Avionic Technical Representative - Customer Response Center Job at Bombardier (Singapore)

Avionic Technical Representative - Customer Response Center Day Shift

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

College Diploma in Aircraft Maintenance (Avionics)
Comprehensive technical knowledge and experience of aircraft systems for the Challengers and the Global Express
Minimum of ten (10) years’ experience in problem solving in the Interior and the Green Aircraft domain
Customer focused
Strong English and French communication skills (spoken and written)
Comfortable using MS Office Programs
Must be available for off-site assignments on short notice (10%)

Job Responsibility

Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems
Prepare accurate, complete, and concise technical reports and correspondence
Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Avionics/Mechanical Technical Representative - Customer Response Center

Location

United States , Wichita

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

You have comprehensive technical knowledge and experience of aircraft systems for the Challengers and Global aircraft
You have leadership capabilities and quick decision making and resolution skills
You have a college diploma in aircraft maintenance or equivalent work history
You have an AME license or equivalent (an asset)
You must be available for off-site assignments on short notice (10%)
You are comfortable using MS Office Programs
You have a minimum of ten (10) years’ experience in problem solving in aircraft maintenance/manufacturing environments
You are customer focused and have strong communication skills

Job Responsibility

Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft
Prepare accurate, complete, and concise technical reports and correspondence
Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems
Provide executive summaries on high visibility AOG aircraft
Create performance matrix including KPI’s to drive performance in the team
Ensure quality feedback loop is completed when issues are found in the field
Perform monthly quality reviews of case handling and phone interactions for the team

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Avionics/Mechanical Technical Representative - Customer Response Center

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

United States , Wichita

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Comprehensive technical knowledge and experience of aircraft systems for the Challengers and Global aircraft
Leadership capabilities and quick decision making and resolution skills
College diploma in aircraft maintenance or equivalent work history
AME license or equivalent (an asset)
Must be available for off-site assignments on short notice (10%)
Comfortable using MS Office Programs
Minimum of ten (10) years’ experience in problem solving in aircraft maintenance/manufacturing environments
Customer focused and have strong communication skills

Job Responsibility

Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft
Prepare accurate, complete, and concise technical reports and correspondence
Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems
Provide executive summaries on high visibility AOG aircraft
Create performance matrix including KPI’s to drive performance in the team
Ensure quality feedback loop is completed when issues are found in the field
Perform monthly quality reviews of case handling and phone interactions for the team

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Technical Representative (Avionics) - Customer Response Center Day Shift

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval, Québec

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

College Diploma in Aircraft Maintenance (Avionics)
comprehensive technical knowledge and experience of aircraft systems for the Challengers and the Global Express
minimum of ten (10) years’ experience in problem solving in the Interior and the Green Aircraft domain
customer focused
strong English and French communication skills (spoken and written)
available for off-site assignments on short notice (10%)
comfortable using MS Office Programs

Job Responsibility

Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems
prepare accurate, complete, and concise technical reports and correspondence
lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Operations Manager

When applicable, Bombardier promotes flexible and hybrid work policies. Why join...

Location

United States , Dallas; Windsor Locks; Tucson; Opa Locka; Wichita

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Typically a minimum 6 years experience working in an aircraft maintenance facility environment with 2-3 years progressive supervisory experience for a substantial technical work force
Bachelors degree in related area or equivalent years of experience
Working knowledge of FAA and Federal Aviation Regulations pertaining to maintenance programs and procedures
Working knowledge of process improvement methodology and application
Accounting and budgeting principals acumen necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs
Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
Verbal and Interpersonal skills necessary to establish and maintain effective working relationships with customers and at all levels throughout the organization
Business writing skills necessary to create various reports and correspondence
Ability to forecast labor and skill requirements
Presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with customers and all levels of management

Job Responsibility

Adhere to General Work Rule Requirements
Perform managerial responsibilities and recommend related actions, for example, hire/fire, disciplinary actions, PMP, training and certifications, work assignments, scheduling vacation, monitoring attendance, review, approve, and verify/ensure accuracy of employees hours worked and time charged to correct aircraft program
Develop and submit annual A/C maintenance department budget including manpower requirements to site Director
Achieve (as reviewed by Base Director) monthly financial objectives for A/C maintenance department i.e., labor margin, capital expenditures, and budgeted operating expenses
Ensure all maintenance performed on aircraft, engines, avionics, and aircraft components meet FAA regulations, as well as customer quality expectations
Maintain compliance with all OSHA Health & Safety guidelines, as well as all Federal, State, and local environmental laws
Coordinate aircraft program requirements among functional groups including operations, planning, scheduling, engineering, quality control, material and production control to ensure hanger is properly loaded and customer expectations are met
Interface with customer representatives, coordinate customer communication activities and resolve any questions or disputes on customer invoiced for performed maintenance as needed
Determine staff training needs in order to maintain work force qualifications and productivity
Determine needs and assure proper tooling and equipment is available to support operational requirements and coordinate shared resources with other Operations Managers to optimize facility resources

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Weekend Manager, Operations

Location

USA , Tucson

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

You have a minimum of 7 years experience working in an aircraft maintenance facility environment with 3 years progressive supervisory experience for a substantial technical work force
You have knowledge of SAP maintenance transactions as required by site
You have thorough knowledge of all attributes listed under Grade 09 Minimum Requirements
You possess a bachelors degree in related area or equivalent years of experience
You have a working knowledge of FAA and Federal Aviation Regulations pertaining to maintenance programs and procedures
You have working knowledge of process improvement methodology and application
Accounting and budgeting principals acumen necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs
You have working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
Verbal and Interpersonal skills necessary to establish and maintain effective working relationships with customers and at all levels throughout the organization
You have business writing skills necessary to create various reports and correspondence

