Avp, Client Experience Operations Job at Sotheby's (New York)

AVP of Operations & Client Success

Location

United States , Boston

Salary:

120000.00 - 130000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
advanced degree preferred
7–10+ years of experience in operations, client success, marketing, account management, or a related field
Proven experience managing senior client relationships and cross-functional teams
Strong background in process improvement, execution oversight, and operational leadership
Excellent communication, presentation, organizational, and problem-solving skills
Comfortable working in a hands-on, fast-moving environment

Job Responsibility

Partner with sales leadership to ensure client commitments align with operational capabilities
Oversee delivery of client programs, ensuring quality, accuracy, and on-time execution
Manage senior-level client relationships, presentations, and ongoing communications
Improve workflows, systems, and processes to support scalable, consistent execution
Monitor budgets, resource allocation, and delivery performance across active programs
Lead and support the marketing/operations team with clear direction, accountability, and hands-on involvement
Oversee contracts, documentation, compliance, and RFP/proposal support
Help drive client satisfaction, retention, and long-term growth

What we offer

bonus
health
dental
vision
retirement
life insurance
paid time off

Fulltime

AVP of Operations & Client Success

The AVP of Operations & Client Success is a hands-on leadership role responsible...

Location

United States , Boston

Salary:

120000.00 - 130000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree required
advanced degree preferred
7–10+ years of experience in operations, client success, marketing, account management, or a related field
Proven experience managing senior client relationships and cross-functional teams
Strong background in process improvement, execution oversight, and operational leadership
Excellent communication, presentation, organizational, and problem-solving skills
Comfortable working in a hands-on, fast-moving environment

Job Responsibility

Partner with sales leadership to ensure client commitments align with operational capabilities
Oversee delivery of client programs, ensuring quality, accuracy, and on-time execution
Manage senior-level client relationships, presentations, and ongoing communications
Improve workflows, systems, and processes to support scalable, consistent execution
Monitor budgets, resource allocation, and delivery performance across active programs
Lead and support the marketing/operations team with clear direction, accountability, and hands-on involvement
Oversee contracts, documentation, compliance, and RFP/proposal support
Help drive client satisfaction, retention, and long-term growth

What we offer

Health insurance
Dental insurance
Vision insurance
Retirement plan
Life insurance
Paid time off
Bonus eligibility

Fulltime

Japan Operations Client Services - AVP

Barclays Banking Operations. Put yourself at the heart of the Barclays. A career...

Location

Japan , Tokyo

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Acts as the primary operational point of contact for priority “white glove” clients across Japan and APAC, owning client-facing escalation handling and proactively keeping sales and clients informed on service updates and remediation plans
it also drives disciplined incident ownership by ensuring client issues are logged, monitored, and coordinated across internal teams, with clear root-cause analysis, remediation planning, and transparent progress updates, while supporting formal client/service governance through regular monthly service meeting and broker/client experience review updates and ensuring alignment to complaints and risk-escalation requirements.
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
Collaboration with teams across the bank to align and integrate operational processes.
Identification of areas for improvement and providing recommendations in operational processes.
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in banking operations.
Participation in projects and initiatives to improve operational efficiency and effectiveness.

Job Responsibility

Acts as the primary operational point of contact for priority “white glove” clients across Japan and APAC, owning client-facing escalation handling and proactively keeping sales and clients informed on service updates and remediation plans
it also drives disciplined incident ownership by ensuring client issues are logged, monitored, and coordinated across internal teams, with clear root-cause analysis, remediation planning, and transparent progress updates, while supporting formal client/service governance through regular monthly service meeting and broker/client experience review updates and ensuring alignment to complaints and risk-escalation requirements.
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
Collaboration with teams across the bank to align and integrate operational processes.
Identification of areas for improvement and providing recommendations in operational processes.
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in banking operations.
Participation in projects and initiatives to improve operational efficiency and effectiveness.

What we offer

Health and wellness
Gain access to wellness rooms, gyms and mental health support.
A place where you can belong
Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.
Collaborative Areas
Modern spaces designed for teamwork and brainstorming.
More than work
There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.
Be you. Be valued. Belong.
We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

Avp - Custody Operations (Tax Operations Specialist)

Lead corporate action taxation within Brazil Tax Operations (Custody), ensuring ...

Location

Brazil , São Paulo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience
Knowledge of tax regulations/regulatory reporting/custody operations relevant to the business scope
Demonstrated ability to manage complex, high-risk, and time-sensitive processes
Strong data analysis and reconciliation skills
Ability to anticipate vulnerabilities and implement effective mitigation strategies
Excellent communication and stakeholder management skills across all seniority levels
Strong organizational and coordination capabilities with the ability to orchestrate multiple parties
Problem-solving mindset with attention to detail and accountability
Ability to drive initiatives, influence outcomes, and operate in a fast-paced environment
Bachelor's degree or equivalent experience

Job Responsibility

Manage tax calculations related to corporate events ensuring alignment with relevant internal stakeholders
Orchestrate the respective tax operational processes for corporate action events, ensuring accurate classification and tax treatment
Review and validate event characteristics / Tax component with Product, and Corporate Tax
Monitor processing performance, ensuring alignment with Technology and resolution of system constraints or defects
Partner with Technology teams to ensure system capability, performance monitoring, and defect resolution
Establish and promote a robust risk management and tax compliance culture within the team, implementing preventive and detective controls
Identify, assess, and mitigate operational and regulatory risks across tax processes
Proactively conduct root cause analysis for incidents and implement sustainable solutions
Ensure strict adherence to local regulations, internal controls, and audit requirements concerning to the activities in-scope
Develop and implement effective strategies for managing exceptions and classification discrepancies, coordinating with global teams for resolution and standardization

Fulltime

New

Avp - Operations Analyst

Support BBPLC AUS Branch Operations as an Assistant Vice President, providing fu...

Location

Australia , Sydney

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Strong experience in loans operations, loan closing, middle office trade support, or a closely related credit operations function
Sound technical knowledge of primary and secondary loan trade flows, including booking validation, loan documentation lifecycle, funding coordination, settlement dependencies, and exception management
Strong control mindset with experience in reconciliations, maker-checker processes, risk identification, escalation management, SOP ownership, and evidence retention
Ability to operate effectively in a small team, balancing hands-on processing, technical problem solving, functional oversight, and stakeholder management
Good understanding of Australian branch operating requirements, AUD liquidity or payment processes, RITS / ESA activity, or willingness to build expertise in these areas
Excellent written and verbal communication skills, with the ability to explain technical issues clearly to Front Office, regional Operations, control, and senior stakeholders
Demonstrated ability to identify process improvement opportunities, strengthen controls, support automation, and maintain resilient day-to-day operations

Job Responsibility

Provide day-to-day functional oversight for Asia Loan Closing activity, ensuring primary and secondary loan transactions are supported accurately, controlled effectively, and escalated in a timely manner
Act as the technical expert for loan closing processes, including CATS validation, trade blotter maintenance, CATS and ACBS reconciliation break investigation, NDA/MNPI handling and corresponding with potential buyers and agents
Support the APAC Special Situations desk by partnering with Front Office, Product Control, Finance, Loan Servicing, Client Confidentiality, Compliance, and regional Operations teams to resolve trade, funding, and control issues
Perform and oversee AUD liquidity management processes for the Australia Branch, including daily projection checks, RITS and account balance monitoring, funding coordination, and exception escalation
Drive process discipline, documentation quality, and continuous improvement across a small team environment, including SOP maintenance, process simplification, capacity creation, and support for automation or strategic platform initiatives
Deputise for the VP where appropriate in operational forums, issue management discussions, stakeholder updates, and regional governance processes, while ensuring matters requiring senior escalation are promptly raised

What we offer

Modern workspaces
collaborative areas
state-of-the-art meeting rooms
wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations
Health and wellness (access to wellness rooms, gyms and mental health support)
A place where you can belong (welcoming and inclusive culture)
Collaborative Areas

