Avp, Client Experience Operations Job at Sotheby's (New York)

Wealth Regulatory Reporting Operations AVP

Wealth Regulatory Reporting Operations AVP position at Citi, responsible for reg...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 5 years' work experience at banking/financial institutions in Operations or within Financial Market
Experience in regulatory reporting (including operational risks)
Experience in product knowledge (at least two from: investment funds, securities, derivatives)
Great communication and presentation skills including strong verbal and writing business English capacity
Ability to build strong partnerships global counterparts and cross-divisional colleagues
Ability to interact and work with seniors at different levels in an organisation
Capability to communicate effectively
Reliable and 'can do' attitude
Strong interpersonal skills to influence and spur change
Flexible with proven ability to conform to shifting priorities, demands and timelines

Job Responsibility

Performing tasks related to regulatory reporting for Wealth business (EMIR, Dodd Frank, CASS, CMAR, CSDR, MIFID, Bank of Italy, Depositor Protection, MMSR)
Coordination and involvement in process improvements and process reengineering initiatives
Compliance & monitoring visits and audits coordination
Preparation and updating of operational procedures and manuals
Ensuring execution of operational procedures
Responsibility for keeping the Service Level Agreement provisions, deadlines and reporting
Relationship management with internal clients located in NAM, Europe and Asia regions
Leading meetings and teleconferences concerning the process and team
Supporting team members in terms of current issues resolving
Assistance in internal trainings coordination for new employees

What we offer

Paid Parental Leave Program (maternity and paternity leave)
A supportive workplace for professionals returning to the office from childcare leave
Award-winning pension plan
Multisport
Holiday allowance
Private Medical Care Program
Group Life Insurance
Consideration for annual discretionary bonus
Employee Assistance Program
Access to a wide variety of learning and development programs

Fulltime

Wealth Regulatory Reporting Operations AVP

Wealth is a trusted advisor to the world's wealthiest, most influential individu...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Excellent spoken and written English
Good communication and presentation skills
Graduate (Master's degree) – Economy/business administration/ banking background preferred
At least 7 years' work experience at banking/financial institutions in Operations or within Financial Market
Experience in regulatory reporting
Excellent product knowledge (investment funds, securities, derivatives)
Experience and proofed track of record in project management / Operational engagement
Ability to build strong partnerships global counterparts and cross-divisional colleagues
Ability to interact and work with seniors at different levels in an organization
Competent with Microsoft Office tools

Job Responsibility

Performing tasks related to regulatory reporting for CPB business (EMIR, Dodd Frank, CASS, CMAR, CSDR, MIFID, Bank of Italy, Depositor Protection, MMSR)
Coordination and involvement in process improvements and process reengineering initiatives
Compliance & monitoring visits and audits coordination
Preparation and updating of operational procedures and manuals
Responsibility for keeping the Service Level Agreement provisions, deadlines and reporting
Relationship management with internal clients located in NAM, Europe and Asia regions
Leading meetings and teleconferences concerning the process and team
Supporting team members in terms of current issues resolving
Assistance in internal trainings coordination for new employees

What we offer

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity, and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive, and diverse environment – including multiple affinity and social networks & voluntary activities
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks
Unlimited development opportunities within Citi global network
Exposure to a wide range of internal stakeholders as well as to senior management

Fulltime

Avp, futures derivatives collateral client services

This is an exciting opportunity to kick start your career at Citi! We are looki...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of relevant client facing experience
Experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange
Written and oral fluency in Japanese
Proven experience managing and expanding client relationships in Japan financial services, particularly with institutional clients
Demonstrated ability to grasp client needs, proactively address issues, and provide top-tier service in a dynamic environment
Excellent communication and stakeholder management skills, including conducting client meetings and operational reviews
Demonstrated ability to build strong working relationships with internal teams (Sales, Compliance, Operations, Technology) for a seamless client experience
Strong analytical and problem-solving skills, with the ability to analyze client data, identify trends, and develop solutions to improve operational efficiency and client experience
Proficiency in using data analysis tools and techniques
Strong understanding of the Listed Derivatives / OTC clearing / Futures market, including trading, operations, regulations, and industry best practices

Job Responsibility

Independently own and proactively manage the post-trade Operational relationship for a portfolio of Japanese Clients, demonstrating a high degree of ownership in resolving complex issues beyond routine client services processing
Support the broader team in servicing clients across the APAC region
Ensure client queries are acknowledged, investigated, and resolved within expected timeframes in line with Citi standards
Provide operational solutions and remediations to eliminate/reduce client or Citi pain points & manual touch-points
Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
Partner with the Sales, Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience
Conduct regular Client visits and engage in Citi-client operational relationship reviews to obtain insights on improvement areas
Initiate and drive value-add with strategic partnerships, advisory publications and seminar events
Partner with the sales and prospective clients to outline Citi client offering to drive further business growth
Perform analytics to review client performance, make suggestions on how to optimize the clients flow through system and client analysis

Fulltime

New

AVP of Operations & Client Success

Location

United States , Boston

Salary:

120000.00 - 130000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
advanced degree preferred
7–10+ years of experience in operations, client success, marketing, account management, or a related field
Proven experience managing senior client relationships and cross-functional teams
Strong background in process improvement, execution oversight, and operational leadership
Excellent communication, presentation, organizational, and problem-solving skills
Comfortable working in a hands-on, fast-moving environment

Job Responsibility

Partner with sales leadership to ensure client commitments align with operational capabilities
Oversee delivery of client programs, ensuring quality, accuracy, and on-time execution
Manage senior-level client relationships, presentations, and ongoing communications
Improve workflows, systems, and processes to support scalable, consistent execution
Monitor budgets, resource allocation, and delivery performance across active programs
Lead and support the marketing/operations team with clear direction, accountability, and hands-on involvement
Oversee contracts, documentation, compliance, and RFP/proposal support
Help drive client satisfaction, retention, and long-term growth

What we offer

bonus
health
dental
vision
retirement
life insurance
paid time off

Fulltime

New

AVP of Operations & Client Success

The AVP of Operations & Client Success is a hands-on leadership role responsible...

