Aws Application Production Support Engineer Job at NTT DATA (Atlanta)

Application Production Support Engineer

Provide front-line technical support: Diagnose and resolve production issues rel...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
8-13 years of experience in application production support or a related role
Strong understanding of software development lifecycle and DevOps principles
Experience supporting cloud-based applications, preferably on AWS, Azure, or GCP
Proficiency in at least one scripting language (e.g., Python, Bash)
Familiarity with monitoring tools (e.g., Datadog, Prometheus, Grafana)
Excellent problem-solving and analytical skills
Strong communication and collaboration skills
A passion for AI and machine learning

Job Responsibility

Provide front-line technical support: Diagnose and resolve production issues related to our generative AI applications, including performance bottlenecks, API errors, data inconsistencies, and infrastructure problems
Monitor application health: Utilize monitoring tools and dashboards to track key metrics, identify anomalies, and proactively address potential issues before they impact users
Incident Management: Follow established incident management procedures to document, escalate, and resolve production incidents, ensuring timely communication with stakeholders
Collaborate with engineering teams: Work closely with development and infrastructure teams to identify the root cause of issues, implement fixes, and prevent future occurrences
Develop and maintain documentation: Create and update technical documentation, including runbooks, knowledge base articles, and troubleshooting guides
Automate support tasks: Identify opportunities to automate repetitive tasks and improve support efficiency through scripting and tooling
Participate in on-call rotation: Provide on-call support on a rotational basis to ensure 24/7 coverage for critical applications
Continuous Improvement: Contribute to the continuous improvement of our support processes and tools by identifying areas for optimization and implementing best practices

Fulltime

Application Production Support Engineer

Provide front-line technical support: Diagnose and resolve production issues rel...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
8-13 years of experience in application production support or a related role
Strong understanding of software development lifecycle and DevOps principles
Experience supporting cloud-based applications, preferably on AWS, Azure, or GCP
Proficiency in at least one scripting language (e.g., Python, Bash)
Familiarity with monitoring tools (e.g., Datadog, Prometheus, Grafana)
Excellent problem-solving and analytical skills
Strong communication and collaboration skills
A passion for AI and machine learning

Job Responsibility

Provide front-line technical support
Diagnose and resolve production issues related to our generative AI applications, including performance bottlenecks, API errors, data inconsistencies, and infrastructure problems
Monitor application health
Utilize monitoring tools and dashboards to track key metrics, identify anomalies, and proactively address potential issues before they impact users
Incident Management
Follow established incident management procedures to document, escalate, and resolve production incidents, ensuring timely communication with stakeholders
Collaborate with engineering teams
Work closely with development and infrastructure teams to identify the root cause of issues, implement fixes, and prevent future occurrences
Develop and maintain documentation
Create and update technical documentation, including runbooks, knowledge base articles, and troubleshooting guides

Fulltime

Senior .NET Production Application Support Engineer

The Senior .NET Production Application Support Engineer will ensure the stabilit...

Location

Canada , Halifax

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years experience in .NET Production application support
3+ years experience with ETL tools such as Informatica or Microsoft SSIS
1+ year experience with AWS cloud services
Strong expertise in .NET and ETL tools (Informatica or SSIS)
Proficiency in multiple programming languages: .NET, C#, VB.NET, VB6, JavaScript, HTML
Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability
Skilled in query performance optimization and database tuning
Experience in upgrading, configuring, and debugging existing systems
Strong problem-solving skills for triaging complex issues and handling escalations
Familiarity with modern data security and privacy practices

Job Responsibility

Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance
Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines
Provide customer-focused support, ensuring timely communication and resolution of incidents
Review existing systems and propose/implement enhancements for scalability and reliability
Perform root cause analysis and recommend break-fix solutions for code and database issues
Collaborate with cross-functional teams including business, risk, and IT stakeholders
Participate in on-call rotations and provide support during off-hours/weekends as needed
Document incidents, resolutions, and system changes for knowledge base and audit purposes

Fulltime

Data Engineer (Production Support) for AWS EMR

We are seeking a highly skilled and motivated Data Engineer specializing in Prod...

Location

China , Shangai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in managing AWS services, particularly EMR, S3, Lambda, Step Functions, and CloudWatch
Hands-on experience with distributed data processing frameworks like Apache Spark, Hive, or Presto
Experience on Kafka, NiFi, Amazon Web Service (AWS), Maven, Ambari-TEZ, Stash and Bamboo
Familiarity with data loading tools like Talend, Sqoop
Familiarity with cloud database like AWS Redshift, Aurora MySQL and PostgreSQL
Knowledge of workflow/schedulers like Oozie or Apache AirFlow
Strong knowledge of Shell Scripting, python or Java for scripting and automation
Familiarity with SQL and query optimization techniques
Experience in production support for large-scale distributed systems or data platforms
Ability to analyze logs, diagnose issues, and implement fixes in high-pressure scenarios

Job Responsibility

Monitor, troubleshoot, and resolve issues in real-time for AWS EMR clusters and associated data pipelines
Investigate and debug data processing failures, latency issues, and performance bottlenecks
Provide support for mission-critical production systems as part of an on-call rotation
Manage AWS EMR cluster lifecycle, including creation, scaling, termination, and optimization
Ensure effective resource utilization and cost optimization of clusters
Apply patches and upgrades to EMR clusters and software components as needed
Maintain and support ETL/ELT pipelines built on tools such as Apache Spark, Hive, or Presto running on EMR
Ensure data quality, consistency, and availability across pipelines and storage systems like S3, Redshift, Mysql or Snowflake
Implement and monitor automated workflows using AWS tools like Step Functions, Lambda, and CloudWatch
Analyze and optimize EMR job performance by tuning Spark/Hive configurations and improving query efficiency

Fulltime

Api Production Support Engineer - Officer

At Citi, we’re passionate about building and maintaining highly reliable APIs th...