Fulltime

Avp, Client Onboarding Sr Analyst

The Client Onboarding Sr Analyst is a seasoned professional role. Applies in-dep...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of progressive experience in business analysis, systems analysis, or a related role within the financial services industry, preferably with exposure to Custody Account Services
Proven experience in writing detailed business requirements (e.g., BRDs, FSDs, user stories) and managing them through the project lifecycle
Demonstrated ability to effectively use complex analytical, interpretive, and problem-solving techniques
Aptitude in various requirements gathering methodologies (e.g., Agile, Waterfall) and process modeling techniques (e.g., BPMN, flowcharts)
Proficiency with SDLC tools such as Jira, Confluence, or similar platforms for requirements management, task tracking, and documentation
Strong data analysis skills, including the ability to work with large datasets, extract insights, and define data requirements for system integrations
Familiarity with database concepts and SQL for data querying and validation is a plus
Proven interpersonal, diplomatic, and influencing skills, with the ability to build strong relationships and negotiate effectively with stakeholders at all levels
Exceptional written and verbal communication skills, capable of presenting complex technical and business information clearly and concisely to both technical and non-technical audiences
Ability to facilitate meetings, conduct presentations, and lead discussions with confidence and authority

Job Responsibility

Requirements Definition & Management: Collaborate with decision-makers, system owners, and end-users to comprehensively define, document, and manage business, financial, and operational requirements
Lead requirements gathering sessions, workshops, and interviews
Develop and maintain comprehensive documentation (BRDs, FSDs, Use Cases)
Systems Analysis & Solution Design: Identify, establish, and analyze scope and parameters of systems
Conduct thorough analysis of existing business processes, identify capability gaps, and propose appropriate solutions
Evaluate potential solutions and recommend optimal approaches
Reporting & Communication: Generate and compile insightful reports
Consistently demonstrate clear, concise, and influential communication
Stakeholder Engagement & Advisory: Serve as liaison between business stakeholders, technical teams, and third-party vendors
Provide expert advice and counsel

Fulltime

AVP - Fraud Operations Sr Analyst

The Fraud Ops Sr Analyst is a senior level positions responsible for contributin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4-7 years of relevant experience in fraud risk management, fraud analytics, or digital banking risk within a financial services or regulated environments
Intermediate to senior level experience in a similar position preferred
Strong understanding of digital banking customer journeys and online/mobile fraud typologies
Experience working with commercial digital fraud monitoring platforms or behavioral risk technologies e.g. Threatmetrix, BioCatch etc
Knowledge of Machine learning, behavioral and rule‑based fraud detection approaches
Experience in trend analysis and alerts in early fraud detection
Strong analytical skills with the ability to translate data insights into actionable monitoring recommendations
Effective written and verbal communication skills
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impact
Support fraud detection and monitoring activities across digital access channels, including desktop web, mobile web, and native mobile applications
Monitor and analyze fraud risks associated with digital banking activity, including account takeover, social engineering and scam‑related fraud, suspicious device or session behavior, and unauthorized customer profile or payment‑related changes
Analyze fraud risk across multi‑step digital journeys using behavioral, device, and session‑level indicators rather than isolated transactional events
Develop data‑supported recommendations to improve fraud detection effectiveness and reduce unnecessary customer impact
Conduct post‑implementation analysis to assess strategy performance and control outcomes
Partner with Technology and data teams to support strategy implementation, rule changes, data feed validation, and platform optimization initiatives
Prepare clear and accurate reporting and analytical insights for fraud risk management and governance forums
Highlight material risks, emerging themes, and anomalies through structured analysis and timely escalation
Collaborate with fraud operations, investigations, digital product teams, technology, and data partners to support effective digital fraud risk management

Fulltime

UK Global Network Banking - Client Manager Associate (AVP)

The Client Manager is a client facing banker responsible for a seamless executio...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience: Previous substantial experience in client management or a related role within the financial services industry
Technical Skills: Strong product knowledge and understanding of operational processes and KYC/AML regulatory requirements
Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously
Problem-Solving: Proven ability to resolve client issues, manage escalations, and improve processes
Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships
Attention to Detail: High level of accuracy and attention to detail in all aspects of work
Education: Bachelor's/University degree or equivalent experience

Job Responsibility

Maintain professional relationships with client representatives
Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities
Independently identify and originate low-complexity opportunities
Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives
Filter, prioritize and validate potentially complex and dynamic material from multiple sources
Assist with coaching and training of new staff, as needed
Manage credit requests in close coordination with various internal teams
Monitor credit lines and escalate exceptions
Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up
Oversee client documentation and facilitate client training to ensure a smooth transition

Fulltime

Select Country

Avp, Client Experience Operations

Job Responsibility

Requirements

What we offer

Looking for more opportunities?