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AWS Infrastructure Application Support

Electronikmedia

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IT - Administration

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Job Description:

As a Level 3 AWS Infrastructure Support Engineer, you will own overnight monitoring and response for Electronikmedia’s Clients' AWS-based production environment. This role is ideal for someone who thrives in high-trust, high-impact operational environments.

Job Responsibility:

  • Monitor system health using Datadog and AWS-native tools
  • Investigate alerts and anomalies using established runbooks
  • Resolve production incidents when possible
  • Escalate complex issues quickly and accurately
  • Maintain clean, auditable incident documentation
  • Provide initial response within 15 minutes for all high-priority production alerts
  • Investigate, mitigate, and resolve production outages when feasible
  • Escalate unresolved or complex issues using the defined escalation matrix
  • Act as the owner of the production system stability
  • Analyze and respond to Datadog monitor alerts across infrastructure and application layers
  • Identify abnormal patterns, trend-line deviations, and early indicators of systemic risk
  • Proactively notify stakeholders of significant performance or stability concerns
  • Contribute insights for preventive and corrective actions
  • Track recurring alerts and incidents
  • Provide analysis and recommendations to reduce alert noise and improve system resilience
  • Participate in weekly validation of Datadog alert configurations and thresholds
  • Maintain clear, concise, and timely communication during incidents
  • Document all incidents, alarms, and observations in Jira during each shift
  • Ensure handoff notes are complete and actionable for daytime engineering teams

Requirements:

  • 5+ years of hands-on AWS infrastructure administration and support
  • Proven experience supporting production-grade, high-availability systems
  • Strong background in incident response within enterprise or scale-up environments
  • Deep operational knowledge of AWS services and distributed systems
  • Strong troubleshooting and root-cause analysis skills under tight SLAs
  • Ability to follow runbooks while also knowing when to think beyond them
  • Calm, structured decision-making during production incidents

Nice to have:

  • AWS Certified Solutions Architect – Associate or Professional
  • AWS Certified DevOps Engineer – Professional

Additional Information:

Job Posted:
February 08, 2026

Work Type:
Remote work
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