrastructure as Code: Basic understanding of CloudFormation or Terraform
  • ITIL Foundation: Understanding of core IT service management processes
  • SLA Management: Experience with service quality metrics
  • Incident Management: Skills in handling incidents from opening to resolution
  • Escalation Procedures: Clear understanding of escalation processes
  • Technical support: 2+ years in technical support or system administration
  • AWS experience: 1+ year of hands-on work with AWS services
  • Linux experience: 2+ years working with Linux systems
  • English: Upper-intermediate level for documentation, written, and verbal communication with international clients.

Nice to have

  • Multi-tier support: Experience in multi-level support teams
  • Outsourcing: Experience working with multiple clients
  • High-load systems: Experience supporting high-traffic systems
  • On-call duties: Experience with 24/7 on-call shifts
  • AWS Cloud Practitioner or AWS Solutions Architect Associate is a plus.

What we offer

  • Paid vacations (24 working days/year) and sick leave
  • Working on exciting projects in international team of professionals
  • Opportunities for learning and practicing new technologies
  • internal training
  • Participating in inner meetups and permanent experience exchange with colleagues
  • Well-defined development processes and methodologies
  • Partial reimbursement of medical fees, massage or sports.
Noveo - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

AWS Support Engineer

8 matching positions

AWS Support Engineer

Our client, a leading Consulting firm, is in need of 3 AWS Support Engineers for...
Location
Location
United States
Salary
Salary:
39.00 - 55.00 USD / Hour
clearbridgetech.com Logo
ClearBridge Technology Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 – 3 years of experience providing tier 1 & 2 support of AWS Connect
  • AWS Connect troubleshooting experience
  • Prior experience helping to build custom reports to show efficiency of configurations and integrations in AWS Connect Reporting Dashboard
  • Documentation experience
Job Responsibility
Job Responsibility
  • Providing Tier 1 & Tier 2 phone support
  • Troubleshooting
  • Documentation
  • M & O Support to the Senior Engineers who will be building out a net new AWS Connect environment
  • Supporting a customer in California and being okay supporting PST hours
What we offer
What we offer
  • Excellent benefits and compensation packages
Read More
Arrow Right

Data Engineer (Production Support) for AWS EMR

We are seeking a highly skilled and motivated Data Engineer specializing in Prod...
Location
Location
China , Shangai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in managing AWS services, particularly EMR, S3, Lambda, Step Functions, and CloudWatch
  • Hands-on experience with distributed data processing frameworks like Apache Spark, Hive, or Presto
  • Experience on Kafka, NiFi, Amazon Web Service (AWS), Maven, Ambari-TEZ, Stash and Bamboo
  • Familiarity with data loading tools like Talend, Sqoop
  • Familiarity with cloud database like AWS Redshift, Aurora MySQL and PostgreSQL
  • Knowledge of workflow/schedulers like Oozie or Apache AirFlow
  • Strong knowledge of Shell Scripting, python or Java for scripting and automation
  • Familiarity with SQL and query optimization techniques
  • Experience in production support for large-scale distributed systems or data platforms
  • Ability to analyze logs, diagnose issues, and implement fixes in high-pressure scenarios
Job Responsibility
Job Responsibility
  • Monitor, troubleshoot, and resolve issues in real-time for AWS EMR clusters and associated data pipelines
  • Investigate and debug data processing failures, latency issues, and performance bottlenecks
  • Provide support for mission-critical production systems as part of an on-call rotation
  • Manage AWS EMR cluster lifecycle, including creation, scaling, termination, and optimization
  • Ensure effective resource utilization and cost optimization of clusters
  • Apply patches and upgrades to EMR clusters and software components as needed
  • Maintain and support ETL/ELT pipelines built on tools such as Apache Spark, Hive, or Presto running on EMR
  • Ensure data quality, consistency, and availability across pipelines and storage systems like S3, Redshift, Mysql or Snowflake
  • Implement and monitor automated workflows using AWS tools like Step Functions, Lambda, and CloudWatch
  • Analyze and optimize EMR job performance by tuning Spark/Hive configurations and improving query efficiency
  • Fulltime
Read More
Arrow Right

Data Engineer (Production Support) for AWS EMR

The ideal candidate will ensure smooth operation, performance, and stability of ...
Location
Location
China , Shangai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience with Spark, Scala, Hive
  • Experience on Kafka, NiFi, various Amazon Web Service (AWS) tools
  • Familiarity with data loading tools like Talend
  • Familiarity with cloud database like AWS Redshift, Aurora MySQL and PostgreSQL
  • Knowledge of workflow/schedulers like Oozie
  • Strong knowledge of Shell Scripting, python or Java for scripting and automation
  • Familiarity with SQL and query optimization techniques
  • Experience in production support & operations management
  • Ability to analyze logs, diagnose issues, and implement fixes in high-pressure scenarios
  • 5 to 15 years total IT experience
Job Responsibility
Job Responsibility
  • Monitor data integration (data lake), troubleshoot, and resolve issues in real-time
  • Investigate and debug data processing failures and performance bottlenecks
  • Maintain and support ETL/ELT pipelines built on tools such as Spark, Scala, Hive and Glue
  • Ensure data quality, consistency, and availability across pipelines and storage systems like S3, Redshift, MySQL or Snowflake
  • Perform root cause analysis, identify and analyze data discrepancies if any
  • Implement and monitor automated workflows using AWS tools
  • Analyze and optimize job performance by tuning Spark/Hive configurations and improving query efficiency
  • Identify and address inefficiencies in data storage and access patterns
  • Set up and manage monitoring tools (e.g., AWS CloudWatch, Datadog, or Prometheus) to track system health and performance
  • Develop alerting mechanisms and dashboards for proactive issue identification
  • Fulltime
Read More
Arrow Right

Data Engineer (Production Support) for AWS EMR

We are seeking a highly skilled and motivated Data Engineer specializing in Prod...
Location
Location
China , Shangai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in managing AWS services, particularly EMR, S3, Lambda, Step Functions, and CloudWatch
  • Hands-on experience with distributed data processing frameworks like Apache Spark, Hive, or Presto
  • Experience on Kafka, NiFi, Amazon Web Service (AWS), Maven, Ambari-TEZ, Stash and Bamboo
  • Familiarity with data loading tools like Talend, Sqoop
  • Familiarity with cloud database like AWS Redshift, Aurora MySQL and PostgreSQL
  • Knowledge of workflow/schedulers like Oozie or Apache AirFlow
  • Strong knowledge of Shell Scripting, python or Java for scripting and automation
  • Familiarity with SQL and query optimization techniques
  • Experience in production support for large-scale distributed systems or data platforms
  • Ability to analyze logs, diagnose issues, and implement fixes in high-pressure scenarios
Job Responsibility
Job Responsibility
  • Monitor, troubleshoot, and resolve issues in real-time for AWS EMR clusters and associated data pipelines
  • Investigate and debug data processing failures, latency issues, and performance bottlenecks
  • Provide support for mission-critical production systems as part of an on-call rotation
  • Manage AWS EMR cluster lifecycle, including creation, scaling, termination, and optimization
  • Ensure effective resource utilization and cost optimization of clusters
  • Apply patches and upgrades to EMR clusters and software components as needed
  • Maintain and support ETL/ELT pipelines built on tools such as Apache Spark, Hive, or Presto running on EMR
  • Ensure data quality, consistency, and availability across pipelines and storage systems like S3, Redshift,Mysql or Snowflake
  • Implement and monitor automated workflows using AWS tools like Step Functions, Lambda, and CloudWatch
  • Analyze and optimize EMR job performance by tuning Spark/Hive configurations and improving query efficiency
  • Fulltime
Read More
Arrow Right

Data Engineer (Production Support) for AWS EMR

We are seeking a highly skilled and motivated Data Engineer specializing in Prod...
Location
Location
China , Shangai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in managing AWS services, particularly EMR, S3, Lambda, Step Functions, and CloudWatch
  • Hands-on experience with distributed data processing frameworks like Apache Spark, Hive, or Presto
  • Experience on Kafka, NiFi, Amazon Web Service (AWS), Maven, Ambari-TEZ, Stash and Bamboo
  • Familiarity with data loading tools like Talend, Sqoop
  • Familiarity with cloud database like AWS Redshift, Aurora MySQL and PostgreSQL
  • Knowledge of workflow/schedulers like Oozie or Apache AirFlow
  • Strong knowledge of Shell Scripting, python or Java for scripting and automation
  • Familiarity with SQL and query optimization techniques
  • Experience in production support for large-scale distributed systems or data platforms
  • Ability to analyze logs, diagnose issues, and implement fixes in high-pressure scenarios
Job Responsibility
Job Responsibility
  • Monitor, troubleshoot, and resolve issues in real-time for AWS EMR clusters and associated data pipelines
  • Investigate and debug data processing failures, latency issues, and performance bottlenecks
  • Provide support for mission-critical production systems as part of an on-call rotation
  • Manage AWS EMR cluster lifecycle, including creation, scaling, termination, and optimization
  • Ensure effective resource utilization and cost optimization of clusters
  • Apply patches and upgrades to EMR clusters and software components as needed
  • Maintain and support ETL/ELT pipelines built on tools such as Apache Spark, Hive, or Presto running on EMR
  • Ensure data quality, consistency, and availability across pipelines and storage systems like S3, Redshift,Mysql or Snowflake
  • Implement and monitor automated workflows using AWS tools like Step Functions, Lambda, and CloudWatch
  • Analyze and optimize EMR job performance by tuning Spark/Hive configurations and improving query efficiency
Read More
Arrow Right

