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Aviation Customer Support IV

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Doyon

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Location:
United States , Anchorage

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Alaska Aviation operates a fleet of 66-passenger Q400 aircraft to transport field workers to remote work locations on the North Slope of Alaska. The company also operates a Twin Otter and CASA to fly workers and supplies between North Slope fields. Alaska Aviation is currently recruiting for Aviation Operations Support for our flight and passenger operations team. The normal work schedule is Monday through Friday with occasional work on weekends.

Job Responsibility:

  • Coordinate with travel planners to meet the travel needs of workers supporting North Slope oil and gas operations
  • Utilize iLogistics passenger reservation system to support passenger travel needs
  • Manage phone activity and provide exceptional customer service
  • Coordinate and disseminate flight information to flight crews, ticket counter, ground support crews, aircraft maintenance coordinators and North Slope personnel
  • Conduct flight following of company aircraft
  • Provide weather and runway condition reports to pilots
  • Coordinate and disseminate operations information to flight crews, ticket counter, ground support crews, aircraft maintenance coordinators and North Slope personnel
  • Adapt to dynamic operating situations due to weather or mechanical issues
  • Advise the operations and maintenance departments for off-schedule or irregular operations such as aircraft diverts or aircraft maintenance delays
  • Prepare for, and play key role, in emergency response operations
  • Prepare operations reports
  • Other duties as requested or necessary

Requirements:

  • 3 or more years of experience in an administrative or clerical role
  • 3 or more years of customer service experience
  • Intermediate proficiency with Microsoft Office: Word, Excel and Outlook
  • Willing and able (with or without reasonable accommodation) to work weekends, overtime and holidays

Nice to have:

  • 1 or more years of experience with iLogistics reservations system
  • 1 or more years experience with aircraft flight following or possession of an FAA Dispatch license
  • 1 or more years experience working/living on the North Slope and knowledge of North Slope terminology
  • Ability to work within a diverse cultural environment
  • Ability to manage time and prioritize duties working effectively in a team environment
  • Ability to read and understand standard operating procedures and apply them to an operational environment
  • High level of integrity and the ability to maintain confidentiality
  • Ability to type a minimum of 50 wpm
  • Ability to work in a fast-paced high visibility, constantly changing environment with minimum supervision
What we offer:
  • Medical Coverage: Comprehensive Federal Employee Health Benefits (FEHB), including medical, dental, and vision plans
  • Retirement Savings: 401(k) retirement plan with up to 4% company match
  • Insurance Protection: Includes short-term and long-term disability, life insurance, and optional supplemental coverage
  • Employee Assistance Program (EAP): Access to free counseling and support resources
  • Paid Holidays: Observance of all major federal holidays
  • Flexible Spending Accounts (FSAs): Options for health and dependent care expenses

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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