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Avionics/Mechanical Technical Representative - Customer Response Center

United States, Wichita · Job Posted April 05, 2026
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Job Description

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond.

Job Responsibility

  • Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft
  • Prepare accurate, complete, and concise technical reports and correspondence
  • Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems
  • Provide executive summaries on high visibility AOG aircraft
  • Create performance matrix including KPI’s to drive performance in the team
  • Ensure quality feedback loop is completed when issues are found in the field
  • Perform monthly quality reviews of case handling and phone interactions for the team

Requirements

  • Comprehensive technical knowledge and experience of aircraft systems for the Challengers and Global aircraft
  • Leadership capabilities and quick decision making and resolution skills
  • College diploma in aircraft maintenance or equivalent work history
  • AME license or equivalent (an asset)
  • Must be available for off-site assignments on short notice (10%)
  • Comfortable using MS Office Programs
  • Minimum of ten (10) years’ experience in problem solving in aircraft maintenance/manufacturing environments
  • Customer focused and have strong communication skills

Nice to have

AME license or equivalent

What we offer

  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

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