Av Operations Manager

• Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled
• Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues
• Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements
• Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room
• Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover
• Participates in capture rate discussions and suggests ways to capture lost business
• Monitors sales files to review upcoming groups and to ensure that sales processes are followed
• Foster good relations with all sales team members to maximise new leads
• Develop a database of clients who have visited the hotel/venue
• Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates
• In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue
• Report to the hotel/venue and attend weekly staff meetings within the hotel/venue
• Cultivate good relations with all hotel/venue staff
• Creates development plans with hotel teams to improve service levels
• Foster good relations with all of the London team and all sites
• Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently
• Create and standardise information systems whereby the local London office can clearly see equipment movements and requirements within the hotel
• Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients
• Build long-term customer loyalty by converting on-off Hotel corporate clients events to established client accounts
• Monitor competitor activity of production companies using the Hotel
• Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline
• Ensure good use of technician’s time by managing shift basis effectively and offering this resource to sister hotels

• High School Diploma, Mathematics and English GCSE or equivalent is preferred
• Strong AV / live events experience would be preferred
• Previous experience within the Service and Hospitality industry would be preferable
• Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial

Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial

• Private Healthcare
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme