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Avp, Delivery Partnerships

United States, New York City 255000.00 - 270000.00 USD / Year · Job Posted February 17, 2026
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Job Description

As the AVP, Delivery, you will lead the global strategy, execution, and performance of Braze’s delivery ecosystem, overseeing both the Delivery Partner Account Management and Partner Success functions. You will own strategies that help us win with our delivery partners and subsequently ensure that Braze customers experience consistently exceptional delivery outcomes, through partner-led service models at scale. Your role is critical to ensuring that partners are enabled, empowered, and motivated to deliver high-quality Braze services that accelerate customer value, improve retention, and support business growth.

Job Responsibility

  • Lead the global strategy, execution, and performance of Braze’s delivery ecosystem, overseeing both the Delivery Partner Account Management and Partner Success functions
  • Own strategies that help us win with our delivery partners and subsequently ensure that Braze customers experience consistently exceptional delivery outcomes, through partner-led service models at scale
  • Work closely with the Delivery Partner COE, Customer Experience (CX), Sales, and cross-functional leaders to elevate CPSAT (Customer Partner Satisfaction), deepen partner capability and maturity, and drive seamless alignment across the customer lifecycle
  • Set the long-term vision for how Braze scales delivery with partners globally, striking the right balance between quality, efficiency and partner autonomy
  • Win Together with Delivery Partners & advance partner capability and maturity at scale
  • Partner with the Customer Experience (CX) org to define the global delivery ecosystem strategy
  • Drive excellence in customer outcomes and CPSAT performance
  • Lead and unify Delivery Partner Account Management + Delivery Success
  • Ensure cross-functional alignment with Partner Services COE, CX, and Sales
  • Drive visibility, accountability, and operational excellence
  • Serve as the executive sponsor for priority delivery partners
  • Champion partner-led delivery internally and externally

Requirements

  • 15+ years of experience in professional services, partner delivery, channel development, or ecosystem strategy within high-growth SaaS or enterprise technology
  • 7+ years of people leadership, including managing leaders who oversee global or multi-region teams
  • Proven success scaling large delivery partner ecosystems, improving service quality, and driving measurable improvements in customer satisfaction
  • Strong affinity with SaaS sales excellence and front line experience of closing business through a business value based selling motion
  • Demonstrated ability to work cross-functionally with Customer Success, Sales, Partner COE, Marketing, and Product to create unified customer and partner outcomes
  • Deep understanding of services economics, partner incentives, enablement strategy, and delivery operating models
  • Strong executive presence, communication, and influencing skills
  • comfortable navigating C-level discussions internally and with major global partners
  • A strategic thinker with an operational mindset, capable of setting long-term vision while ensuring world-class execution

What we offer

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze

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Avp, Delivery Partnerships

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  • 15+ years of experience in professional services, partner delivery, channel development, or ecosystem strategy within high-growth SaaS or enterprise technology
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Job Responsibility
  • Lead the global strategy, execution, and performance of Braze’s delivery ecosystem, overseeing both the Delivery Partner Account Management and Partner Success functions
  • Own strategies that help us win with our delivery partners and subsequently ensure that Braze customers experience consistently exceptional delivery outcomes, through partner-led service models at scale
  • Work closely with the Delivery Partner COE, Customer Experience (CX), Sales, and cross-functional leaders to elevate CPSAT (Customer Partner Satisfaction), deepen partner capability and maturity, and drive seamless alignment across the customer lifecycle
  • Set the long-term vision for how Braze scales delivery with partners globally, striking the right balance between quality, efficiency and partner autonomy
  • Win Together with Delivery Partners & advance partner capability and maturity at scale
  • Partner with the Customer Experience (CX) org to define the global delivery ecosystem strategy
  • Drive excellence in customer outcomes and CPSAT performance
  • Lead and unify Delivery Partner Account Management + Delivery Success
  • Ensure cross-functional alignment with Partner Services COE, CX, and Sales
  • Drive visibility, accountability, and operational excellence
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  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
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Avp, Delivery Partnerships

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  • 15+ years of experience in professional services, partner delivery, channel development, or ecosystem strategy within high-growth SaaS or enterprise technology
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  • Drive excellence in customer outcomes and CPSAT performance
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  • Ensure cross-functional alignment with Partner Services COE, CX, and Sales
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  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
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  • Own strategies that help us win with our delivery partners and subsequently ensure that Braze customers experience consistently exceptional delivery outcomes, through partner-led service models at scale
  • Work closely with the Delivery Partner COE, Customer Experience (CX), Sales, and cross-functional leaders to elevate CPSAT (Customer Partner Satisfaction), deepen partner capability and maturity, and drive seamless alignment across the customer lifecycle
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