AWS Support Engineer Jobs

Noveo

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IT - Administration

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Job Description:

We are seeking an experienced support engineer to work with our clients' AWS infrastructure. The support engineer plays a key role in resolving medium-complexity incidents, performing in-depth technical diagnostics, and actively collaborating with infrastructure services to resolve issues.

Job Responsibility:

Monitoring client AWS infrastructure using monitoring systems
Logging and initial classification of incoming incidents
Performing initial diagnostics using standard procedures
Resolving routine incidents according to documented procedures
Incident handling in accordance to SLA
Communicating with clients to gather additional information
In-depth technical diagnostics of more complex AWS infrastructure issues
Direct connection to client infrastructure to resolve incidents
Analysis of logs, performance metrics, and AWS service status
Performing service recovery operations (restart, scaling, reconfiguration)
Developing automation scripts for repetitive tasks
Escalating critical and architectural issues to L3
Maintaining and keeping up-to-date the knowledge base
Creating and updating technical documentation
Participating in project chats with clear handover of responsibility during escalations
Mentoring new employees.

Requirements:

AWS Core Services: Strong understanding of EC2, S3, RDS, VPC, IAM, CloudWatch, EKS, ECS, ECR
Linux Administration: Basic Ubuntu and Amazon Linux administration skills
Networking Basics: Understanding of TCP/IP, DNS, HTTP/HTTPS
ability to perform basic network diagnostics
Command Line: Proficient in Bash, basic system commands
Monitoring Systems: Experience with CloudWatch, Zabbix, Nagios, or similar
ITSM Tools: Experience with ticketing systems (Jira Service Management, ServiceNow, etc.)
AWS Advanced Services: Hands-on experience with ELB, Auto Scaling, CloudFront, Route 53, ElastiCache
AWS Monitoring: Experience with CloudTrail, X-Ray, detailed CloudWatch metrics analysis
Basic understanding of AWS billing
Linux Systems: Advanced administration, performance analysis, process management
Database Administration: Basic MySQL/PostgreSQL administration, slow query analysis
Web Servers: Configuration and diagnostics of Apache/Nginx, log analysis
Containerization: Basic Docker skills, understanding of ECS/EKS
Bash Scripting: Writing scripts to automate routine tasks
Python Basics: Basic skills for creating simple automation utilities
AWS CLI: Automating AWS resource operations via command line
Infrastructure as Code: Basic understanding of CloudFormation or Terraform
ITIL Foundation: Understanding of core IT service management processes
SLA Management: Experience with service quality metrics
Incident Management: Skills in handling incidents from opening to resolution
Escalation Procedures: Clear understanding of escalation processes
Technical support: 2+ years in technical support or system administration
AWS experience: 1+ year of hands-on work with AWS services
Linux experience: 2+ years working with Linux systems
English: Upper-intermediate level for documentation, written, and verbal communication with international clients.

Nice to have:

Multi-tier support: Experience in multi-level support teams
Outsourcing: Experience working with multiple clients
High-load systems: Experience supporting high-traffic systems
On-call duties: Experience with 24/7 on-call shifts
AWS Cloud Practitioner or AWS Solutions Architect Associate is a plus.

What we offer:

Paid vacations (24 working days/year) and sick leave
Working on exciting projects in international team of professionals
Opportunities for learning and practicing new technologies
internal training
Participating in inner meetups and permanent experience exchange with colleagues
Well-defined development processes and methodologies
Partial reimbursement of medical fees, massage or sports.

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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AWS Support Engineer