Job Responsibility

Adhere to General Work Rule Requirements
Perform managerial responsibilities and recommend related actions, for example, hire/fire, disciplinary actions, PMP, training and certifications, work assignments, scheduling vacation, monitoring attendance, review, approve, and verify/ensure accuracy of employees hours worked and time charged to correct aircraft program
Develop and submit annual A/C maintenance department budget including manpower requirements to site Director
Achieve (as reviewed by Base Director) monthly financial objectives for A/C maintenance department i.e., labor margin, capital expenditures, and budgeted operating expenses
Ensure all maintenance performed on aircraft, engines, avionics, and aircraft components meet FAA regulations, as well as customer quality expectations
Maintain compliance with all OSHA Health & Safety guidelines, as well as all Federal, State, and local environmental laws
Coordinate aircraft program requirements among functional groups including operations, planning, scheduling, engineering, quality control, material and production control to ensure hanger is properly loaded and customer expectations are met
Interface with customer representatives, coordinate customer communication activities and resolve any questions or disputes on customer invoiced for performed maintenance as needed
Determine staff training needs in order to maintain work force qualifications and productivity
Determine needs and assure proper tooling and equipment is available to support operational requirements and coordinate shared resources with other Operations Managers to optimize facility resources

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Field Service Liaison Representative

Provide onsite and remote support (technical and non-technical) for designated B...

Location

Singapore , Singapore

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Extensive knowledge of Bombardier Customer Support programs and service network
ability to gain and maintain knowledge of Learjet series, Challenger series, and Global series aircraft
familiar with Bombardier Product Support policies including terms and conditions for Warranty, Smart Services, Parts Services, etc.
ability to work independently and as part of a team, making sound decisions on behalf of customers while adhering to Bombardier Product Support policies
strong mediation skills to resolve Service Center and customer concerns ethically and collaboratively
college or university diploma in an aviation-related field and/or equivalent license in Aviation Maintenance
or have a minimum five (5) years of business jet maintenance experience (Singapore CAAS AML or EASA B1/2/C License with relevant aircraft type rating preferred but not required)
minimum of five (5) years of aviation experience in maintenance, modification, and repair of jet aircraft
excellent troubleshooting and problem-solving skills
available for occasional travel and flexible/asynchronous work schedules

Job Responsibility

Provide onsite and remote support (technical and non-technical) for designated Bombardier Aircraft Owners and Operators aircraft visiting the BAS Singapore Service Center
Support engineers, technicians and customers with aircraft in-work at the Service Center
Take ownership of issues or potential issues to ensure resolution meets customer expectations and Service Center objectives
Represent Bombardier as a technical ambassador through interactions with all levels of the customer’s organization
Collaborate with all levels of Service Center personnel
Promote Bombardier’s customer-centric culture and adhere to the Bombardier ‘Customer Credo’
Assist in resolving technical and commercial issues related to Warranty, Smart Services, and Parts Services
Educate, coordinate, and disseminate technical deliverables such as Advisory Wires, Service Bulletins, Technical Publications, Technical Campaigns
Stay current on all technical aspects of supported aircraft
Attend scheduled technical forums remotely or in person

Fulltime

Manager, Operations

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

United States , Fort Wayne

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Typically a minimum 6 years experience working in an aircraft maintenance facility environment with 2-3 years progressive supervisory experience for a substantial technical work force
Bachelors degree in related area or equivalent years of experience
Working knowledge of FAA and Federal Aviation Regulations pertaining to maintenance programs and procedures
Working knowledge of process improvement methodology and application
Accounting and budgeting principals acumen necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs
Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
Verbal and Interpersonal skills necessary to establish and maintain effective working relationships with customers and at all levels throughout the organization
Business writing skills necessary to create various reports and correspondence
Ability to forecast labor and skill requirements
Presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with customers and all levels of management

Job Responsibility

Adhere to General Work Rule Requirements
Perform managerial responsibilities and recommend related actions, for example, hire/fire, disciplinary actions, PMP, training and certifications, work assignments, scheduling vacation, monitoring attendance, review, approve, and verify/ensure accuracy of employees hours worked and time charged to correct aircraft program
Develop and submit annual A/C maintenance department budget including manpower requirements to site Director
Achieve (as reviewed by Base Director) monthly financial objectives for A/C maintenance department i.e., labor margin, capital expenditures, and budgeted operating expenses
Ensure all maintenance performed on aircraft, engines, avionics, and aircraft components meet FAA regulations, as well as customer quality expectations
Maintain compliance with all OSHA Health & Safety guidelines, as well as all Federal, State, and local environmental laws
Coordinate aircraft program requirements among functional groups including operations, planning, scheduling, engineering, quality control, material and production control to ensure hanger is properly loaded and customer expectations are met
Interface with customer representatives, coordinate customer communication activities and resolve any questions or disputes on customer invoiced for performed maintenance as needed
Determine staff training needs in order to maintain work force qualifications and productivity
Determine needs and assure proper tooling and equipment is available to support operational requirements and coordinate shared resources with other Operations Managers to optimize facility resources

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

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Avionic Technical Representative - Customer Response Center

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