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Rackner is seeking a Field Application Engineers (FAEs) who will be a critical component of the JCC2 program. The candidate must be an expert in all aspects of the operational and information environments, strategic and operational integration, and experienced within the Commands, and organizations they support. The candidate will provide onsite technical expertise, assistance, and training to the Commands they support as well as providing a valuable conduit between the Government PMO and the Commands/ Stakeholders they support. Candidate will assist in the creation of best practices, draft and document Command tactics, techniques, and procedures (TTP) and standard operating procedures (SOP), integrate JCC2 capabilities with organizational data, systems, and processes within their Commands and provide expertise in developing new test cases, and testing new features.
Job Responsibility:
Provides subject matter proficiency for work described in the task
Responsible for providing analytical skills to support process improvement, specialized studies, and definition of requirements
Provides customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of systems
Requires an understanding of the Cyber Mission Force (CMF) organizational construct, tools/capabilities utilized in cyberspace operations, and experience in system/network administration, incident response, and forensic analysis
Participates in the establishment measurement, and achievement of customer satisfaction metrics
Performs project management function from client engagements to include identification, scheduling, tracking, and reporting
Provides client feature request to the JCC2 PMO and project support personnel
Develops and writes documentation as required
Train and familiarize operators on equipment and systems as directed by the JCC2 PMO
Supports an environment conducive to successful team interaction and customer satisfaction
Possesses strong, results-oriented work ethic and customer service orientation
Requirements:
Ability to conduct database queries
Ability to travel greater than 25%
Current secret clearance with ability to attain a TS/SCI clearance and willing to obtain a polygraph
5 years’ experience in working in Cyber Mission Force community
At least 10 years IT systems administrative experience with both Microsoft and Linux platforms
Two years proficient understanding of maintenance (patching, STIG, and upgrade processes) on AWS cloud infrastructure
Demonstrated experience and/or training in system administration and development best practices in AWS
Nice to have:
Programming and query language experience
Strong project management skills with experience in DevOps and/or SAFe/Agile
Atlassian Collaboration tools
AWS SysOps Administrator certification
Red Hat certification
Government or military cyber experience
What we offer:
Employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided
Fitness/Gym membership eligibility
Weekly pay schedule
Employee swag, snacks & events
401K with 100% matching up to 6%
Highly competitive PTO
Great health insurance with large network of providers
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