Location

Canada , Mississauga

Salary:

79320.00 - 110680.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Extensive experience supporting Java and J2EE based applications
Deep technical knowledge and hands-on experience supporting and troubleshooting environments including AWS, ECS, Oracle DB, and Mongo DB
A strong understanding and practical application of SRE concepts, particularly in defining and measuring SLIs, SLOs and Error Budgets
Demonstrated experience in building and utilizing comprehensive monitoring solutions such as AppDynamics, Splunk, Kibana to proactively alert on production API-related issues and ensure system health
In-depth knowledge and hands-on experience with API Gateway technologies, specifically APIGEE, and CDN solutions like Akamai
Proven ability to proactively identify and address problems, areas for improvement, and performance bottlenecks within complex API ecosystems using software-based solutions
Strong coding experience beyond simple scripts, preferably in Java or Python, for automation and internal tool development
Bachelor’s University degree in Computer Science, Engineering, or a related field
or equivalent experience

Job Responsibility

Champion stability initiatives to enable high availability and resilience for our API applications, including enhancing monitoring, failover mechanisms, and overall system health
Demonstrate calm and analytical capabilities when faced with major incidents on critical API systems, ensuring effective incident, problem, and change management at a global enterprise level
Perform proactive monitoring and management of production API environments, taking a holistic view of system health and performance
Drive the definition, analysis, and reporting of SLIs and SLOs for all supported APIs and clients, ensuring clear performance benchmarks
Contribute to the development and implementation of tools and systems designed to enhance API operational management and the client experience
Measure and optimize API system performance, always pushing capabilities forward, anticipating customer needs, and innovating for continuous improvement
Provide hands-on expert operational support for critical, large-scale distributed API ecosystems
Actively gather and analyze performance metrics from API platforms and underlying infrastructure to assist in performance tuning, fault finding, and capacity planning
Partner closely with API development teams to improve services through rigorous operational feedback loops, testing, and release procedures
Drive the creation of sustainable API operational systems and services through automation and continuous uplifts, including developing, testing, and debugging automated tasks

Fulltime

Unix And Sql Production Support Engineer

The Software Development Specialist role at NTT DATA requires a strong backgroun...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hands-on development experience in Core Java with at least 3 years of experience
Should have worked on few Projects in Java tech stack
Candidate should clear coding interview using CoderPad.io with us
6-9 overall Software experience
Strong in Java
Experience with SQL, Splunk, Git
Hands on experience using Service now and process workflow
Hands on Experience on AWS is preferable
3+ relevant experience on L3 support

Job Responsibility

Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing 3+ Years of Java L3 Production Support hands on Experience
Work on supporting Product servers and clients on cutting-edge platforms. Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the Java applications
Experience working on DB and good with SQL queries
Experience with using Splunk for debugging and logs
Work effectively in collaboration with other team members
Implement new tool functionalities that support changing business requirements
Develop functions that automate provisioning and access management primary/secondary controls
Develop functions that help improve user experience
Provide technical feedback and support to Development teams

Fulltime

Senior Production Support Engineer

We are seeking a Senior Production Support Engineer to ensure the stability, per...

Location

Canada , Halifax

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years experience in .NET Production application support
3+ years experience with ETL tools such as Informatica or Microsoft SSIS
1+ year experience with AWS cloud services
Minimum 5 years Application Management experience
Minimum 3 years Data Intelligence Management

Job Responsibility

Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance
Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines
Provide customer-focused support, ensuring timely communication and resolution of incidents
Review existing systems and propose/implement enhancements for scalability and reliability
Perform root cause analysis and recommend break-fix solutions for code and database issues
Collaborate with cross-functional teams including business, risk, and IT stakeholders
Participate in on-call rotations and provide support during off-hours/weekends as needed
Document incidents, resolutions, and system changes for knowledge base and audit purposes

Fulltime

Production Support Engineer

The Production Support Engineer will ensure the stability, performance, and reli...

Location

Canada , Vancouver

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years Application Management experience
4+ years experience in .NET Production application support
2+ years experience with ETL tools such as Informatica or Microsoft SSIS
1+ year experience with AWS cloud services
Strong expertise in .NET and ETL tools (Informatica or SSIS)
Proficiency in multiple programming languages: .NET, C#, VB.NET, VB6, JavaScript, HTML
Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability
Skilled in query performance optimization and database tuning
Experience in upgrading, configuring, and debugging existing systems
Strong problem-solving skills for triaging complex issues and handling escalations

Job Responsibility

Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance
Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines
Provide customer-focused support, ensuring timely communication and resolution of incidents
Review existing systems and propose/implement enhancements for scalability and reliability
Perform root cause analysis and recommend break-fix solutions for code and database issues
Collaborate with cross-functional teams including business, risk, and IT stakeholders
Participate in on-call rotations and provide support during off-hours/weekends as needed
Document incidents, resolutions, and system changes for knowledge base and audit purposes

Fulltime

Select Country

Aws Application Production Support Engineer

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?