Aviation Security Duty Shift Manager Job at ACES Group

Job Description

Full-time permanent positions available; 24/7 rotating roster Monday to Sunday on a 12 hour shift, 4:4 pattern with flexibility to work additional hours (overtime) as required. We are looking for a highly capable and decisive Duty Shift Manager – Security (Aviation) to lead and coordinate all aviation security operations during assigned shifts. This is the last remaining DSM vacancy—a pivotal role critical to ensuring compliance with all aviation security regulations, protecting passengers, staff, and airport infrastructure, and maintaining a secure and efficient operational environment. Previous experience in aviation security management is essential—this role requires someone who can confidently navigate the complex and high-pressure airport environment while maintaining strict regulatory standards. As the senior security representative on shift, you will be responsible for managing real-time security operations, leading a team of security personnel, responding to incidents, and acting as the key liaison with government agencies, law enforcement, and airline partners.

Job Responsibility

Manage the delivery of aviation security operations across screening checkpoints, access control points, perimeter security, and other sensitive areas
Ensure full compliance with all relevant aviation security legislation, including the Aviation Transport Security Act, Regulations, and local SOPs
Monitor CCTV systems, alarms, and intelligence systems to identify potential threats or irregularities
Conduct regular security audits and patrols to ensure procedures are followed and risks are mitigated
Lead, supervise, and support a team of Aviation Security Officers and Team Leaders during the shift
Conduct shift briefings and ensure all staff are informed of daily priorities, threats, and procedural changes
Provide on-the-ground coaching, mentorship, and performance management for security personnel
Coordinate rostering changes and redeploy resources as needed to maintain optimal coverage and response
Act as the Incident Controller for all security-related incidents, including threat assessments, evacuations, unauthorized access, or aggressive passengers
Liaise with Police, Border Force, Aviation Security Inspectors, and emergency services during escalated incidents
Lead post-incident debriefs and prepare detailed reports and recommendations
Build strong working relationships with airline security managers, terminal operators, ground handlers, and retail tenants
Provide timely communication and support to airport stakeholders during high-alert situations or disruptions
Ensure all shift activities are compliant with Department of Home Affairs (DHA) regulations, Transport Security Programs, and relevant risk management frameworks
Manage and maintain all security reporting, logs, and escalation documentation to audit standards
Support inspections, audits, and investigations conducted by regulatory bodies or internal compliance teams.

Requirements

Minimum 3–5 years of experience in Aviation Security, including frontline supervisory or managerial roles
In-depth knowledge of aviation security regulations, protocols, and threat management
Experience managing shift-based teams in high-pressure, security-sensitive environments
Strong incident response and investigation skills
Customer service experience, with excellent customer service and resolution skills
Ability to interpret legislative frameworks and understand operational documents including operational plans, emergency plans, safety management systems and procedures
High level observation skills, and attention to detail including sustained focus (vigilance)
Ability to prioritise tasks, work under pressure and work independently under limited supervision
Ability to multi-task efficiently, and maintain strong customer service skills
Impeccable presentation
Full availability Monday to Sunday day and night shifts
NSW Security License, 1A minimum
Current Class C Driver licence
Certificate II in Security Operations
Current First Aid and CPR certification
Fire Warden and Chief Fire Warden, or willingness to obtain (paid training)
Certificate III in Security Operations, Control Room Skillset, or willingness to obtain (paid training)
Successful medical assessments, drug and alcohol screening, and national police checks (paid pre-employment checks)
Security clearance (desirable) or ability to obtain (clearances paid)
Willingness to undertake additional Certificate II qualifications including Advanced First Aid and required courses (paid training)
Strong leadership and team coordination skills
Excellent communication and stakeholder management abilities
High level of attention to detail and situational awareness
Ability to make critical decisions under pressure and in dynamic environments.

What we offer

Extensive training, development and career opportunities
Long term careers within great teams

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Aviation Security Duty Shift Manager

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