AV Support Technician

• Provides input to deliverables as required
• Provision user’s accounts
• Provide Alt Token and SIPR Token LRA support
• Work with Global Service Desk to resolve/solution and track open service tickets
• Enter, retrieve, forward, edit, and close service tickets using BMC ITSM Remedy v9.1
• Provide Level-2/3 support and troubleshooting to resolve issues
• Provide end user desk setups (cube moves)
• Provide Command Level AV support (run DCS and GVS meetings)
• Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration
• Responsible for completing room setup for meetings/conferences/town hall meetings/training classes
• Setup shall include configuring and testing all A/V aspects of the event (phones, VTC, audio, network connectivity, etc.)
• Furniture moves (tables, chairs, podiums, risers, etc.)

• Secret security clearance with Top-Secret eligibility
• Knowledge of Windows 11 support & technical troubleshooting skills
• Knowledge of all Microsoft Office 365 applications and Microsoft Teams
• Excellent written and verbal business communication skills
• Large team experience with proven ability to follow direction and contribute ideas
• Ability to follow & enforce established processes and security guidelines
• Ensure exceptional customer service & support with prompt problem resolution
• Candidate must be reliable, on-time and able to complete tasks by target dates
• Maintain a professional work ethic & demeanor
• Excellent organization & time management skills
• Candidate must be self-motivated, driven to learn with a focus on continuous improvement
• Lift 50+ pounds of equipment
• On-site hours for this job are 0600-1530, Monday through Friday
• On-call hours are 1601-0559, Monday through Friday, as well as on-call 24 hours per day during weekends and holidays

Security+ certification

• Competitive Employee Health Insurance options including dental
• 100% company paid vision plan
• 401K plan with generous company match and no vesting period
• 100% company paid Life insurance
• 100% company paid long and short-term disability insurance
• Training allowance
• PTO