AWS Cloud Architect Job at Rackspace (Gurgaon)

AWS Cloud Architect

Rackspace

Location:
India , Gurgaon

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Cloud Architect is a key element within the Rackspace support infrastructure and is expected to provide department, company and industry management and implementation into solutions. The Architect is expected to take initiative and advise on potential pitfalls that may encounter on large scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments. Serves as the last stop in the Rackspace support group for technical escalation and issue resolution of the most complex problems. Architects own escalations to ensure resolution and are leveraged as a Subject Matter Expert for input on new product selection and implementation into the support structure. The Architect will also partner with vendors to analyze escalated requests for assistance, using this data to identify training opportunities that elevate the level of technical expertise and drive positive customer outcomes.

Job Responsibility:

Technical point of escalation to the Cloud Support and Engineering teams
resolving customer issues
Create and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot infrastructure solutions
Participate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilities
Work closely with customers in the pre-implementation process to design and architect desired customer solutions
Research, plan and coordinate complex maintenance activities
Lead analysis effort to support and drive Root Cause Analysis (RCA) exercises
Review vendor support escalations to identify training opportunities
Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations
Contribute to the development of technical best practices for administrative responsibilities
Prepare and review defined policy and process standards
Own assigned account specific complex projects and act as an informal project lead
Actively engage partners and vendors to understand vendor products, proof of concept implementations, and guide successful onboarding and integration of new Cloud technologies
Coach, mentor and assists Rackers across the business
Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
Collaborate and share knowledge with the OS support floor

Requirements:

High School Diploma or regional equivalent required
Bachelor's Degree required, preferably in field related to role
Requires AWS Master Status and AWS Certified Solutions Architect Professional level certification OR AWS DevOps certification for AWS Specialists
Requires 3 Microsoft Certifications for Hyper-V Specialists: Azure Fundamentals, Software Defined Storage, Software Defined Networking
Requires VCP-DCV Certification for VMware Specialists
Expert-level knowledge of Cloud Platform Products such as AWS, Azure, GCP, or Openstack
Expert-level understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/APACHE for Linux

Nice to have:

Prefer relevant technical certifications around Red Hat, MySQL, CCIA, CCEE, CCEA, CCA, MCSE/MCITP, MCSA, VCP-DCV, vRealize Operations, NXS and/or vSAN badge certifications

Additional Information:

Job Posted:
January 05, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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