Av Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Thailand, Bangkok

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The AV Supervisor role at Le Méridien Suvarnabhumi Bangkok Golf Resort & Spa includes responsibilities such as managing AV equipment, assisting clients with proper usage, supervising employees, ensuring quality adherence, and maintaining operational efficiency in line with Marriott's standards.

Job Responsibility:

Verify that AV equipment needed is in the inventory before event
Set-up, operate, and troubleshoot all equipment, devices, and systems
Ensure all equipment is fully operational, repair/clean when necessary
Tape down/dress loose wire/cable
Label broken equipment
Check delivered equipment and room set-up against Banquet Event Order
Communicate additions or deletions to flowsheets
Break-down, remove, and secure equipment
Set-up and maintain property’s portable audio system
Operate and maintain house audio system
Assist and instruct guests/customers regarding proper usage/operation of AV equipment
Up-sell AV services
Monitor equipment operation
Adhere to Marriott Visual Productions (MVP program) SOP book
Assist management in hiring, training, motivating, and coaching employees
Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy process
Follow company policies and procedures
Report accidents, injuries, and unsafe work conditions
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge guests according to company standards
Anticipate and address guests’ service needs
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Listen and respond appropriately to employees’ concerns
Ensure adherence to quality expectations and standards
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Visually inspect tools, equipment, or machines
Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Enter and locate information using computers/POS systems
Move up and down stairs/service ramps
Perform other reasonable job duties as requested by Supervisors.

Requirements:

At least 2 years of related work experience
At least 1 year of supervisory experience
High School diploma or G.E.D. equivalent.

What we offer:

Equal opportunity employer
Non-discrimination on protected bases
Diverse and inclusive environment
Access to global career development opportunities.

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Av Supervisor