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As the AVP, Delivery, you will lead the global strategy, execution, and performance of Braze’s delivery ecosystem, overseeing both the Delivery Partner Account Management and Partner Success functions. You will own strategies that help us win with our delivery partners and subsequently ensure that Braze customers experience consistently exceptional delivery outcomes, through partner-led service models at scale. Your role is critical to ensuring that partners are enabled, empowered, and motivated to deliver high-quality Braze services that accelerate customer value, improve retention, and support business growth. As the senior leader for Delivery, you will set the long-term vision for how Braze scales delivery with partners globally, striking the right balance between quality, efficiency and partner autonomy.
Job Responsibility:
Win Together with Delivery Partners & advance partner capability and maturity at scale
Partner with the Customer Experience (CX) org to define the global delivery ecosystem strategy
Drive excellence in customer outcomes and CPSAT performance
Lead and unify Delivery Partner Account Management + Delivery Success
Ensure cross-functional alignment with Partner Services COE, CX, and Sales
Drive visibility, accountability, and operational excellence
Serve as the executive sponsor for priority delivery partners
Champion partner-led delivery internally and externally
Requirements:
15+ years of experience in professional services, partner delivery, channel development, or ecosystem strategy within high-growth SaaS or enterprise technology
7+ years of people leadership, including managing leaders who oversee global or multi-region teams
Proven success scaling large delivery partner ecosystems, improving service quality, and driving measurable improvements in customer satisfaction
Strong affinity with SaaS sales excellence and front line experience of closing business through a business value based selling motion
Demonstrated ability to work cross-functionally with Customer Success, Sales, Partner COE, Marketing, and Product to create unified customer and partner outcomes
Deep understanding of services economics, partner incentives, enablement strategy, and delivery operating models
Strong executive presence, communication, and influencing skills
comfortable navigating C-level discussions internally and with major global partners
A strategic thinker with an operational mindset, capable of setting long-term vision while ensuring world-class execution
What we offer:
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze