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This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations. You will play a pivotal part in helping to support the lifecycle of a trade. Working closely with Business partners, Clients and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues. You will develop a broad and detailed understanding of the organization’s landscape, culture, processes and Technology. You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients
Job Responsibility:
Independently own and proactively manage the post-trade Operational relationship for a portfolio of Japanese Clients, demonstrating a high degree of ownership in resolving complex issues beyond routine client services processing
Support the broader team in servicing clients across the APAC region
Ensure client queries are acknowledged, investigated, and resolved within expected timeframes in line with Citi standards
Provide operational solutions and remediations to eliminate/reduce client or Citi pain points & manual touch-points
Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
Partner with the Sales, Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience
Conduct regular Client visits and engage in Citi-client operational relationship reviews to obtain insights on improvement areas
Initiate and drive value-add with strategic partnerships, advisory publications and seminar events
Partner with the sales and prospective clients to outline Citi client offering to drive further business growth
Perform analytics to review client performance, make suggestions on how to optimize the clients flow through system and client analysis
Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy's
Requirements:
5+ years of relevant client facing experience
Experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange
Written and oral fluency in Japanese
Proven experience managing and expanding client relationships in Japan financial services, particularly with institutional clients
Demonstrated ability to grasp client needs, proactively address issues, and provide top-tier service in a dynamic environment
Excellent communication and stakeholder management skills, including conducting client meetings and operational reviews
Demonstrated ability to build strong working relationships with internal teams (Sales, Compliance, Operations, Technology) for a seamless client experience
Strong analytical and problem-solving skills, with the ability to analyze client data, identify trends, and develop solutions to improve operational efficiency and client experience
Proficiency in using data analysis tools and techniques
Strong understanding of the Listed Derivatives / OTC clearing / Futures market, including trading, operations, regulations, and industry best practices
Proven ability to investigate and resolve operational issues efficiently, minimizing client impact
Familiarity with trading and post-trade technology platforms
Nice to have:
Bachelor's degree in a relevant field (e.g., Finance, Business, Economics)
Understanding of Global financial services working environment and regulatory requirements and risk management principles and relevant industry certifications