AV Support Analyst Job at Eutopia (Greater London)

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
Expert-level understanding of video conferencing technologies
3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
3+ years experience in support and administration of SaaS applications
Experience with IT/AV office builds, maintenance, and refreshes
Experience with SSO/Okta implementations for SaaS applications
Demonstrable understanding of ITIL Framework and Service Management
Epic customer service skills, Problem-solving skills
Highly developed communication, interpersonal and administrative skills

Job Responsibility

Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Coordinate with integrators and vendors for builds, refreshes, and maintenance
Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
Ability to work effectively within a team and autonomously as required, to meet deadlines
Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office

Fulltime

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...

Location

United Kingdom , London

Salary:

30000.00 - 32500.00 GBP / Year

Boston Hale

Expiration Date

Until further notice

Requirements

Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
Desktop Support (Windows 10/11 & MacOS)
Laptop deployment
OKTA
O365/Exchange administration tasks
Active Directory/Azure Active Directory admin
Microsoft InTune
AV meeting room setup and support
Microsoft Office application including Teams/Zoom
Basic working knowledge of networking & DNS

Job Responsibility

Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
Responsible for providing technical assistance and end user support
Must deliver exemplary customer service to all users
50:50 1st Line : 2nd Line support tasks

What we offer

25 days of holiday to start and one extra day per year until you max out at 30 days
1 floating holiday on top of this
6 extra summer days off over summer
8 extra wellness days (these are not sick days) that we can use for almost anything
We usually shut down over Christmas for a week
Potential for a 7.5% performance based bonus (Company plus individual performance)

Fulltime

New

Technical Support Analyst II - Audio-Visual

We are seeking a Technical Support Analyst II – Audio‑Visual to provide hands‑on...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of relevant experience in: Audio‑visual support, OR Microsoft 365 environments, OR Network or technical support roles
Minimum of 1 year of end‑user technical support experience
Experience working with AV equipment such as: Microsoft Teams Rooms, Crestron, Polycom, Logitech (Direct experience with all systems is not required)
Strong troubleshooting, multitasking, and problem‑solving skills
Ability to analyze data and support reporting activities
Excellent customer service and communication skills
Self‑motivated, detail‑oriented, and proactive mindset
Ability to adapt in a fast‑paced, cross‑functional environment
Ability to lift up to 50 lbs
Ability to bend, climb ladders, and maneuver under tables

Job Responsibility

Provide day‑to‑day support, maintenance, troubleshooting, and evaluation of conference room AV hardware and software
Assist end users with meeting scheduling, setup, and real‑time technical issues
Support Microsoft Teams Rooms and enterprise conferencing environments
Partner with senior AV staff to monitor and maintain the health of AV platforms and digital signage systems
Perform daily site walkthroughs to proactively identify and resolve system issues
Run system health reports and analyze trends to prevent future outages
Provide end‑user training to reduce recurring issues and improve adoption
Support meetings and events, including camera tracking and room configuration
Research and learn new AV technologies and production systems
Deliver both onsite and remote field support as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Technical Support Analyst II - Audio-Visual

We are seeking a Technical Support Analyst II – Audio‑Visual to provide hands‑on...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of relevant experience in: Audio‑visual support, OR Microsoft 365 environments, OR Network or technical support roles
Minimum of 1 year of end‑user technical support experience
Experience working with AV equipment such as: Microsoft Teams Rooms, Crestron, Polycom, Logitech (Direct experience with all systems is not required)
Strong troubleshooting, multitasking, and problem‑solving skills
Ability to analyze data and support reporting activities
Excellent customer service and communication skills
Self‑motivated, detail‑oriented, and proactive mindset
Ability to adapt in a fast‑paced, cross‑functional environment
Ability to lift up to 50 lbs
Ability to bend, climb ladders, and maneuver under tables

Job Responsibility

Provide day‑to‑day support, maintenance, troubleshooting, and evaluation of conference room AV hardware and software
Assist end users with meeting scheduling, setup, and real‑time technical issues
Support Microsoft Teams Rooms and enterprise conferencing environments
Partner with senior AV staff to monitor and maintain the health of AV platforms and digital signage systems
Perform daily site walkthroughs to proactively identify and resolve system issues
Run system health reports and analyze trends to prevent future outages
Provide end‑user training to reduce recurring issues and improve adoption
Support meetings and events, including camera tracking and room configuration
Research and learn new AV technologies and production systems
Deliver both onsite and remote field support as needed

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

IT Support Analyst

The IT Support Analyst will own IT support for Eucalyptus in the EMEA region. Yo...

