Avionics/Mechanical Technical Representative - Customer Response Center

• Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft
• Prepare accurate, complete, and concise technical reports and correspondence
• Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems
• Provide executive summaries on high visibility AOG aircraft
• Create performance matrix including KPI’s to drive performance in the team
• Ensure quality feedback loop is completed when issues are found in the field
• Perform monthly quality reviews of case handling and phone interactions for the team

• You have comprehensive technical knowledge and experience of aircraft systems for the Challengers and Global aircraft
• You have leadership capabilities and quick decision making and resolution skills
• You have a college diploma in aircraft maintenance or equivalent work history
• You have an AME license or equivalent (an asset)
• You must be available for off-site assignments on short notice (10%)
• You are comfortable using MS Office Programs
• You have a minimum of ten (10) years’ experience in problem solving in aircraft maintenance/manufacturing environments
• You are customer focused and have strong communication skills

AME license or equivalent

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program