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AVP of Operations & Client Success

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Boston

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

120000.00 - 130000.00 USD / Year
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Job Description:

The AVP of Operations & Client Success is a hands-on leadership role responsible for aligning client strategy, program delivery, and operational execution. This position serves as the bridge between sales and execution, ensuring client programs are structured effectively, delivered successfully, and aligned with business goals. This role oversees high-value client relationships, fulfillment of contractual commitments, operational processes, team execution, and cross-functional coordination. The ideal candidate brings both strategic leadership and a willingness to stay close to day-to-day execution in a fast-paced, growing environment.

Job Responsibility:

  • Partner with sales leadership to ensure client commitments align with operational capabilities
  • Oversee delivery of client programs, ensuring quality, accuracy, and on-time execution
  • Manage senior-level client relationships, presentations, and ongoing communications
  • Improve workflows, systems, and processes to support scalable, consistent execution
  • Monitor budgets, resource allocation, and delivery performance across active programs
  • Lead and support the marketing/operations team with clear direction, accountability, and hands-on involvement
  • Oversee contracts, documentation, compliance, and RFP/proposal support
  • Help drive client satisfaction, retention, and long-term growth

Requirements:

  • Bachelor's degree required
  • advanced degree preferred
  • 7–10+ years of experience in operations, client success, marketing, account management, or a related field
  • Proven experience managing senior client relationships and cross-functional teams
  • Strong background in process improvement, execution oversight, and operational leadership
  • Excellent communication, presentation, organizational, and problem-solving skills
  • Comfortable working in a hands-on, fast-moving environment
What we offer:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Life insurance
  • Paid time off
  • Bonus eligibility

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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