AVP Branch Operations, HSBC

AVP Branch Operations

HSBC

Location:
India, Mumbai

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Service and Operations job category will be required to undertake a range of customer service management tasks. Activities will include approving of various customer and Bank initiated requests or instructions, processing of all various activities which support the excellent delivery of service to our customers to support the frontline service journey. The development of efficient processes and activities will be a key activity to drive continuous improvement of service and operations. Coaching and development of team members to support the improvement of knowledge, skills and capability will also be a key element of this role.

Job Responsibility:

Approve instructions to create, amend, cancel or close existing products or services
Approve remediation activity relating to various operational activities
Ensure there are no defects while approving instructions or remediations
Ensure timely approval of requests received through internal and external stakeholders
Handle various digital tools like bulk data capture tools, Lite automation tools, macros etc
Processing of servicing requests for HSBC Customers
Coaching and development of colleagues to improve skills and capability
Use knowledge of products, processes and procedures to address customer needs
Support frontline colleagues to deliver service to customers
Provide guidance on transactions
Continually evaluate processes and procedures to support improved efficiency
Development and maintenance of Operational Management Information
Carry out unit administration activities
Ensure excellent satisfaction is achieved through leading a team

Requirements:

Any degree: University (BA) or (BS)
Thorough knowledge of the Banking systems & processes and approval of financial transactions
In depth knowledge and understanding of the regulation & guidelines as applicable
Knowledge of Group Policies and Procedures for audit and compliance
Branch Banking experience

Additional Information:

Job Posted:
September 05, 2025

Expiration:
September 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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