Availability Officer

• Delivering and managing the Material Service element of an IOS, traditional order book or article availability contract
• Engaging with both internal stakeholders and organisations to ensure timely delivery of the contracted service and outputs
• Develop and maintain the customer relationships required to support the delivery of the contract
• Form part of the Availability team
• Develop an efficient and effective relationship with the core MS organisation
• When material supply issues are encountered, ensure that you take ownership of the problem and drive all areas of the business to a satisfactory solution
• Ensure that the necessary H&S processes and procedures are adhered to
• Attend and input into regular personnel and departmental reviews
• Identify that the correct resources to carry out the tasks are available and appropriate
• Complete all contractual reporting accurately and to deadline
• Monitor customer dependencies and escalate to your line manager
• Provide timely advice to your line manager concerning potential supply deficiencies, critical stock shortages, inabilities and other supply related issues and risks
• Prepare and, when tasked, deliver presentations to the customer
• Have a full understanding both industry and customer processes and statutory, regulatory and governance documentation and criteria
• Provide feedback to your line manager with regard to process improvement activities and opportunities for service improvement
• Process and provide support to customer requirements for demands
• Contribute to the internal and external reporting requirements
• Monitor and execute the customer demands either by managing customer order book or satisfying IOS requirements
• Build and maintain good relationships with both internal and external customers and other stakeholder departments

• Successful track record in logistics management within an aerospace environment
• Knowledge of rotary wing support operations, organisation and processes
• Knowledge of Logistic and Material supply techniques
• Knowledge of the Customer planning and operational activities relating to material supply and inventory management
• Capable communicator both orally and in writing with refined interpersonal skills
• Interpersonal and team working skills
• Have developed problem solving techniques able to be applied in an operational environment
• In depth knowledge of the customers planning and operational methodologies, organisations and processes relating to material supply and inventory management
• Proven team member qualities

Overtime: In usual circumstances, there is opportunity to work overtime per week (up to 10% pre authorised)