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Avp manager delivery management

India, Bengaluru · Job Posted January 30, 2026
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Job Description

The AVP, Project Manager will lead the successful delivery of strategic service initiatives across the Service Management function. This role requires a self-motivated leader with deep IT Service Management (ITSM) expertise, strong project execution capabilities, and the ability to define and drive strategy from the ground up.

Job Responsibility

  • Lead end-to-end delivery of Service Management initiatives (e.g., incident, problem, change, automation, DR, reporting, and operational readiness)
  • Develop and maintain project charters, initiative trackers, detailed project plans, risk logs, and leadership dashboards
  • Create compelling PowerPoint presentations for executive updates and business storytelling
  • Proactively identify and remove blockers to maintain momentum and ensure delivery
  • Manage initiative and portfolio lists with transparency into priorities, dependencies, and progress
  • Build strong stakeholder relationships across business and technology teams to drive alignment
  • Ensure project outcomes support operational excellence, risk reduction, and customer satisfaction
  • Drive accountability, follow-through, and execution discipline across all initiatives

Requirements

  • 10+ years of experience in project/program management, preferably in ITSM or Technology Operations
  • Strong understanding of ITIL or related frameworks (Incident, Problem, Change, CMDB, Knowledge, End user technology, Monitoring, Service Automation, etc.)
  • Proven success leading cross-functional projects from inception to delivery
  • Excellent communication and presentation skills
  • able to simplify complex topics for leadership
  • Hands-on experience with PowerPoint, Excel, and project management tools (e.g., Smartsheet, Jira, MS Project)
  • Demonstrated ownership, independence, and results-driven mindset
  • Strong stakeholder engagement and relationship-building skills
  • Bachelor's degree in information systems, business information technology, computer science, or a technical field is preferred

Nice to have

  • ITIL certification or equivalent experience
  • Experience with service management platform
  • PMP, PgMP, or equivalent certification
  • Background in financial services, banking, or large-scale enterprise environments

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