Location

United States , Boston

Salary:

120000.00 - 130000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree required
advanced degree preferred
7–10+ years of experience in operations, client success, marketing, account management, or a related field
Proven experience managing senior client relationships and cross-functional teams
Strong background in process improvement, execution oversight, and operational leadership
Excellent communication, presentation, organizational, and problem-solving skills
Comfortable working in a hands-on, fast-moving environment

Job Responsibility

Partner with sales leadership to ensure client commitments align with operational capabilities
Oversee delivery of client programs, ensuring quality, accuracy, and on-time execution
Manage senior-level client relationships, presentations, and ongoing communications
Improve workflows, systems, and processes to support scalable, consistent execution
Monitor budgets, resource allocation, and delivery performance across active programs
Lead and support the marketing/operations team with clear direction, accountability, and hands-on involvement
Oversee contracts, documentation, compliance, and RFP/proposal support
Help drive client satisfaction, retention, and long-term growth

What we offer

Health insurance
Dental insurance
Vision insurance
Retirement plan
Life insurance
Paid time off
Bonus eligibility

Fulltime

New

Avp - Custody Operations (Tax Operations Specialist)

Lead corporate action taxation within Brazil Tax Operations (Custody), ensuring ...

Location

Brazil , São Paulo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience
Knowledge of tax regulations/regulatory reporting/custody operations relevant to the business scope
Demonstrated ability to manage complex, high-risk, and time-sensitive processes
Strong data analysis and reconciliation skills
Ability to anticipate vulnerabilities and implement effective mitigation strategies
Excellent communication and stakeholder management skills across all seniority levels
Strong organizational and coordination capabilities with the ability to orchestrate multiple parties
Problem-solving mindset with attention to detail and accountability
Ability to drive initiatives, influence outcomes, and operate in a fast-paced environment
Bachelor's degree or equivalent experience

Job Responsibility

Manage tax calculations related to corporate events ensuring alignment with relevant internal stakeholders
Orchestrate the respective tax operational processes for corporate action events, ensuring accurate classification and tax treatment
Review and validate event characteristics / Tax component with Product, and Corporate Tax
Monitor processing performance, ensuring alignment with Technology and resolution of system constraints or defects
Partner with Technology teams to ensure system capability, performance monitoring, and defect resolution
Establish and promote a robust risk management and tax compliance culture within the team, implementing preventive and detective controls
Identify, assess, and mitigate operational and regulatory risks across tax processes
Proactively conduct root cause analysis for incidents and implement sustainable solutions
Ensure strict adherence to local regulations, internal controls, and audit requirements concerning to the activities in-scope
Develop and implement effective strategies for managing exceptions and classification discrepancies, coordinating with global teams for resolution and standardization

Fulltime

Japan Operations Client Services - AVP

Barclays Banking Operations. Put yourself at the heart of the Barclays. A career...

Location

Japan , Tokyo

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Acts as the primary operational point of contact for priority “white glove” clients across Japan and APAC, owning client-facing escalation handling and proactively keeping sales and clients informed on service updates and remediation plans
it also drives disciplined incident ownership by ensuring client issues are logged, monitored, and coordinated across internal teams, with clear root-cause analysis, remediation planning, and transparent progress updates, while supporting formal client/service governance through regular monthly service meeting and broker/client experience review updates and ensuring alignment to complaints and risk-escalation requirements.
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
Collaboration with teams across the bank to align and integrate operational processes.
Identification of areas for improvement and providing recommendations in operational processes.
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in banking operations.
Participation in projects and initiatives to improve operational efficiency and effectiveness.

Job Responsibility

Acts as the primary operational point of contact for priority “white glove” clients across Japan and APAC, owning client-facing escalation handling and proactively keeping sales and clients informed on service updates and remediation plans
it also drives disciplined incident ownership by ensuring client issues are logged, monitored, and coordinated across internal teams, with clear root-cause analysis, remediation planning, and transparent progress updates, while supporting formal client/service governance through regular monthly service meeting and broker/client experience review updates and ensuring alignment to complaints and risk-escalation requirements.
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
Collaboration with teams across the bank to align and integrate operational processes.
Identification of areas for improvement and providing recommendations in operational processes.
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in banking operations.
Participation in projects and initiatives to improve operational efficiency and effectiveness.

What we offer

Health and wellness
Gain access to wellness rooms, gyms and mental health support.
A place where you can belong
Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.
Collaborative Areas
Modern spaces designed for teamwork and brainstorming.
More than work
There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.
Be you. Be valued. Belong.
We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

Equities Trade Floor Support AVP

Join us as key member of the Equities Run the Bank (RTB) team manages the produc...

Location

Japan , Tokyo

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Application support experience for minimum 7 years in a high transaction volume business
Experience in Production operations of Order management and Algo trading platforms
In depth knowledge of Unix OS, Database and Networks with working experience in Fix Protocol, Exchange and Client connectivity systems
Software development and scripting experience with equities domain knowledge and experience managing support for Equities traders
Good understanding of ITIL Protocol and Incident/problem/change processes

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues
Maintenance of a knowledge base containing detailed documentation of resolved cases
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Select Country

Avp, Client Experience Operations

Sotheby's

Location:
United States , New York

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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Avp, Client Experience Operations

Sotheby's

Location:United States , New York

Category:Customer Service

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United States , New York

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Not provided

Job Posted:
February 20, 2026