AV Technical Lead & Solutions Design Manager

• Face to face and remotely consult with clients, current and potential, to help define their project requirements
• Manage and coordinate technical design phases to meet customer needs
• Proactively coordinate and activate resources as needed to achieve project goals
• Engage and coordinate with internal teams, including Software Development (for project integrations), Delivery (to validate reliability and after-sales management), and Content Production (for cost analysis)
• Collaborate with the Sales team on proposals and support pitches, ensuring solutions are cost-effective, appropriately designed, and aligned with customer requirements
• Coordinate and maintain relationships between our client and various stakeholders
• Design, suggest and test / implement new solutions
• Provide remote and onsite support for installations
• Produce technical documentation and manuals
• Be driven by successful results, ensuring a professional manner from initial meeting to conclusion
• Manage a small, focussed team
• Follow Product Guidelines and stay aligned with market trends, competitors, and internal strategies

• At least 3 years of experience working for an AV System Integrator
• Motivated, determined and confident decision-making skills
• Client communication skills, acting as a primary point of contact and representing the company professionally in meetings and on-site visits
• Ability to coordinate and maintain relationships with clients, stakeholders, and internal teams
• Strong organisational skills, with the ability to manage multiple projects simultaneously
• Expertise in digital and interactive Audio/Video Hardware and Software. Specifically, LED, LFD screens and content management systems
• Extensive experience using Microsoft Office tools, especially Excel, Word, Power Point
• Infrastructure Knowledge, basics of networking (LAN/WAN, VPNs, Firewalls)
• Fundamental Understanding of Mechanical and Electrical engineering
• Small Scale Audio Design and Commissioning
• Experienced in creating technical proposals, diagrams, and presentations
• Strong problem-solving skills to address customer complaints and implement effective resolutions

Experience with some or all the following: Autocad, Visio (or similar), Solidworks

plus benefits