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A specialist AV and smart home integrator delivering high-end residential projects across London and the South East. Known for technical excellence and premium service, the business works on complex, bespoke installations within luxury homes and multi-million-pound developments. The team operates within a collaborative, flat structure where ideas are welcomed and quality is prioritised. This is an opportunity to join a close-knit, down-to-earth environment and play a key role in the ongoing success of the aftercare and service offering.
Job Responsibility:
Carrying out scheduled preventative maintenance visits and completing detailed service reports
Troubleshooting AV, control, and network issues both remotely and on-site
Responding to service callouts and resolving faults in high-end residential environments
Supporting system upgrades, minor works, and enhancements
Working independently while collaborating closely with other engineers and project teams
Providing a professional, customer-focused service when liaising with clients
Escalating complex technical issues where required
Maintaining accurate job notes, documentation, and system records
Ensuring all work is completed safely, neatly, and to a high standard
Assisting the Projects team during busy periods when required
Requirements:
Strong experience with residential AV and control systems (Crestron, Control4, Savant)
Solid understanding of multi-room AV, home cinema systems, and integrated audio
Proven experience with lighting and shading systems (Lutron essential)
Familiarity with CCTV, video entry, and access control systems
Basic networking knowledge (VLANs
remote monitoring tools advantageous)
Excellent fault-finding and problem-solving ability
Ability to interpret technical drawings and schematics
Experience with AV cabling and connectors
electrical knowledge beneficial
Strong communication and customer service skills
Comfortable working independently in client homes
Willingness to learn, develop, and broaden technical expertise
Computer literate, approachable, and professional in manner
Candidates must live within one hour of St Albans
What we offer:
Company van provided
22 days holiday plus bank holidays
Birthday off
Pension scheme
Training and certification opportunities
Laptop and mobile phone provided
Travel expenses covered
Opportunity for performance-related upselling bonus (TBC)
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