Location

United Kingdom , London

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

3+ years of experience working in an IT support or systems administrator role
Experience working in a startup/scaleup environment would be highly regarded
Exceptional customer service and communication skills with a focus on delivering a high quality employee experience
Experience managing cloud-native collaboration and access management tools such as Okta, Google Workspace, Notion, Zoom and Slack
Experience troubleshooting desktop hardware (Mac and Windows), software and audio-visual systems
Experience managing configuration and security of end user devices using Mobile Device Management (MDM) and Endpoint Protection tools such as Kandji, Intune and Crowdstrike
A passion for automating processes to streamline IT processes and improve quality of service
You enjoy using low-code/no-code automation tools (e.g. Zapier), using APIs and webhooks and integrating SaaS tools
Experience working in a distributed team across time zones
Systems thinker

Job Responsibility

Be the face of IT for employees in the EMEA region
Provide white glove IT support for our employees in the UK, Germany and South Africa
Provide seamless onboarding and offboarding for joiners/leavers
Run IT inductions, setup devices and manage access so that employees have a great day 1 IT experience
Coordinate deprovisioning and timely asset retrieval for employee departures
Manage secure system configurations
Configure end user devices, systems and applications to ensure a secure baseline
Maintain our IT asset inventory
Manage hardware inventory, secure disposal compliance and forecasting of IT asset requirements based on headcount estimations
Support our AV & video conferencing systems

What we offer

Your own stake in the business with our employee options program
A monthly wellness allowance, for you to spend on whatever wellness means to you
A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
25 days holiday + bank holidays with an enhanced parental leave policy
A fun office with regular socials including after-school sport, clubs, cycle kick-offs, and seasonal parties
Your own MacBook and more

Fulltime

Technical Support Analyst

A growing New York–based team is seeking a Technical Support Analyst who is pass...

Location

United States , New York

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

Strong problem-solver
Excellent communication skills
Ability to remain calm and think critically when facing unfamiliar issues
Patience and professionalism
Commitment to delivering a positive support experience
Eagerness to learn new tools and technologies
Motivated to grow within the role

Job Responsibility

Deliver first‑level technical support across a range of technologies and user needs
Troubleshoot and resolve issues involving hardware (Windows and predominantly Mac devices), software and applications, password resets and account support, mobile devices, and network‑related issues
Support users via chat, phone, and in‑person interactions within the office
Conduct research and analysis to resolve Service Desk inquiries
Provide backup support for specialized teams, including AV and other technical functions
Collaborate closely with colleagues and escalate issues when necessary

What we offer

Competitive Rates
Benefits
free daily lunch when onsite

Senior Infrastructure Support Analyst

A leading financial services client in London is seeking a Senior Infrastructure...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills
Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools
Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD)
Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure
Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation
Exceptional interpersonal and communication abilities with experience translating technical issues into business-appropriate language for non-technical executives
Expert knowledge of Active Directory, Azure AD/Entra ID, group policy management, and privileged access management
Highly skilled in ITIL incident management processes with emphasis on major incident coordination affecting users or business-critical systems
Advanced understanding of TCP/IP, DNS, DHCP, VPN technologies, SD-WAN, wireless networking, and remote access solutions
Extensive experience supporting mobile devices (iPhone, iPad) including MDM solutions (Intune), VPN clients, secure email configurations, and mobile application troubleshooting

Job Responsibility

Provide expert-level infrastructure and technical support with a strong focus on VIP client services
Manage cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users

Fulltime

New

Functional Analyst - A/V Media Services

The Functional Analyst, A/V Media Services supports the implementation and opera...

Location

United States

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

Bachelor's degree in CS or equivalent
2-4 years of experience in supporting enterprise conferencing or A/V systems (conference rooms, collaboration tools, room hardware)
AV and IT related certifications are a plus (e.g., CTS, Microsoft, Crestron Fundamentals, Network+)
Basic knowledge of continuous integration / continuous delivery practices
Demonstrated customer‑service mindset, with a focus on end‑user experience and issue resolution
Basic understanding of AV signal flow, room design concepts, and AV networking fundamentals
Ability to follow global AV standards and deployment guidelines
Ability to manage multiple support requests, prioritize incidents, and meet response expectations in a fast‑paced environment
Collaborative team player with a willingness to learn and grow within the AV and conferencing domain
Demonstrated “agile-development” mindset with strong customer-focus & results-orientation

Job Responsibility

Provide operational support for platforms including Microsoft Teams, Webex, Cisco conferencing solutions, and other room control systems (e.g., Crestron, Logitech, Neat, etc.)
Act as Tier 1-2 support, escalating complex or systemic issues as needed
Coordinate with vendors and internal teams to support successful delivery
Assist in evaluating new AV technologies and follow established AV standards and best practices
Participate in AV‑related projects such as new room deployments, upgrades, and system refreshes
Ensures up to date inventory of all A/V related assets
Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
Completes required documentation to communicate required information to deployment, maintenance, service, and business teams
Provides production support and helps drive down technical debt
Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction

Fulltime

AV Support Analyst

Eutopia

Location:
United Kingdom , Greater London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 26, 2026

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Location:United Kingdom , Greater London

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Job Description:

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Job Posted:March 26, 2026

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