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Marriott Bonvoy Logo Marriott Bonvoy · Health and Beauty

Away Spa Manager

Czech Republic, Prague Employment contract · Job Posted May 31, 2026
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Job Description

Ignite Curiosity. Expand Worlds. Be Part of the W Experience. W Hotels redefine luxury — daring, design-driven, and unapologetically original. At W Prague, we don't just create stays, we create sensations. Music, fashion, culture, and wellness collide here to deliver unforgettable moments for our guests and our team. We are looking for a visionary and passionate Spa Manager who doesn't just run a spa — but curates transformative wellness experiences. If you're a natural leader, commercially minded, guest-obsessed, and inspired by holistic luxury, this could be your next move.

Job Responsibility

  • Lead the Spa Experience
  • Oversee all spa operations including treatments, salon, skincare, massage, fitness, wellness programs, reception, reservations, and locker room areas
  • Ensure flawless daily operations while maintaining the highest standards of cleanliness, ambiance, and service
  • Lead by example on the floor, delivering exceptional guest experiences and handling guest feedback with confidence and care
  • Drive Business & Financial Performance
  • Manage spa budgets, payroll, forecasts, and operating statements to meet or exceed financial goals
  • Monitor sales performance and implement strategies to maximize revenue and profitability
  • Control operational expenses including amenities, linens, professional products, décor, and supplies
  • Retail, Sales & Marketing
  • Select retail vendors, manage supplier relationships, and oversee product selection, purchasing, merchandising, and displays
  • Create and manage spa promotions, seasonal campaigns, gifting programs, and special events
  • Develop bespoke spa offerings for groups, including amenities, gifts, and customized services
  • Ensure spa services are featured in all hotel marketing and promotional activities
  • Inspire & Develop the Team
  • Recruit, hire, train, and develop spa leaders and hourly talent
  • Deliver onboarding and ongoing training programs that empower team members to succeed
  • Conduct performance reviews, set goals, and support professional growth
  • Foster a culture of collaboration, open communication, recognition, and celebration
  • Elevate Guest Satisfaction
  • Continuously analyze guest feedback and satisfaction results
  • Implement improvement plans to enhance service quality and guest experience
  • Empower the team to exceed expectations and bring the W Whatever/Whenever spirit to life

Requirements

  • Proven experience in spa or wellness management within luxury hospitality
  • Strong leadership skills with a hands-on, people-first approach
  • Solid understanding of spa financials, budgeting, and revenue management
  • Passion for wellness, guest experience, and innovative spa concepts
  • Excellent communication skills
  • English required
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 4 years' experience in the spa, guest services, front desk, sales and marketing, or related professional area OR 4-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major
  • 2 years' experience in the spa, guest services, front desk, sales and marketing, or related professional area
  • Flexibility to work weekends and holidays as business requires

What we offer

  • Competitive salary based on experience
  • 5 weeks of annual leave
  • Permanent employment contract
  • Staff meals during shifts
  • Discounts on accommodation across all Marriott International hotels worldwide
  • Public transport contribution
  • Multisport card
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  • Ensure flawless daily operations while maintaining the highest standards of cleanliness, ambiance, and service
  • Lead by example on the floor, delivering exceptional guest experiences and handling guest feedback with confidence and care
  • Manage spa budgets, payroll, forecasts, and operating statements to meet or exceed financial goals
  • Monitor sales performance and implement strategies to maximize revenue and profitability
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  • Select retail vendors, manage supplier relationships, and oversee product selection, purchasing, merchandising, and displays
  • Create and manage spa promotions, seasonal campaigns, gifting programs, and special events
  • Develop bespoke spa offerings for groups, including amenities, gifts, and customized services
  • Ensure spa services are featured in all hotel marketing and promotional activities
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  • Discounts on accommodation across all Marriott International hotels worldwide
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