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The AV Technician 2 is an essential member of the Banquet team dedicated to providing exceptional quality and service to our guests. The AV Technician 2 position provides an enjoyable, expertly coordinated function experience for large dinners, receptions and events conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. The AV Technician 2 anticipate and service guests needs before being asked and are knowledgeable about all audio-visual options for events.
Job Responsibility:
The ability to offer guests of events an enjoyable, expertly managed audio-visual experience conforming to Four Seasons standard of excellence for quality, professionalism and friendliness
To have superior knowledge and be also execute efficiently the sequence of AV requirement setup for all events
The ability to anticipate and service of guest’s requirements before request are necessary
The ability to provide AV support to events in an unobtrusive and professional manner
To handle and resolve all related guest concern and inform management immediately
To promote a positive and healthy working environment within the department and the division
To inspect all AV equipment of the function spaces and action accordingly
The ability to check and ensure that all audio-visual equipment is properly set, and the overall condition of the AV facilities is defect free
The ability to be vigilant throughout events and ensure efficient service throughout the event anticipating every guest needs
The ability to change ashtray, serve cigarettes, crumb tables and offer after events drink and cigars
The ability to ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
The ability to service all needs for any function
The ability to report any accident immediately, no matter how minor to a manager
The ability to respond properly in any hotel emergency or safety situation
The ability to move AV equipment
The ability to organize the event spaces and the area surrounding it when needed
The ability to perform other tasks or projects as assigned by hotel management
Requirements:
Excellent interpersonal skills for interaction with internal and external guests
High level of knowledge of assembling, operating, maintaining and repairing equipment used in events / functions
Ability to lift up to 60lbs
Certificate in related discipline
Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs
Must be able to speak, read, and write Bahasa Malaysia and English
Must have the right to work in Malaysia
What we offer:
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts