Availability Manager

• Coordinate response efforts across multiple technical and operational teams during service outages and high‑impact events
• Deliver clear, high‑level briefings to client leadership and Eagle Alliance senior leadership
• Make rapid, time‑sensitive decisions to support mission‑critical operations
• Lead structured root cause analysis activities once service is restored and ensure corrective actions are implemented
• Document incident timelines, findings, and recommendations to improve overall service availability

• Bachelor's degree in a technical discipline and ten (10) years of System Administration experience required
• Experience leading incident response or availability/reliability functions in complex enterprise or Government environments
• Strong communication skills, including briefing senior and executive leadership
• Ability to make sound, time‑critical decisions under pressure
• Familiarity with incident and problem management practices, including root cause analysis methodologies
• Technical understanding of service operations, monitoring, or related infrastructure preferred
• U.S. Citizenship is required for all applicants
• DOD 8570 Certification
• This position requires an active Security Clearance with appropriate Polygraph

Technical understanding of service operations, monitoring, or related infrastructure

• Medical: CTP offers 3 superior plans
• Vision + Dental: Both free to you + paid in full by CTP
• Retirement: 401k - 6% company contribution
• PTO + Leave: Offering customizable leave plans
• Jury Duty, Bereavement + Military Leave provided
• Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
• Life and AD&D Insurance/Short-Term & Long-Term Disability: at zero cost to you
• Profit Sharing Bonus: End of year cash gets added to your bottom-line
• Referral Bonus Program: bonuses range from $7,000-$20,000