Av Technician

This role is responsible for delivering exceptional customer service by consistently striving to exceed the expectations of both internal and external clients. The position maintains strong, positive relationships through clear, proactive communication and meets with guests on site to understand their needs and ensure that all room and equipment setups are functioning properly. It requires actively monitoring events and checking in with customers throughout their duration to provide a seamless experience. The role also supports and strengthens the hotel-client relationship by demonstrating professionalism, responsiveness, and a commitment to service excellence.