Aws Application Production Support Engineer

NTT DATA is seeking an Intermediate Application / Production Support Engineer to...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in Application Support / Production Support roles
  • 3+ years of Strong hands-on experience with: SQL (querying, troubleshooting, data analysis), Linux and/or Windows environments, Application monitoring / observability tools (Splunk, Dynatrace, AppDynamics, etc.)
  • 3+ years of Experience in incident management, RCA, and SLA-driven support environments
  • 3+ years of Working knowledge of AWS cloud services
  • 3+ years of Experience using ServiceNow or similar ticketing tools
  • Strong communication and stakeholder management skills
Job Responsibility
Job Responsibility
  • Provide L2/L3 production support for enterprise applications and payment systems
  • Monitor applications using observability tools and proactively identify performance issues
  • Troubleshoot and resolve P1/P2 incidents within SLA timelines
  • Perform root cause analysis (RCA) and implement preventive measures
  • Execute SQL queries for data validation, issue diagnosis, and reporting
  • Work with Linux/Windows environments for debugging and system-level support
  • Collaborate with development, infrastructure, and business teams for issue resolution
  • Manage tickets and workflows using ServiceNow
  • Support deployment activities, releases, and change management processes
  • Participate in on-call rotation and incident bridges as needed
  • Fulltime
Read More
Arrow Right

Senior AWS Cloud IT Support Engineer

We are seeking a skilled Senior AWS Cloud IT Support Engineer to provide advance...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
northbaysolutions.com Logo
NorthBay
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • Minimum 5 years of experience in IT support with extensive AWS exposure
  • Strong understanding of cloud computing concepts and AWS architecture
  • Excellent problem-solving and communication skills
  • Ability to work independently and as part of a team
  • AWS Services: EC2, S3, Lambda, RDS, CloudWatch, IAM, VPC, CloudFormation
  • Networking: DNS, VPN, TCP/IP, Firewall configuration, Load Balancers
  • Operating Systems: Windows Server, Linux/Unix
  • Monitoring & Troubleshooting: CloudWatch, CloudTrail, AWS Config
  • IT Support: Incident management, problem resolution, ticketing tools (ServiceNow/Jira)
Job Responsibility
Job Responsibility
  • Provide advanced technical support for AWS cloud infrastructure and related IT systems
  • Monitor, maintain, and optimize AWS services such as EC2, S3, Lambda, RDS, CloudWatch, IAM, and VPC
  • Deploy, configure, and manage cloud resources and applications
  • Manage user accounts, permissions, and access control in AWS and enterprise systems
  • Implement and maintain security best practices in cloud and IT environments
  • Troubleshoot complex networking, server, and application issues
  • Document support procedures, incidents, and solutions
  • Collaborate with internal teams to design and implement IT solutions
  • Support backup, disaster recovery, and system maintenance procedures
  • Fulltime
Read More
Arrow Right

L3 Network Engineer & Msp Support Engineer

We seek an experienced L3 Network & MSP Support Engineer to provide advanced tec...
Location
Location
Salary
Salary:
Not provided
zazz.io Logo
Zazz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong OSI model understanding
  • Ability to troubleshoot routing (BGP, OSPF), switching (VLAN, STP), and firewall (Cisco ASA, Palo Alto, Fortinet) issues
  • Understand WAN/VPN technologies, WiFi, DNS/DHCP
  • Familiar with network monitoring tools (PRTG, Datadog, Splunk)
  • Hands-on AWS and Azure experience troubleshooting real-world issues
  • Understand VPC/VNet, EC2/VM, security groups/NSGs, IAM basics
  • Experience with hybrid connectivity (Direct Connect, ExpressRoute)
  • Support experience with Exchange Online, SharePoint, Teams
  • Troubleshoot Intune device enrollment and policies
  • Support Entra ID authentication issues, conditional access, MFA
Job Responsibility
Job Responsibility
  • Own complex P1/P2 tickets escalated from L1/L2 teams
  • Troubleshoot and resolve network, cloud, identity, and security issues
  • Provide accurate technical documentation for each ticket
  • Meet and exceed SLA response/resolution times
  • Escalate appropriately when needed
  • Diagnose and resolve routing, switching, firewall, VPN, and WiFi connectivity issues
  • Troubleshoot WAN performance and site-to-site connectivity
  • Support DNS/DHCP problems
  • Resolve network-related client outages
  • Troubleshoot AWS and Azure connectivity and configuration issues
  • Fulltime
Read More
Arrow Right